Coordinator of Student Success

Georgia Department of Revenue; Berlin; On-site; EUR 44,000 - 46,000; Full time

Benefits offered by this job

Paid holidays

Leave benefits

Educational support leave

401K & 457 options

Retirement system options

Job summary

Georgia Northwestern Technical College is seeking a Student Success Coordinator to lead the campus student help center and supervise staff, ensuring a high level of student support across programs and services.

The role requires coordinating admissions, financial aid, and career guidance for students at the Whitfield Murray Campus, with occasional travel to other campuses. Evening/weekend hours, events, and on‑campus work are expected.

Qualifications

• Bachelor’s degree in a related field and two years of work experience; experience may substitute for the degree year-for-year
• Master’s degree preferred or Bachelor’s plus 4 years of related work experience
• Two years of managerial or supervisory experience
• Three years of work experience at a technical college
• Experience using TargetX (Salesforce) or another higher education CRM software
• Experience with higher education admissions and enrollment procedures
• Bilingual (English/Spanish) preferred

Responsibilities

• Direct the student help center on the assigned campus and supervise student success staff
• Administer admissions policies and procedures and maintain a sound admissions program
• Oversee admission, acceptance, and readmission processes
• Assist in recruitment efforts for new students
• Provide career and technical guidance to students
• Assist students with admissions and financial aid processes and documentation
• Utilize CRM to process student information, review documents, and analyze reports
• Monitor data entry into the student information system and ensure accuracy
• Counsel students and resolve problems
• Participate in campus-wide student activities and engagement initiatives
• Plan and conduct campus tours and coordinate registration/orientation
• Serve on Student Success committees
• Engage with external stakeholders and community events

Skills

Leadership

Communication

Team coordination

Problem solving

Bilingual (English/Spanish)

Education

Bachelor's degree in a related field

Master's degree in a related field

Tools

Salesforce TargetX CRM

Job description

Explore a World of Opportunity with the State of Georgia!

We are the force that drives Georgia!
Georgia State Government is a large enterprise, composed of various agencies and entities with a common goal to improve the lives of Georgia’s more than 10 million citizens!
Join Team Georgia and impact lives everyday while receiving a robust benefits package designed for every stage of your career!

Job Title:

Coordinator of Student Success

Agency:

Georgia Northwestern Technical College

Job Requisition ID:

JR0000002982

Shift:

Not Applicable (United States of America)

Compensation Details:

$49,920 - $52,000

Job Description:

Student Success Coordinator

Full Time

Whitfield Murray Campus

Job Summary:

Georgia Northwestern Technical College is seeking qualified applicants for the position of Student Success Coordinator to be located on the Whitfield Murray Campus and will be required to travel to other campuses to meet operational requirements. This position will report to the Associate Vice President of Student Success. This position is responsible for directing the student help center of an assigned campus of Georgia Northwestern Technical College and has direct supervision over one or more student success assistant(s). This position will require occasional evening and weekend hours, occasional to community events, and possible infrequent overnight travel for professional development. This position requires an on-campus work environment presence and does not offer a telework option.

Duties/Responsibilities:

• Assists in managing daily campus operations, programs, and services critical to student success functions.
• Administers admissions policies and procedures and organizes a sound admissions program.
• Oversee the admission, acceptance, and readmission of students.
• Assists in institutional recruitment efforts of new students.
• Provide career and technical guidance to prospective and current students.
• Provides information and assistance in the application and completion of the admissions and financial aid process.
• Utilize the institution’s customer relationship management (CRM) software to process student information, review documentation, and analyze reports.
• Monitors data for efficient and accurate entry into the student information system.
• Counsel students and assist in the resolution of problems.
• Assists in campus-wide student activities, resources, and engagement.
• Plans, coordinates, and conducts individual and group tours.
• Assists in planning, coordinating, and conducting registration and orientation.
• Serves on various Student Success committees.
• Actively engage in off-campus community events, committees, and meetings to build and maintain positive relationships with external stakeholders.
• Evaluates employees at scheduled intervals upon reviewing all relevant information.
• Conducts regular evaluation of services and provides training or makes adjustments as needed.
• Reviews and approves employee leave and timesheets.
• Duties as assigned.

Competencies:

• Knowledge of the mission of postsecondary vocational/technical education
• Knowledge of relevant college, state, and federal policies
• Knowledge of relevant state and federal regulations
• Knowledge of college programs of study
• Knowledge of financial aid requirements
• Knowledge of resources available to students on each campus
• Skill to work cooperatively with community leaders, students, faculty and staff
• Leadership skills
• Skill in the operation of computers and job-related software programs
• Skill in decision-making and problem-solving
• Skill in interpersonal relations and in dealing with the public
• Oral and written communication

Minimum Qualifications:

• Bachelor’s degree in a related field *and* Two (2) years of work experience in a related field
  • Note: Experience may substitute for the degree on a year-for-year basis

Preferred Qualifications:

• Master’s degree in a related field *or* a Bachelor’s degree in a related field and 4 years of work experience in a related field.
• Two years of managerial or supervisory experience.
• Three years of work experience at a technical college.
• Experience using TargetX (Salesforce) or another higher education customer relationship management (CRM) software.
• Experience with higher education admissions and enrollment procedures.
• Bilingual (English/Spanish)

Physical Demands:

Work is typically performed in a classroom or office environment with intermittent sitting, standing, or walking in various settings. The employee occasionally lifts or moves objects to a light to medium weight. Full range of hand and finger motion may be utilized for data entry purposes.

If the job involves driving, physical requirements include the ability to operate a vehicle and sit for extended periods.

Salary: $49,920 - $52,000

Benefits:

If this is a part-time position, no benefits are available. If this is a full-time position, benefits include: 13 paid State holidays, annual and sick leave, paid parental leave, educational support leave, options in the State of Georgia health and flexible benefits package, 401K & 457 options, a choice of two retirement systems dependent upon position: Teachers Retirement System of Georgia or the Employee’s Retirement System of Georgia.

Application Deadline: Open until filled.

A Unit of the Technical College System of Georgia

Equal Opportunity Employer

A unit of the Technical College System of Georgia, as set forth in its student catalog, GNTC complies with the Technical College System of Georgia (TCSG). The TCSG State Board prohibits discrimination on the basis of an individual’s age, color, disability, genetic information, national origin, race, religion, sex or veteran status (“protected status”). No individual shall be excluded from participation in, denied the benefits of or otherwise subjected to unlawful discrimination, harassment or retaliation under any TCSG program or activity because of the individual’s protected status; nor shall any individual be given preferential treatment because of the individual’s protected status, except the preferential treatment may be given on the basis of veteran status when appropriate under federal or state law. Title IX and Equity Coordinator: Linda McEntire, Floyd County Campus, Building I Room 105, 706-516-5184, [e-mail].

Minimum Qualifications:

Bachelor’s degree *and* Two (2) years related work experience - -Note: Experience may substitute for the degree on a year-for-year basis.

Equal Employment Opportunity Employer

The State of Georgia does not discriminate based on race, color, national origin, sex, religion, age, disability, or other protected categories in employment or the provision of services.
Qualified applicants may request reasonable accommodation when needed during the application and/or screening process by contacting the appropriate agency Human Resources department.