Cloud Support Engineer (German & English speaking), Support Engineering (German & English speaking)

Amazon; Berlin; Vor Ort; EUR 50.000 - 70.000; Vollzeit

Benefits dieser Stelle

Relocation support

On-call responsibility

Flexible work schedule

Zusammenfassung

Amazon in Berlin is seeking Support Engineers for the new European Sovereign Cloud. This customer-support role involves solving technical issues for clients worldwide.

The ideal candidate will be fluent in German and English, possess a relevant degree, and have experience in system administration and troubleshooting. The position includes flexible working hours and a rotational on-call schedule, along with relocation support for successful applicants.

Qualifikationen

• Fluency in written and spoken German and English.
• Legal right to work in Germany as an EU national.
• Experience in system administration and troubleshooting.
• Strong communication skills in both languages.

Aufgaben

• Provide customer support via various channels.
• Apply troubleshooting techniques to investigate issues.
• Coach new hires and develop training materials.
• Collaborate with development teams on complex issues.
• Provide on-call support on a flexible schedule.

Kenntnisse

Fluency in German

Fluency in English

System administration

Troubleshooting

Development languages (Python, Ruby, PHP, Java, .NET, C#, JavaScript)

Networking (HTTP/s, TCP/IP, DNS)

Ausbildung

Bachelor’s or Master’s degree in a related field

Jobbeschreibung

About the Role

AWS is set to introduce the inaugural European Sovereign Cloud (ESC). To spearhead this initiative, AWS is actively seeking Support Engineers for the ESC team. This role is a customer‑support position focused on solving technical issues for clients across the globe.

Key Responsibilities

• Provide customer support via telephone, email, and web/live chat for ESC services.


• Apply advanced troubleshooting techniques to deliver tailored solutions and deeply investigate root causes.


• Coach or mentor new hires, develop and present training, and collaborate with development teams on complex issues.


• Participate in new hiring and write tools/scripts to improve the team’s process.


• Provide on‑call support and work flexible hours in a rotational schedule.

Eligibility & Qualifications

• Fluency in written and spoken German and English.


• Legal right to work in Germany and be a national of an EU member state.


• Minimum of a Bachelor’s or Master’s degree in a related field or equivalent experience.


• Experience in system administration and troubleshooting of operating systems (Linux/Windows).


• Experience in one or more of the following areas: databases, big data, analytics, security, development languages (Python, Ruby, PHP, Java, .NET, C#, JavaScript), storage, CDN, DevOps, Windows, Linux, networking (HTTP/s, TCP/IP, DNS, routing, switching, firewalls, LAN/WAN).


• Strong oral and written communication skills in German and English.

Benefits & Support

Amazon will provide relocation support for successful applicants relocating within the European Union. This position involves on‑call responsibility and requires flexibility to work 5 days a week on a rotational basis.

Equal Opportunity Statement

Amazon is an equal‑opportunity employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on experience and skills.

Gender: m/w/d