Community Response and Engagement Specialist

Jobtailor; Deutschland; Remote; EUR 38.000 - 60.000; Vollzeit

Zusammenfassung

WES Services is seeking an experienced Online Community Manager to monitor public social platform discussions, identify high visibility threads, and guide users to official documentation.

You will collaborate with Product, Marketing, Customer Service, and Communications teams to provide clear, factual responses, correct misinformation, and maintain a professional presence that protects brand trust. French language skills are a plus.

Qualifikationen

• Bachelor’s degree in marketing or related field or equivalent relevant work experience.
• 3-5 years professional experience in online community management.
• Strong written communication and judgment in public facing environments.
• Deep understanding of customer experience, digital reputation, and online community dynamics.
• Comfort working across Product, Marketing, Customer Service, and Communications teams.
• High discretion, credibility, and sensitivity to brand trust.
• Strong alignment with WES mission and values and demonstrates a growth mindset.
• French-speaker (desired)

Aufgaben

• Monitor public social platform discussions related to WES services.
• Identify high visibility legacy threads and emerging discussions.
• Track recurring questions or misunderstandings in community conversations.
• Provide clear, factual responses to general questions about WES processes.
• Correct misinformation or outdated narratives about WES.
• Assess sensitivity and reputational risk before engaging in discussions.
• Guide users toward official WES documentation and support channels.
• Collaborate closely with Customer Service leadership to ensure alignment.
• Maintain a credible, respectful, and professional presence representing WES.

Kenntnisse

Online community management

Written communication

Customer experience

Digital reputation

French language

Ausbildung

Bachelor’s Degree

Tools

Content Moderation

Jobbeschreibung

• Monitor public social platform discussions related to WES services
• Identify high visibility legacy threads and emerging discussions
• Track recurring questions or misunderstandings in community conversations
• Provide clear, factual responses to general questions about WES processes
• Correct misinformation or outdated narratives about WES
• Assess sensitivity and reputational risk before engaging in discussions
• Guide users toward official WES documentation and support channels
• Collaborate closely with Customer Service leadership to ensure alignment
• Maintain a credible, respectful, and professional presence representing WES

Requirements

• Bachelor’s degree in marketing or a related field or equivalent relevant work experience
• 3-5 years professional experience in online community management
• Strong written communication and judgment in public facing environments
• Deep understanding of customer experience, digital reputation, and online community dynamics
• Comfort working across Product, Marketing, Customer Service, and Communications teams
• High discretion, credibility, and sensitivity to brand trust
• Strong alignment with WES mission and values and demonstrates a growth mindset
• French-speaker (desired)

Core Competencies

Demonstrates expertise in online community management, with a strong focus on customer experience and digital reputation. Capable of providing clear communication and guidance while maintaining a professional presence in public discussions.

Highest-signal resume keywords

• Online Community Management
• Written Communication
• Customer Experience
• Digital Reputation
• French Language

Hard Skills

• Bachelor’s Degree
• Community Engagement
• Content Moderation
• Crisis Management
• Data Analysis

Soft Skills

• Judgment
• Discretion
• Credibility
• Sensitivity
• Collaboration

Industry Keywords

• WES Services
• Public Social Platforms
• Customer Service
• Brand Trust
• Growth Mindset