Conversation Designer – Voice AI Agents

Jobtailor; Köln; Vor Ort; EUR 60.000 - 90.000; Vollzeit

Zusammenfassung

Jobtailor in Germany seeks a hands-on Voice AI Project Lead to own end-to-end delivery of no-code agent solutions for the DACH region and international markets. You will gather customer requirements, translate them into specifications, and design process diagrams and call flows.

You will configure CRM/API integrations, test agents, and monitor KPIs to ensure success across POC and production projects. Fluency in German (C2) and strong English meeting skills are essential.

Qualifikationen

• German at C2 level (native or equivalent).
• English skills sufficient to conduct client meetings independently.
• Practical experience independently building no-code/low-code solutions such as bots, automations, and flows.
• Experience gathering requirements from business customers and translating them into specifications.
• Confident handling of data, metrics, funnels, and before-and-after comparisons.
• Direct customer-facing experience.
• Hands-on mentality: identify issues, propose changes, and follow through to implementation.
• Experience with Voice AI agents, chatbots, or contact center automation is a plus.
• Understanding of conversational logic — intents, fallbacks, and routing — is desirable.
• Experience with BI tools such as Metabase, Power BI, or Tableau is a plus.
• Experience with call recordings or conversation transcripts is desirable.
• Background in telecommunications or contact centers is a plus.

Aufgaben

• Manage Voice AI agent projects end-to-end—from discovery to production.
• Gather customer requirements and translate them into concrete specifications.
• Create process diagrams and target call flows.
• Configure CRM/API integrations and complex logic with the team.
• Test agents, run test calls, and refine wording and logic.
• Monitor KPIs such as conversion rate and call duration.
• Analyze agent funnels and identify drop-off points.
• Analyze call recordings or transcripts to understand caller behavior.
• Present findings, options and recommendations to customers.
• Support POC and production projects and ensure KPIs are met.

Kenntnisse

Voice AI Agent Development

No-Code/Low-Code Solutions

Customer Requirements Gathering

Data Analysis & Metrics

German Language Proficiency (C2)

Tools

Metabase

Power BI

Tableau

No-Code Platforms

BI Tools

Jobbeschreibung

• Own Voice AI agent projects from start to finish
• Conduct discovery meetings with new customers in the DACH region and international markets
• Understand contact center processes and identify automation opportunities
• Gather customer requirements and translate them into concrete specifications
• Create process diagrams and target call flows
• Write business process documentation and client-facing agent descriptions
• Prepare discovery question sets and follow-ups
• Present findings, options, and recommendations to customers
• Build and iterate Voice AI agents on a no-code platform
• Configure CRM/API integrations and complex logic together with the integrations and development team
• Test agents, perform test calls, and refine wording and logic
• Monitor business KPIs such as conversion rate, call duration, goal completion, and escalation rate
• Analyze agent flows as funnels and identify drop-off points
• Analyze call recordings and transcripts to understand real caller behavior
• Propose changes and drive their implementation
• Support POC and production projects and ensure KPIs are met
• Take over existing German and international customers and manage ongoing projects

Requirements

• German at C2 level (native or equivalent)
• English skills sufficient to conduct client meetings independently
• Practical experience independently building no-code/low-code solutions such as bots, automations, and flows
• Experience gathering requirements from business customers and translating them into specifications
• Confident handling of data, metrics, funnels, and before-and-after comparisons
• Direct customer-facing experience
• Hands-on mentality: identify issues, propose changes, and follow through to implementation
• Experience with Voice AI agents, chatbots, or contact center automation is a plus
• Understanding of conversational logic — intents, fallbacks, and routing — is desirable
• Experience with BI tools such as Metabase, Power BI, or Tableau is a plus
• Experience with call recordings or conversation transcripts is desirable
• Background in telecommunications or contact centers is a plus

Core Competencies

Demonstrates expertise in managing Voice AI agent projects, including gathering customer requirements, creating process documentation, and configuring no-code solutions. Proficient in analyzing call data and KPIs to drive improvements and ensure successful project outcomes.

Highest-signal resume keywords

• Voice AI Agent Development
• No-Code/Low-Code Solutions
• Customer Requirements Gathering
• Data Analysis and Metrics Management
• German Language Proficiency (C2)

ATS Optimization Keywords

Hard Skills

• Voice AI Agents
• Business Process Documentation
• Process Diagrams
• CRM/API Integrations
• Conversational Logic
• Funnel Analysis
• Test Call Execution
• KPI Monitoring
• Automation Identification
• Client-Facing Experience

Soft Skills

• Hands-On Mentality
• Problem-Solving
• Communication Skills
• Presentation Skills
• Customer Management

Industry Keywords

• Contact Center Automation
• Telecommunications
• DACH Region
• Call Recordings
• Conversation Transcripts

Tools & Technologies

• Metabase
• Power BI
• Tableau
• No-Code Platforms
• BI Tools