Client Advisor - Düsseldorf

Fendi; Düsseldorf; Vor Ort; EUR 40.000 - 65.000; Vollzeit

Zusammenfassung

Fendi in Düsseldorf seeks a Client Advisor to deliver an extraordinary luxury experience, promoting FENDI history, craftmanship, and materials, while driving sales. You will lead in-store sales, manage client relationships, operate the retail system, and uphold brand standards with professionalism and a confident, polished image.

This fixed-term contract offers potential conversion to a permanent role based on performance.

Qualifikationen

• Previous experience in a client-facing role, ideally retail or hospitality.
• Maintains high image standards and professional appearance.
• Strong selling and communication skills are essential.
• Excellent relationship-building skills and client empathy.
• Organized, professional, self-confident demeanor.
• Strong computer skills and familiarity with a Retail management system.
• Goal-oriented and able to multitask effectively.
• Strong interest in Fashion/Luxury Industry.
• Fluent in English and German.

Aufgaben

• Lead individual sales and achieve performance targets and KPIs.
• Engage in upselling, cross-selling and multiple selling across product categories.
• Strengthen customer relations and nurture a loyal FENDI customer base using CRM tools.
• Manage customer service quality with a professional, personalized touch.
• Operate the retail management system for stock transfers, payments, stock inquiries and client data input.
• Support inventory accuracy by receiving, displaying and storing merchandise per guidelines.

Kenntnisse

Client facing

Selling skills

Relationship skills

Organization/Professionalism

Self-confidence

Computer skills

Multitasking

Fashion/Luxury knowledge

Fluent in English and German

Tools

Retail management system

Jobbeschreibung

As a FENDI Ambassador, the Client Advisor is expected to provide an extraordinary and luxurious experience to the clients, through the promotion of FENDI history, craftmanship, quality of materials and creativity.

Missions

• Lead individual sales and achieve performance target and KPI
• Engage in upselling, cross selling and multiple selling for all product categories

Client Management

• Strengthen customer relations, and nurture loyal FENDI customer base also implementing appropriate CRM tools
• Manage customer service quality, to meet customer expectations by offering professional and individual human touch with the client

Store Operations

• Be able to correctly operate the retail management system for stock transfers, payments, stock inquires and customer database input

Store Management

• Support in maintain the inventory accuracy by properly receive display and store merchandise according to company guidelines

This position is offered on a fixed-term contract.

Subject to business needs and individual performance, the intention is to convert the role into a permanent position should a suitable opportunity arise.

Profile

• Previous experience in a client-facing role, ideally retail or hospitality is preferred
• Manages own image standards on a high level
• Strong selling and communication skills are necessary
• Excellent relationships skills
• Organization, professionalism, self-confidence
• Computer skills and Retail management system knowledge
• Goal oriented approach, multitasking
• Strong knowledge and/or interest for Fashion/Luxury Industry
• Fluent in English and German

LVMH is committed to non-discrimination and respect of each person's singularities. We recognize and recruit all types of talent