Client Care Coordinator, Administrator – ABA Services

Jobtailor; Deutschland; Vor Ort; EUR 32.000 - 42.000; Vollzeit

Zusammenfassung

Jobtailor in Germany seeks a Care Coordinator to act as liaison between families and the clinical team during ABA therapy. You will manage onboarding, documentation, and insurance authorization, while coordinating scheduling for clients and clinical staff using electronic systems.

You will track all client documentation to ensure compliance and quality, collaborate with BCBAs, RBTs, and administrative staff to deliver seamless service, and provide timely, empathetic updates to families.

Qualifikationen

• Experience in care coordination or case management within healthcare or ABA services.
• Strong English communication skills (verbal and written).
• Excellent organizational skills with ability to manage multiple priorities.

Aufgaben

• Act as the main liaison between families and the clinical team through ABA therapy.
• Manage client onboarding, including documentation and insurance authorization.
• Coordinate scheduling for clients and staff using electronic systems.
• Track and manage client documentation to ensure compliance and quality.
• Collaborate with BCBAs, RBTs, and administrative staff to deliver services.
• Provide timely updates to families with empathy.
• Identify opportunities to improve workflows and client experience.
• Support team performance with process improvements and communication best practices.

Kenntnisse

English communication

Organization

Multitasking

Learning new systems

HIPAA compliance

Empathy

Jobbeschreibung

Responsibilities

• Act as the main liaison between families and the clinical team throughout the ABA therapy process
• Manage client onboarding, including documentation and insurance authorization processes
• Coordinate scheduling for clients and clinical staff using electronic systems
• Track and manage all client-related documentation to ensure compliance and quality standards
• Collaborate closely with BCBAs, RBTs, and administrative staff to facilitate seamless service delivery
• Provide timely and professional updates to families, addressing questions and concerns with empathy
• Identify opportunities to improve operational workflows and client experience
• Support team performance by assisting with process improvements and communication best practices

Requirements

• Previous experience in care coordination, case management, or administrative roles within healthcare or ABA services (preferred)
• Strong English communication skills (verbal and written)
• Strong organizational skills and the ability to manage multiple priorities
• Ability to learn new computer systems quickly
• Detail‑oriented with a proactive approach to problem‑solving
• Compassionate in supporting families and improving service delivery
• Ability to maintain confidentiality and handle sensitive information professionally (HIPAA)

Core Competencies

Demonstrates expertise in care coordination and case management within healthcare or ABA services, ensuring compliance with quality standards while effectively communicating with families and clinical teams. Proficient in managing client onboarding, documentation, and scheduling using electronic systems.