Client Experience Coordinator - Relocation Included

Cross Border Talents; Bremen; Vor Ort; EUR 25.000 - 33.000; Vollzeit

Zusammenfassung

Cross Border Talents is hiring for a Customer Service role in Germany. You will be the first point of contact, handling questions, technical issues, and product information. You will receive full paid training and become part of an international team.

Relocation to vibrant cities and a supportive onboarding program are provided to help you settle in. The position offers a competitive salary, health coverage in some locations, and opportunities for growth in a multicultural environment.

Qualifikationen

• Native or near-native German (C1-C2) and good English (B1+).
• Strong communication and active listening skills.
• Ability to stay calm and positive handling customer issues.
• No previous experience required; full paid training provided.

Aufgaben

• Handle inquiries via phone, email, and live chat in a professional manner.
• Provide clear and effective solutions to technical or service issues.
• Assist with account setup, billing, orders, or product use.
• Document and update customer records in the system.
• Collaborate with colleagues to improve processes.
• Ensure high customer satisfaction through patience and empathy.

Kenntnisse

Communication

Active listening

Calm under pressure

Problem solving

Customer service mindset

Tools

MS Office

Email

Chat platforms

Jobbeschreibung

About the Role

Looking for a career change? Move to the Mediterranean with our Customer Service team. Assist clients, solve problems, and work with leading companies while we take care of flights, accommodation, and settling-in support.

In this role, you will be the first point of contact for customers, helping them with questions, technical issues, and product information. Youll be trained to deliver excellent service and become part of a friendly, multicultural team.

Responsibilities

• Handle customer inquiries via phone, email, and live chat in a professional and timely manner

• Provide clear and effective solutions to technical or service-related issues

• Support customers with account setup, billing, orders, or product use

• Document and update customer records in the system

• Collaborate with colleagues and supervisors to continuously improve processes

• Ensure high customer satisfaction through patience, empathy, and problem-solving skills

Requirements

• Native or near-native German (C1-C2) and good level of English (B1 or higher)

• Strong communication and active listening skills

• Ability to stay calm and positive when solving customer issues

• Basic computer skills (MS Office, email, chat platforms)

• No prior experience needed full paid training is provided

• Motivated to relocate and start an international career abroad

What We Offer

• Relocation package:

  • Flight ticket to Spain, Greece, or Portugal

  • Airport pickup upon arrival

  • Company-paid hotel accommodation during the first weeks

  • Assistance in finding long-term housing

• Salary & Benefits:

  • Competitive monthly salary + performance-based bonuses

  • Paid initial training and continuous coaching

  • Private health insurance (in some locations)

• Work-Life Balance:

  • Full-time, 40 hours per week, with rotating shifts

  • Paid vacation days + public holidays

• Growth Opportunities:

  • Internal promotions to Team Leader, Quality Analyst, Trainer, or other departments

  • Experience in an international corporate environment

• Lifestyle Perks:

  • Work in vibrant cities like Lisbon, Athens, Barcelona, or Thessaloniki

  • Enjoy a sunny climate, cultural diversity, and affordable lifestyle