Field Support Engineer II

ZEISS; Deutschland; Vor Ort; EUR 61.236 - 78.732; Vollzeit

Benefits dieser Stelle

Medical

Vision

Dental

401k Matching

Employee Assistance Programs

Vacation and sick pay

The list goes on!

Zusammenfassung

Carl Zeiss Meditec is seeking a Field Support Engineer II to install, repair, upgrade and perform preventive maintenance on specified instrumentation in a designated field service territory. You will represent the company at customer locations and ensure high customer satisfaction while managing company assets and inventory.

The role requires hands-on field work, diagnosing issues, performing visits, and submitting daily and weekly reports, with travel to customer sites and ongoing customer

Qualifikationen

• Minimum of three (3) years of related experience in Electronics, Fine Mechanics, Optics or Medical Field Service.
• BS in Electronics, Engineering, or Computer Technology and related fields preferred.
• A+ and Net+ certification preferred.
• Ability to think through difficult customer issues and achieve satisfactory results.
• Self-directed, able to work independently with limited oversight.
• Strong verbal and written communication skills.
• Strong computer skills and ability to service equipment after training.
• Multiple project and time management skills needed.

Aufgaben

• Diagnose and repair designated products within an assigned service territory, including preventive maintenance, installations and upgrades per training and guidelines.
• Schedule, verify, and modify customer visits based on customer needs and financial impact to the practice.
• Submit field service reports daily and weekly expense reports according to procedures.
• Maintain spare parts inventory per policy and return designated items as required.
• Support revenue growth through service agreements promotion and retention.
• Interface with customers professionally and effectively.
• Train customers in operation and maintenance of equipment; other duties as assigned.

Tools

A+ Certification

Net+ Certification

Jobbeschreibung

Location

Fairfax, VA and cover the Southeast territory. 3 overnights a week after training.

What’s the role?

Field Support Engineer II, with limited supervision, installs, repairs, upgrades and performs preventative maintenance on specified Carl Zeiss Meditec instrumentation in a designated field service territory. Represents Carl Zeiss Meditec at customer locations and works to achieve a high level of customer satisfaction. Responsible for all companies issued property (inventory, tools, diagnostic equipment, vehicle, etc.) in accordance with company policies. Maintains a high level of professional communication with their team, customers, management, Sales and Technical Support.

Responsibilities

• Diagnose and repair all designated products within an assigned service territory, including preventative maintenance, installations and upgrades per specific training, manuals and Carl Zeiss Meditec guidelines.
• Schedule, create, verify and/or modify customer visits as appropriate, by assessing customers’ needs, which may include financial impact to the practice, and patients’ well being.
• Complete and submit a field service report on a daily basis according to written procedures as documented in the Field Service reference database.
• Complete and submit a weekly expense report according to Carl Zeiss Meditec policies and procedures.
• Maintain spare parts inventory according to company guidelines and return specific spare parts as designated by policy.
• Support revenue growth through the promotion and retention of service agreements.
• Interface with customers in a professional, pleasant and calm demeanor.
• Other duties may include, but are not limited to, instructing customers in the operation and maintenance of equipment.

Qualifications

• Minimum of three (3) years of related experience in Electronics, Fine Mechanics, Optics or Medical Field Service.
• BS in Electronics, Engineering, or Computer Technology and related fields preferred.
• A+ and Net+ certification preferred.
• Ability to think through difficult customer issues and generate satisfactory customer satisfaction results.
• Must be self-directed, able to work independently with limited management oversight.
• Must have good verbal and written communication skills.
• Must have strong computer skills.
• Must be able to pass required training to service fine mechanics and optics. Ability to effectively service the equipment on which training is completed.
• Multiple project and time management skills are required.

Benefits

• Medical
• Vision
• Dental
• 401k Matching
• Employee Assistance Programs
• Vacation and sick pay
• The list goes on!

Equal Employment Opportunity

Zeiss provides Equal Employment Opportunity without unlawful regard to an Applicants race, color, religion, creed, sex, gender, marital status, age, national origin or ancestry, physical or mental disability, medical condition, military or veteran status, citizen status, sexual orientation, pregnancy (includes childbirth, breastfeeding or related medical condition), genetic predisposition, carrier status, gender expression or identity, including transgender identity, or any other class or characteristic protected by federal, state, or local law of the employee (or the people with whom the employee associates, including relatives and friends).