Client Success Project & Business Coordinator (m/f/x)

Scalable Capital; München; Hybrid; EUR 60,000 - 75,000; Full time

Benefits offered by this job

Attractive compensation package

Flexible vacation policy

Remote work options

50% contribution for 'Deutschland Jobticket'

Complimentary subscription of PRIME+ Broker

Discounted sports activities with Urban Sports Club

Job summary

A leading digital investment platform in Munich is seeking a Client Success Project & Business Coordinator to drive alignment and ensure compliance. This role requires experience in project management, strong analytical skills, and fluency in both German and English. Work from our centrally located offices or remotely within Germany. Enjoy an attractive compensation package and flexible working arrangements.

Qualifications

• Relevant professional experience in coordinative roles.
• Proven track record in project and process management.
• Fluent in German and English (written and spoken).

Responsibilities

• Collaborate closely with Managing Directors and stakeholders.
• Serve as key contact for compliance and risk management.
• Organise and prepare meetings and reports.
• Lead projects and ensure end-to-end execution.
• Oversee Client Success processes for compliance.

Skills

Project management

Analytical thinking

Communication skills

Stakeholder management

Process improvement

Job description

Client Success Project & Business Coordinator (m/f/x)

Scalable Capital is a leading digital investment platform in Europe. The company empowers everyone to shape their financial future. Scalable Broker makes it easy and affordable for clients to invest professionally in stocks, ETFs and other exchange-traded products and set up savings plans. Scalable Wealth, the digital wealth management service, offers clients professional investment in ETF portfolios and is also adopted as a white-label solution by renowned B2B partners. With the European Investor Exchange (EIX) Scalable Capital offers a stock exchange for retail investors in Europe. Over 27 billion euro is held on the platform by more than one million clients. Scalable Capital was founded in 2014 and employs more than 500 people at its offices in Munich, Berlin, Vienna, and London. Together with the founding and management team around Erik Podzuweit and Florian Prucker, they are working on a new generation of financial services.

Our Company Values guide us every day in how we work and collaborate. To learn more about them, you can find our values here (English).

Job Description

• You collaborate closely with Managing Directors and various stakeholders to drive cross-functional alignment


• You serve as the key point of contact for the "second line of defense" to ensure compliance and risk management on behalf of Client Success


• You organise and prepare key meetings and reports to enhance the operational efficiency of Client Success


• You lead or support projects and ensure end-to-end execution of strategic initiatives


• You oversee and optimise Client Success processes to ensure regulatory compliance, standardisation, and operational efficiency


• You analyse key performance indicators (KPIs) to identify trends and improvement potentials, and translate these findings into actionable initiatives

Qualifications

• You have relevant professional experience in coordinative roles, with a proven track record in project and process management


• You are skilled in defining goals, planning in phases, and driving end-to-end process improvements


• You possess excellent analytical and critical thinking skills, and can structure complex topics to derive actionable solutions


• You have impeccable communication and presentation skills.


• You are skilled at collaborating with and managing internal and external stakeholders to achieve desired outcomes.


• You bring an independent, solution-oriented, and proactive mindset, and are comfortable building structures and processes from the ground up


• Fluent in German and English (written and spoken)

Additional Information

• Be part of one of the fastest-growing and most visible Fintech startups in Europe, creating innovative services that have a substantial impact on the lives of our customers


• Work with an international, diverse, inclusive, and ever-growing team that loves creating the best products for our clients


• Work from our centrally located offices in the heart of Munich or Berlin, nestled in lively neighborhoods filled with vibrant restaurants, cozy cafés, and a wide range of convenient amenities, or choose to work remotely within Germany (if eligible for the job)


• Be productive with the latest hardware and tools


• Learn and grow by joining our in-house knowledge sharing or career development sessions and spending your individual Education Budget


• Learn and experience German culture first hand by joining our free German language classes


• International relocation support is provided if required


• Flexible vacation policy and the opportunity to work from abroad


• Benefit from an attractive compensation package and from the company pension scheme


• Monthly contribution of 50% for the ‘Deutschland Jobticket’


• Say goodbye to order commissions and say hello to your complimentary subscription of Scalable Capital's PRIME+ Broker


• Enjoy flexible and discounted sports activities with Urban Sports Club

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Project Management

Industries

• Banking