Client Advisor - Berlin

Fendi; Berlin; Vor Ort; EUR 38.000 - 52.000; Vollzeit

Zusammenfassung

FENDI is seeking a Client Advisor in Berlin to deliver an extraordinary luxury client experience, promote FENDI history and craftsmanship, and drive sales across all product categories.

The role requires strong selling and communication abilities, excellent relationship-building skills, and a professional image. You will manage CRM activities, operate the retail system, and help maintain inventory accuracy in a high-end store environment.

Qualifikationen

• Experience in Fashion/Luxury Sale.
• Bachelor’s Degree or equivalent is preferred.
• Manages own image standards on a high level.
• Strong selling and communication skills are necessary.
• Excellent relationships skills.
• Organization, professionalism, self-confidence.
• Computer skills and Retail management system knowledge.
• Goal oriented approach, multitasking.
• Strong knowledge and/or interest for Fashion/Luxury Industry.

Aufgaben

• Lead individual sales and achieve performance target and KPI.
• Engage in upselling, cross selling and multiple selling for all product categories.
• Strengthen customer relations, and nurture loyal FENDI customer base using CRM tools.
• Manage customer service quality to meet customer expectations with a professional, human touch.
• Be able to operate the retail management system for stock transfers, payments, stock inquiries and customer data input.
• Support in maintaining inventory accuracy by properly receiving, displaying and storing merchandise per guidelines.

Kenntnisse

Fashion/Luxury sales

Communication skills

Relationship building

Image & presentation

Organization

Professionalism

Self-confidence

Computer skills

Retail management system

Multitasking

Fashion/Luxury industry knowledge

Ausbildung

Bachelor’s degree or equivalent

Jobbeschreibung

As a FENDI Ambassador the Client Advisor is expected to provide an extraordinary and luxurious experience to the clients, through the promotion of FENDI history, craftmanship, quality of materials and creativity.

Main Responsibilities

• Lead individual sales and achieve performance target and KPI
• Engage in upselling, cross selling and multiple selling for all product categories

Client Management

• Strengthen customer relations, and nurture loyal FENDI customer base also implementing appropriate CRM tools
• Manage customer service quality, to meet customer expectations by offering professional and individual human touch with the client

Store Operations

• Be able to correctly operate the retail management system for stock transfers, payments, stock inquires and customer database input

Store Management

• Support in maintain the inventory accuracy by properly receive display and store merchandise according to company guidelines

Profile

• Experience in Fashion/Luxury Sale
• Bachelor’s Degree or equivalent is preferred
• Manages own image standards on a high level
• Strong selling and communication skills are necessary
• Excellent relationships skills
• Organization, professionalism, self-confidence
• Computer skills and Retail management system knowledge
• Goal oriented approach, multitasking
• Strong knowledge and/or interest for Fashion/Luxury Industry