Cloud Support Associate (German & English speaking) (AWS)

Amazon; Berlin; Vor Ort; EUR 40.000 - 60.000; Vollzeit

Benefits dieser Stelle

Relocation support within EU

Zusammenfassung

Amazon is hiring a Cloud Support Associate in Berlin, Germany. This role demands fluency in both German and English, focusing on diagnosing and resolving customer cases, mentoring new hires, and enhancing customer experience through process improvements. Applicants should have a relevant degree and experience with operating systems and networking protocols. The position offers the opportunity to work within a dynamic team at AWS, a leader in cloud infrastructure.

Qualifikationen

• Fluency in German and English is required.
• Legal right to work in Germany and residency within the EU.
• Willingness to work on a rotational on-call schedule.

Aufgaben

• Diagnose and resolve customer cases through phone, email, and chat.
• Coach and mentor new hires and develop training.
• Write tools and scripts to support team operations.

Kenntnisse

Troubleshooting operating systems

Network protocols

Communication in German and English

Ausbildung

Bachelor’s or Master’s degree in computer science or related field

Jobbeschreibung

Cloud Support Associate (German & English speaking)

AWS is launching its inaugural European Sovereign Cloud (ESC). We seek support engineers who can help customers build and run mission‑critical applications in ESC. This role requires fluency in German and English and will act as a cloud ambassador across all AWS products, delivering tailored support and best‑practice guidance.

Key Responsibilities

• Diagnose and resolve customer cases through phone, email, and chat, applying advanced troubleshooting and root‑cause analysis.
• Coach and mentor new hires, develop and present training, and collaborate with development teams on complex issues.
• Write tools and scripts to support the team, participate in process improvement and strategic initiatives to enhance customer experience and ensure compliance with AWS standards.
• Work five days a week (occasionally on weekends) on a rotational on‑call schedule.

Basic Qualifications

• Bachelor’s or Master’s degree in computer science, information technology, data science, engineering, mathematics, physics, or a related field.
• Experience in troubleshooting operating systems (Linux/Windows) and networking protocols.
• Legal right to work in Germany and residency within the EU.
• Excellent oral and written communication skills in both German and English.
• Willingness to work on a rotational on‑call schedule.

Preferred Qualifications

• Hands‑on experience in system administration and troubleshooting of Linux/Windows and network services (HTTP, TCP/IP, DNS, etc.).
• Experience in DevOps, serverless, CI/CD, AI/ML, storage, networking, or databases.

Amazon is an equal‑opportunity employer. We provide relocation support for successful applicants relocating within the European Union.

Amazon is an equal‑opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.