Client Success Manager – Prescription Benefit Management

Jobtailor; Deutschland; Remote; EUR 47.000 - 73.000; Vollzeit

Zusammenfassung

Jobtailor is seeking a results-driven Client Success Coordinator to support PBM clients. You will collaborate with client success, clinical, and data analytics teams, manage onboarding, and coordinate client reviews and reporting.

Strong communication, MS Office, CRM experience, and a drive to improve client satisfaction are essential. You'll engage in ongoing problem solving, adapt to changing priorities, and travel up to 25% as needed, with a client-facing focus and confidential handling of

Qualifikationen

• Reside in the Western half of the United States.
• College degree or applicable experience preferred.
• Capable of interfacing with TrueScripts clients to provide solutions to problems.
• Proficient in all Microsoft Office products.
• Collaborative team player with strong problem-solving abilities, analytical thinking, and attention to detail.
• Ability to prioritize and have good organizational skills.
• Capacity to multitask and adjust priorities based on business needs.
• Ability to communicate and work under stress effectively while maintaining confidentiality.
• Self-motivated and able to work with little supervision.
• Adaptable and able to take on different responsibilities periodically.
• Willingness to learn PBM industry processes.
• Must possess a valid and current driver’s license.
• Ability to travel up to 25% of the time if needed.
• Client-facing presentation experience preferred.

Aufgaben

• Work strategically with client success management, clinical, and data analytics teams to support client satisfaction and service delivery
• Act as the client contact by telephone and email to resolve ongoing questions and issues
• Collaborate with account management, clinical, member care, business analyst, data analytics, and business development teams
• Assist with execution of the client communication plan
• Coordinate client review meetings, including document preparation and reporting
• Coordinate and participate in implementation calls, open enrollment events, vendor/benefit fairs, and other client meetings
• Work with the Client Success Executive on claims-data reporting and analysis to identify drug trends, financial performance, and cost-saving opportunities
• Use CRM and proprietary claims-adjudication software
• Adjust plan parameters as directed by the client or broker
• Provide reporting to clients, brokers, and TPAs
• Apply expert knowledge of TrueScripts proprietary programs
• Log, print, and mail ID cards when required
• Ensure accurate and complete CRM data input for new client enrollment
• Prepare client support documents
• Execute onboarding involving the client, broker, TPA, and data vendor
• Participate in introductory and enrollment meetings with employees
• Perform other duties assigned by the Client Success Executive

Kenntnisse

Client Communication

Microsoft Office Proficiency

CRM Software Experience

Analytical Thinking

Pharmacy Benefit Management Knowledge

Ausbildung

College degree or applicable experience

Tools

CRM Software

Claims-Adjudication Software

Jobbeschreibung

• Work strategically with client success management, clinical, and data analytics teams to support client satisfaction and service delivery
• Act as the client contact by telephone and email to resolve ongoing questions and issues
• Collaborate with account management, clinical, member care, business analyst, data analytics, and business development teams
• Assist with execution of the client communication plan
• Coordinate client review meetings, including document preparation and reporting
• Coordinate and participate in implementation calls, open enrollment events, vendor/benefit fairs, and other client meetings
• Work with the Client Success Executive on claims-data reporting and analysis to identify drug trends, financial performance, and cost-saving opportunities
• Use CRM and proprietary claims-adjudication software
• Adjust plan parameters as directed by the client or broker
• Provide reporting to clients, brokers, and TPAs
• Apply expert knowledge of TrueScripts proprietary programs
• Log, print, and mail ID cards when required
• Ensure accurate and complete CRM data input for new client enrollment
• Prepare client support documents
• Execute onboarding involving the client, broker, TPA, and data vendor
• Participate in introductory and enrollment meetings with employees
• Perform other duties assigned by the Client Success Executive

Requirements

• Applicants should reside in the Western half of the United States
• College degree or applicable experience preferred
• Capable of interfacing with TrueScripts clients to provide solutions to problems
• Must be proficient in all Microsoft Office Products
• Collaborative team player mindset with strong problem-solving abilities, analytical thinking, and attention to detail
• Ability to prioritize and have good organizational skills
• Capacity to multitask and adjust priorities based on business needs
• Ability to communicate and work under stress effectively while always maintaining confidentiality
• Self-motivated and able to work with little supervision
• Adaptable and able to take on different responsibilities periodically
• Willingness to learn business processes specific to the Pharmacy Benefit Management (PBM) industry
• Must possess a valid and current driver’s license
• Ability to travel up to 25% of the time if needed
• Client-facing presentation experience preferred

Core Competencies

Demonstrates expertise in client communication and support within the Pharmacy Benefit Management (PBM) industry, utilizing analytical skills to identify trends and improve client satisfaction. Proficient in Microsoft Office and CRM software, with strong organizational and problem-solving abilities.

Highest-signal resume keywords

• Client Communication
• Microsoft Office Proficiency
• CRM Software Experience
• Analytical Thinking
• Pharmacy Benefit Management Knowledge

Soft Skills

• Problem-Solving
• Attention to Detail
• Organizational Skills
• Multitasking
• Adaptability

Certifications & Qualifications

• Valid Driver’s License

Industry Keywords

• Client Success Management
• Data Analytics
• Client Satisfaction
• Onboarding
• Claims-Data Reporting

Tools & Technologies

• CRM Software
• Claims-Adjudication Software