Client Service Onboarding Representative, Senior Associate (m/f/n)

State Street Corporation; Frankfurt; On-site; EUR 42,000 - 64,000; Full time

Job summary

State Street Corporation is seeking a Client Service Onboarding Representative in Frankfurt to support account openings and coordinate with global teams. You will build trusted relationships with colleagues and clients, driving smooth onboarding across local and international markets.

We value a completed banking apprenticeship or equivalent, fluent German and strong English, and excellent MS Office skills. Join a global, inclusive environment offering professional growth.

Qualifications

• Completed banking apprenticeship or a comparable commercial qualification.
• Sound knowledge of securities and investment fund operations.
• Fluency in German and a very good command of English.
• Excellent proficiency in Microsoft Office applications, particularly Microsoft Excel, Word, and Outlook.

Responsibilities

• Collaboration and coordination in relation to account openings for the Bank’s branches
• Building strong partnerships with the Bank’s specialist departments at both global and local levels
• Cultivating trusted client relationships through proactive and professional engagement
• Driving the successful coordination of new launches across local and international markets
• Contributing to a collaborative team environment by actively supporting colleagues in day-to-day operations
• Playing an active role in project initiatives and contributing to their successful delivery

Skills

German fluency

English proficiency

Customer service

Strong communication

Teamwork

Education

Banking apprenticeship or equivalent qualification

Tools

Microsoft Excel

Microsoft Word

Microsoft Outlook

Job description

Who we are looking for

We welcome applications from highly motivated candidates for the position of Client Service Onboarding Representative. In this role, you will report to the Client Service Team Lead and contribute to the continued success of our globally expanding bank. If you are eager to take ownership of your responsibilities, collaborate within a multicultural team, develop effective solutions, and pursue professional growth in a dynamic global organization, we would be pleased to hear from you.

Why this role is important to us

You will be joining the Investment Services function that allows us to deliver a comprehensive, holistic approach to each client relationship — for asset managers and asset owners, insurance companies, and official institutions globally. It means our client-facing functions work together to bring the very best solutions and services the firm has to offer — across all of our locations, products, and capabilities. Join us if making your mark on the long-lasting client relationships we build is a challenge you are up for.

What you will be responsible for

• Collaboration and coordination in relation to account openings for the Bank’s branches
• Building strong partnerships with the Bank’s specialist departments at both global and local levels
• Cultivating trusted client relationships through proactive and professional engagement
• Driving the successful coordination of new launches across local and international markets
• Contributing to a collaborative team environment by actively supporting colleagues in day-to-day operations
• Playing an active role in project initiatives and contributing to their successful delivery

What we value

• A strong service orientation and a keen interest in direct client interaction
• A proactive approach, the ability to perform effectively under pressure, and an independent, structured, and solution-oriented working style
• The ability to quickly grasp complex matters, combined with flexibility, strong teamwork, and effective communication skills
• An independent and responsible approach to work

Education & Preferred Qualifications

• Completed banking apprenticeship or a comparable commercial qualification
• Sound knowledge of securities and investment fund operations
• Fluency in German and a very good command of English
• Excellent proficiency in Microsoft Office applications, particularly Microsoft Excel, Word, and Outlook

About State Street

Across the globe, institutional investors rely on us to help them manage risk, respond to challenges, and drive performance and profitability. We keep our clients at the heart of everything we do, and smart, engaged employees are essential to our continued success. We are committed to fostering an environment where every employee feels valued and empowered to reach their full potential. As an essential partner in our shared success, you’ll benefit from inclusive development opportunities, flexible work-life support, paid volunteer days, and vibrant employee networks that keep you connected to what matters most. Join us in shaping the future.

As an Equal Opportunity Employer, we consider all qualified applicants for all positions without regard to race, creed, color, religion, national origin, ancestry, ethnicity, age, disability, genetic information, sex, sexual orientation, gender identity or expression, citizenship, marital status, domestic partnership or civil union status, familial status, military and veteran status, and other characteristics protected by applicable law.