Client Services Manager

Cielo; Deutschland; Vor Ort; EUR 90.000 - 130.000; Vollzeit

Zusammenfassung

Cielo in Germany is seeking a Client Services Manager to lead a team of recruiters, deliver high quality services, and exceed client expectations. You will set performance standards, coach direct reports, and foster a collaborative, inclusive environment.

You will partner with client leaders, develop recruiting metrics, drive sourcing strategies, and ensure smooth implementation for new clients. German language is required; hybrid work with two days in the Dahlewitz office.

Qualifikationen

• Prior TA or HR experience in a results-driven environment.
• Experience coaching peers or leading a team.
• Bachelor’s degree in business, management or HR preferred.

Aufgaben

• Lead a high performing team delivering high quality client services.
• Set performance standards, monitor progress, address gaps.
• Provide leadership and coaching to direct reports.
• Maintain regular communication with the team and stakeholders.
• Develop recruiting metrics and analytics to guide decisions.
• Collaborate with client leaders to ensure successful client onboarding.
• Drive recruiting strategy and use of recruitment technologies.
• Contribute to P&L and performance reporting.
• Other duties as assigned.

Kenntnisse

Team leadership

Coaching

Recruitment analytics

MS Office

Stakeholder communication

Client relationship management

Recruitment marketing

Ausbildung

Bachelor's degree in business/HR/management

Tools

Applicant Tracking System (ATS)

Social media recruiting tools

Jobbeschreibung

Duties and Responsibilities

• Lead a high performing team to provide high quality services focused on exceeding the expectations of clients.
• Set clear performance standards and goals for the team. Assess progress against goals and performance standards, proactively address gaps.
• Provide leadership and coaching to direct reports.
• Establish regular communications with direct reports through 1-1 meetings, team meetings with established agendas or other regular touch points. Provide in the moment feedback.
• Complete performance management processes, including providing feedback and proactively addressing gaps.
• Provide leadership to the team by earning trust, motivating and inspiring great performance while fostering a positive inclusive environment that encourages collaboration and learning.
• Showcase an extremely high level of understanding and becomes fully engrained in the client organization including building strong relationships with key stakeholders, organizational structure.
• Partner with internal Cielo teams and client leaders to ensure successful implementation of new clients.
• Develop recruiting metrics and analytics that provide insights and drive decision, including time to fill, aging, cost per hire, candidate and hiring leader satisfaction surveys, recruiter productivity, source of candidate and hire among others.
• Directly works with Recruiters and hiring leaders to foster relationships and build trust.
• Manage programs, events and campaigns to build candidate pipeline and drive recruiting strategy to meeting hiring goals.
• Drive the team to develop comprehensive, strategic hiring strategies including passive candidate outreach, recruitment marketing plans and utilization of cutting-edge recruitment technologies.
• Participate in client meetings, sharing updates and data. Discuss gaps in service delivery with proactive plans to address and remediate.
• Support recruitment process needs of clients.
• Leverage shared delivery resources effectively.
• Maximize the use of Cielo resources to meet goals.
• Responsible for Cielo-specific metric reports and P&L management.
• Drive standardization, continuous improvement and consistency of processes and procedures.
• Effectively work as part of the Cielo Client Services Management team to share best practices and drive organizational initiatives.
• Other duties as assigned.

Supervisory Responsibilities

The Client Services Manager will lead a team of Recruiters, providing guidance, conducting performance reviews, and supporting professional growth.

Position Requirements

Experience

• Prior experience in a results-oriented TA role in talent acquisition or human resources.
• Experience coaching peers or managing a team.

Exposure

• Exposure and knowledge of various recruitment technologies, including Applicant Tracking Systems (ATS) and social media tools.
• Strong proficiency in Microsoft Office Suite.

Education

• Bachelor’s degree in business, management, human resources, or related field, preferred.

All your information will be kept confidential according to EEO guidelines.

Cielo is an equal opportunity employer and will not discriminate against any applicant for employment because of race, color, religion, sex, national origin, disability, age, genetic information, or any other status protected by state or local law for an individual who falls within the jurisdiction of such law.

Hybrid, 2 times per week in office in Dahlewitz.

German language required.