Coordinator Group Desk/ Group Reservations (m/f/d)

Greenhouse Software, Inc.; Sankt Julian; Vor Ort; EUR 28.000 - 36.000; Vollzeit

Zusammenfassung

Ruby Hospitality Group in Saint Julian's, Malta, seeks a Coordinator for Group Desk/Group Reservations (m/f/d). You will handle group enquiries, bookings, and invoicing, coordinating with hotels, agencies, and clients to ensure a smooth, accurate process.

Requirements include completed hospitality training or degree, some group bookings experience, strong English and MS Office skills; German/French are a plus. We value a proactive, friendly, team‑oriented attitude.

Qualifikationen

• Completed vocational or degree in hospitality management.
• Experience in group bookings and/or front office is advantageous.
• Strong communication and friendly manner.
• Analytical and methodical with independence and commitment to quality.
• Good command of English; French or German a plus.

Aufgaben

• Process group enquiries from Ruby Hotels in HubSpot CRM.
• Manage and monitor group bookings in Opera Cloud PMS.
• Be the direct point of contact for companies/agencies and liaise with hotels.
• Handle accounts receivable processing and invoicing.
• Assist new staff with induction and training.
• Monitor and develop operational standards.

Kenntnisse

MS Office

English (fluent)

Communication skills

Independent

Hospitality knowledge

Ausbildung

Hospitality management degree

Tools

HubSpot CRM

Opera Cloud PMS

Jobbeschreibung

Coordinator Group Desk/ Group Reservations (m/f/d)

Saint Julian's

At Ruby, your personality really matters, your time really matters, and we strongly believe we groove way better together. At Ruby, we keep breaking new ground.

Hey Sunshine,

You're a pro when it comes to planning and behind-the-scenes magic? You believe that your work should be a place withpersonality and soul, where new ideas come to life? Then you are the missing olive to our Martini, the missing melody in our music and theheartbeat of our Rubyverse.

We are a fast-growing hospitality group with existing hotels and workspaces in some ofEurope's most exciting locationsand many more projects under construction. Webreak new groundwith ourLean Luxuryphilosophy, creating a contemporary and affordable form of luxury. Our Ruby Ninu Workspace and Corporate Office on the beautiful island of Malta, bundles together with the teams in Munich, all front office, marketing and revenue activities outsourced from the hotels. The central Group Desk department is responsible for handling group enquiries and bookings, as well as ensuring they are processed smoothly.

Join us and make it your own story

Trust us, you won't get bored, as you:

• process group enquiries from all our Ruby Hotels in our CRM (HubSpot)
• manage and monitor group bookings in the PMS (Opera Cloud) in accordance with our standards to ensure a smooth process
• will act as the direct point of contact for companies and agencies and as the link between our customers and our hotels
• are responsible for accounts receivable processing and invoicing
• help new staff get up to speed quickly through induction and training
• monitor our operational standards, check that they are being adhered to, and further develop them

We've been waiting for you, since you have/are:

• completed a vocational or a degree in hospitality management
• gained some initial experience in the (group) bookings and/or front office department; this would be an advantage but is not essential
• a warm and friendly manner, and your communication skills allow you to shine in every interaction
• an analytical and methodical approach, a high degree of independence, and a strong sense of responsibility and commitment to quality.
• a keen sense for guests’ needs, embrace new ideas, and aren’t afraid to challenge the status quo.
• very familiar with the MS Office suite and have already worked with one or two booking systems
• a perfect command of English. Knowledge of French or German would be an advantage

What's in for you? That's how we groove:

• your style, your smile, your ideas – bring your personality to work
• better togehter - t work, during team events or just because it's Monday
• less work, same money - for us, full-time means 35 hours and every hour counts
• From city lights to island vibes - our relocation service makes your move to Malta smooth
• LEGEN…wait for it…DARY Staff Rates -for you and your travel buddy
• sharing is caring - thanks to our opening and profit-sharing bonus, your account will grow when Ruby grows
• no matter how you get to work - a mobility allowance comes on top
• level up your game - Ruby takes you to the top
• innovation is part of our DNA - Lean Luxury, paperless, cashless, … you name it

Where have you been so long?

Whether you're a social butterfly with a flair for cocktail-shaking, a creative soul with an eye for design, or a pro at planning and behind-the-scenes magic -there's a place for you at Ruby. We're always looking for friendly faces and passionate team players.

Not perfect CVs, but great personalities, who'll help us create hotels and workspaces with character and soul. So, whatever makes you tick, join us and start your Ruby story.

Diversity, Equity & Inclusion

We believe that...
...you can love whoever you want
...you should decide for yourself whether and with which pronouns you would like to be addressed
...you can be proud of your heritage and culture
...you don't have to justify your religion or world view
...you are good, just as you are and make our team and Ruby's diversity unique

We can't deal with: isms
Racism, sexism, heterosexism, antisemitism, and such kind of isms are not tolerated here.