Cloud Support Engineer (German & English speaking), Support Engineering

Amazon; Berlin; Vor Ort; EUR 45.000 - 65.000; Vollzeit

Benefits dieser Stelle

Relocation support for EU applicants

Zusammenfassung

Amazon is seeking a Support Engineer in Berlin who is fluent in both German and English. This role focuses on providing exceptional customer support for cloud services, solving technical issues via phone, email, and chat. Candidates should have a Bachelor's degree in a quantitative field and experience with system administration on Linux/UNIX or Windows.

Responsibilities include mentoring new hires and collaborating with development teams on complex issues. The role may involve on-call responsibilities and requires legal right to work in Germany.

Qualifikationen

• Bachelor's degree in relevant quantitative field.
• Fluency in written and spoken German and English.
• Experience with systems administration on Linux/UNIX or Windows.

Aufgaben

• Solve customer cases through various contact channels.
• Coach/mentor new hires and enhance training.
• Partner with development teams on complex issues.

Kenntnisse

Fluency in German

Fluency in English

Systems administration

Troubleshooting skills

Networking knowledge

Communication skills

Ausbildung

Bachelor's degree in engineering, technology, computer science, or equivalent

Tools

Linux/UNIX

Windows

Jobbeschreibung

Key Job Responsibilities

First and foremost this is a customer support role – in The Cloud.

On a typical day, a Support Engineer will be primarily responsible for solving customers’ cases through a variety of customer contact channels which include telephone, email, and web/live chat. You will apply advanced troubleshooting techniques to provide tailored solutions for our customers and drive customer interactions by thoughtfully working with customers to dive deep into the root cause of an issue.

Apart from working on a broad spectrum of technical issues, an AWS Support Engineer may also coach/mentor new hires, develop & present training, partner with development teams on complex issues or contact deflection initiatives, participate in new hiring, write tools/script to help the team, or work with leadership on process improvement and strategic initiatives to ensure better customer experience and compliance with global AWS standards, practices and policies.

This role requires the flexibility to work 5 days a week (occasionally on weekends) on a rotational basis.

Eligibility Requirements

• Fluency in written and spoken German and English is required.
• Successful applicants must have the legal right to work in Germany.
• Amazon will provide relocation support for successful applicants relocating within the European Union.
• This position involves On-call responsibility.
• This role requires you to be a national of an EU member state.

Qualifications

• Bachelor's degree in engineering, technology, computer science, machine learning, robotics, operations research, statistics, mathematics or equivalent quantitative field.
• Experience with systems administration on either Linux/UNIX or Windows operating systems.
• Excellent oral/written communication skill in English and German language.
• Experience in system administration, and troubleshooting any operating system (Linux and or Windows) and networking (HTTP/s, TCP/IP, DNS, OSI model, routing, switching, firewalls, LAN/WAN, traceroute, iperf, dig, CURL or related).
• Experience in at least one of these technology areas: DevOps, serverless, software development and design, CI/CD, AI/ML, storage, networking or databases.

m/w/d

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