Client Success Manager (SMB) (m/f/d) - German-speaking

Meyandy LLC; Berlin; Vor Ort; EUR 60.000 - 90.000; Vollzeit

Zusammenfassung

Leapsome in Berlin is seeking a Client Success Manager (SMB) who is fluent in English and German to strengthen relationships, minimize churn, and drive renewals and expansion opportunities.

You will partner with product and engineering to collect feedback, improve ROI for customers, and ensure continued adoption of Leapsome across SMB customers.

Qualifikationen

• 3+ years in Customer Success, Sales, Account Management, or similar customer-facing role in a B2B SaaS company
• Fluent in English and German both in written and spoken form
• Experience managing renewals and driving net revenue retention or similar

Aufgaben

• Proactively manage customer relationships to minimize churn and identify expansion opportunities
• Own customer renewals and drive net revenue retention across your book of business
• Create the best SaaS customer experience, advise on HR best practices, and drive adoption
• Support customers to rollout additional parts of the platform later and enable high impact use of Leapsome

Kenntnisse

English fluency

German fluency

Ausbildung

University degree or equivalent

Jobbeschreibung

What is Leapsome? Leapsome is the AI-powered people platform revolutionizing HR for modern teams. Leapsome drives HR excellence and empowers high-performing teams by automating, connecting, and simplifying every HR process across the employee lifecycle — from onboarding and performance management to engagement and development. Built with ease of use in mind, our platform ensures high adoption by employees, managers, and People teams alike. Our purpose is to make work fulfilling for everyone, and our vision is to reshape the future of work by being the leading People platform for HR excellence and high-performing teams. We enable companies to create environments where people can achieve their goals, learn and grow together, and build genuine motivation & engagement. Trusted by thousands of organizations globally, Leapsome secured $60 million in Series A funding led by Insight Partners in March 2022. This funding allowed us to further develop our intelligent platform, create exceptional employee experiences, and expand into the US market. It’s an incredibly exciting time to join Leapsome and be part of reshaping the future of work!

Your Opportunity As a Client Success Manager you’re responsible for helping our customers achieve the best possible impact by using the Leapsome platform and for building and maintaining meaningful relationships with our customers. Master the challenges of growth and help us further shape our growth trajectory. You will focus on our SMB customers.

What is your job?

Customer Relationship & Growth

• Proactively manage customer relationships to minimize churn, identify expansion opportunities, and execute cross‑selling strategies that align with customer needs while achieving commercial targets
• Own customer renewals and drive net revenue retention across your book of business
• Create the best SaaS customer experience, advise on HR best practices, and drive continued adoption
• Support customers to rollout additional parts of the platform later and enable them to have the best possible impact by using Leapsome

Customer Success Operations

• Monitor and improve customer success KPIs including NRR, GRR, customer health scores, adoption rates, and time-to-value
• Work to make customer success processes and structures scalable as we grow
• Leverage customer success platforms and CRM tools to track engagement and proactively identify at‑risk accounts

Product & Feedback Loop

• Gather feedback and user stories directly from our customers, come up with ideas to improve the product
• Work closely with the product and engineering team to constantly improve the product (You actively contribute to our product roadmap!)
• Build lasting relationships with our customers and help them build better companies

Who are we looking for?

Required Qualifications

• University degree or equivalent work experience; 3+ years in Customer Success, Sales, Account Management, or a similar customer-facing role, ideally in a B2B SaaS company
• Fluent in English and German both in written and spoken form
• Proven track record of managing customer renewals and driving net revenue retention, or similar experience

Skills & Attributes

• You enjoy negotiating contracts and identifying & converting expansion opportunities
• You are a people-person and curious to fully understand your counterpart
• You excel at communicating complex processes in a simple way
• You strive to provide outstanding customer experiences by effectively communicating the value and ROI of our solutions, ensuring customers recognize the impact on their business goals and objectives
• You are process-driven and continuously work to improve existing processes
• You have a good understanding of technology and make decisions based on data
• Experience wit…

Client Success Manager (SMB) (m/f/d) - German-speaking — Leapsome, Berlin.

Mots-clés : Customer Success.