Collections Specialist (German Speaking) - (w/m/d)

Lightspeed Commerce; Berlin; On-site; EUR 42,000 - 56,000; Full time

Benefits offered by this job

Lightspeed equity scheme

Health & Wellness Credit

Mental Health Support

PX benefit: work remotely 60 days a yr

Public transport travel subsidy

Office meals and snacks

Job summary

Lightspeed Commerce in Berlin is seeking a Collections Specialist to join the Finance team. The role centers on contacting customers with overdue balances and maintaining positive customer relations while ensuring accurate records.

You will manage delinquent portfolios, liaise with collection agencies as needed, and help with month-end AR processes. Proficiency in German and English, Excel, Google Sheets, and CRM systems is required.

Qualifications

• Prior experience in collections, accounts receivable, or related credit control role.
• Fluent German and strong English; French is a plus.
• Proficiency with Excel and Google Sheets; experience with Salesforce or similar CRM.

Responsibilities

• Proactively manage delinquent portfolio accounts with outbound calls and emails.
• Drive timely resolution of past-due balances through active engagement.
• Identify, prepare, and forward accounts to collection agencies when needed.
• Maintain communication with agencies to resolve delinquencies.
• Generate and review reports in Excel/Google Sheets to prioritize overdue accounts.
• Assist in month-end closing related to accounts receivable and payment discrepancies.
• Monitor accounts for non-payments and flag irregularities early.
• Provide exceptional customer service and resolve inquiries promptly.

Skills

German language

English language

Customer-facing experience

Attention to detail

Time management

Tools

Excel

Google Sheets

Salesforce/CRM

Job description

Hi there! Thanks for stopping by

Hi there! Thanks for stopping by

Are you actively looking for a new opportunity? Or just checking the market? Well… you might just be in the right place! Lightspeed is looking for a Collections Specialist to join our team. You will be part of the Finance team and you will hold a customer-facing role and will primarily be responsible for contacting our customers with overdue account balances. If you love talking to customers, are familiar with accounting practices and can remain friendly, calm and authoritative, then this is the job for you!

Please note this role is based in Berlin, Germany

What You’ll Be Doing

• Proactively manage and follow up on delinquent portfolio accounts through consistent outbound calls, emails, and customer outreach
• Drive timely resolution of past-due balances through active customer engagement and follow-up, maintaining good account standing
• Identify, prepare, and forward accounts to appropriate collection agencies when needed
• Maintain ongoing communication with collection agencies to resolve delinquent accounts
• Generate and review reports in Excel/Google Sheets to identify and prioritise overdue accounts for action
• Assist in month-end closing processes related to accounts receivable and payment discrepancies
• Monitor customer account details for non-payments, delayed payments, and other irregularities, flagging issues early
• Provide exceptional customer service by responding to inquiries and resolving issues promptly

What You Need To Bring

• Prior experience in collections, accounts receivable, or a related credit control role required
• Fluent/native-level German and strong English (spoken and written); French is a strong plus
• Proficiency in Excel and Google Sheets (formulas, pivot tables, data tracking); experience with Salesforce or similar CRM strongly preferred
• A proactive, results-driven approach to collections, with strong follow-up discipline
• Attention to detail and accuracy in data entry and documentation
• Strong time management and ability to prioritise a portfolio of accounts
• Financial acumen and familiarity with financial regulations

We know that people are more than what’s on their CV.

You’ll Enjoy

What’s in it for you

• Genuine career opportunities in a company that’s creating new jobs every day
• Work in a team large enough for growth but lean enough to make a real impact
• Exposure to modern and proven technology
• Ability to work and grow in a truly flexible environment
• Opportunity to learn, expand your skill set, forge wonderful relationships and make your mark within the diverse and inclusive Lightspeed culture, a true Canadian tech success story

Plus benefits designed to keep you happy, healthy and fulfilled.

• Lightspeed equity scheme (we are all owners)
• Health & Wellness Credit- expense up to 400 EUR per year towards your gym membership, yoga classes, a new bike or whatever else you do for your health
• Mental Health Support through the Modern Health App- whether it is meditation, coaching or counselling you need - each employee gets access to this platform
• People Experience - Our PX benefit allows you to work from pretty much anywhere in the world for 60 days a year
• Subsidy to annual travel pass if you travel by public transport to the Berlin office
• Regular breakfast or lunches, drinks & snacks in our Berlin office

To all recruitment agencies: Lightspeed does not accept unsolicited agency resumes. If we have not directly engaged your company in writing to supply candidates for a specific vacancy, Lightspeed will not be responsible for any fees related to unsolicited resumes.

Lightspeed is a proud equal opportunity employer and we are committed to creating an inclusive and barrier-free workplace. Lightspeed welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Where to from here?

Obviously, this has to be mutually beneficial: we want you to step into a role you love, and we want to offer you a place you’re proud to come to every day. For a glimpse into our world check out our career page here.

Lightspeed is building communities through commerce, and we need people from all backgrounds and lived experiences to do that.

We were founded in 2005, in Montreal’s gay village and our original members were all part of the LGBTQ+ community. The ethos of our business has been about inclusion from the very beginning, and we strive to provide a workplace where everyone belongs.

Who We Are

Powering the businesses that are the backbone of the global economy, Lightspeed's one-stop commerce platform helps merchants innovate to simplify, scale, and provide exceptional customer experiences. Our cloud commerce solution transforms and unifies online and physical operations, multichannel sales, expansion to new locations, global payments, financial solutions, and connection to supplier networks.

Founded in Montréal, Canada in 2005, Lightspeed is dual-listed on the New York Stock Exchange (NYSE: LSPD) and Toronto Stock Exchange (TSX: LSPD). With teams across North America, Europe, and Asia Pacific, the company serves retail, hospitality, and golf businesses in over 100 countries.

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