Client Advisor Düsseldorf

Fendi; Düsseldorf; Vor Ort; EUR 38.000 - 52.000; Vollzeit

Zusammenfassung

FENDI in Düsseldorf is seeking a confident Client Advisor to deliver an extraordinary luxury experience. You will promote FENDI history, craftsmanship, and materials while driving sales across product categories.

You will manage client relationships, utilize CRM tools, operate the store's systems, and support inventory accuracy. Fluency in English and German is required, and the role is offered on a fixed-term contract with potential conversion.

Qualifikationen

• Previous experience in a client-facing role, ideally retail or hospitality is preferred.
• Maintains high image standards and strong selling and communication skills.
• Excellent relationship skills and professional demeanor.
• Strong customer service skills and the ability to multitask in a luxury environment.
• Proficient with retail management systems and store operations.
• Fluent in English and German.

Aufgaben

• Lead individual sales, achieve targets and KPIs, and upsell across product categories.
• Strengthen customer relations and nurture the FENDI client base using CRM tools.
• Operate the store's retail management system for stock transfers, payments, and data entry.
• Support inventory accuracy by proper receiving, display, and storage of merchandise.

Kenntnisse

Client-facing

Sales skills

Communication

Image standards

Relationship building

Organization

Self-confidence

Customer service

Retail software

Inventory accuracy

Multitasking

Fashion/Luxury knowledge

Languages: English & German

Tools

Retail management system

Jobbeschreibung

Poste

As a FENDI Ambassador the Client Advisor is expected to provide an extraordinary and luxurious experience to the clients, through the promotion of FENDI history, craftmanship, quality of materials and creativity.

Missions

Sales Performance

• Lead individual sales and achieve performance target and KPI
• Engage in upselling, cross selling and multiple selling for all product categories

Client Management

• Strengthen customer relations, and nurture loyal FENDI customer base also implementing appropriate CRM tools
• Manage customer service quality, to meet customer expectations by offering professional and individual human touch with the client

Store Operations

• Be able to correctly operate the retail management system for stock transfers, payments, stock inquires and customer database input

Store Management

• Support in maintain the inventory accuracy by properly receive display and store merchandise according to company guidelines

This position is offered on a fixed-term contract. Subject to business needs and individual performance, the intention is to convert the role into a permanent position should a suitable opportunity arise.

Profil

• Previous experience in a client-facing role, ideally retail or hospitality is preferred
• Manages own image standards on a high level
• Strong selling and communication skills are necessary
• Excellent relationships skills
• Organization, professionalism, self-confidence
• Strong customer service skills
• Computer skills and Retail management system knowledge
• Goal oriented approach, multitasking
• Strong knowledge and/or interest for Fashion/Luxury Industry
• Fluent in English and German