Client Advisor - Berlin

Fendi Italia Srl; Berlin; Hybrid; EUR 42.000 - 54.000; Vollzeit

Zusammenfassung

FENDI Ambassador – the Client Advisor is expected to provide an extraordinary and luxurious experience to clients, through the promotion of FENDI history, craftsmanship, quality of materials and creativity in Berlin.

Responsibilities include leading individual sales to achieve targets and KPIs, upselling across product categories, strengthening customer relations with CRM tools, and ensuring accurate store operations and inventory management.

Qualifikationen

• 5-7 years’ experience in Fashion/Luxury Sale.
• Bachelor’s Degree or equivalent is preferred.
• Maintains high image standards.
• Strong selling and communication skills.
• Excellent relationship-building abilities.
• Organized, professional, and confident.
• Computer skills and retail management system knowledge.
• Goal-oriented with multitasking ability.
• Strong knowledge or interest in Fashion/Luxury Industry.

Aufgaben

• Lead individual sales and achieve performance targets and KPIs.
• Engage in upselling, cross-selling and multiple selling for all product categories.
• Strengthen customer relations and nurture a loyal FENDI customer base with CRM tools.
• Manage customer service quality to meet expectations with professional, personal touch.
• Operate the retail management system for stock transfers, payments, stock inquiries and data entry.
• Support in maintaining inventory accuracy by receiving, displaying and storing merchandise.

Kenntnisse

Luxury sales

Customer service

Communication

CRM tools

Retail systems

Ausbildung

Bachelor’s Degree or equivalent

Tools

Retail POS

Jobbeschreibung

As a FENDI Ambassador the Client Advisor is expected to provide an extraordinary and luxurious experience to the clients, through the promotion of FENDI history, craftmanship, quality of materials and creativity.

Job responsibilities:

• Lead individual sales and achieve performance target and KPI
• Engage in upselling, cross selling and multiple selling for all product categories

Client Management

• Strengthen customer relations, and nurture loyal FENDI customer base also implementing appropriate CRM tools
• Manage customer service quality, to meet customer expectations by offering professional and individual human touch with the client

Store Operations

• Be able to correctly operate the retail management system for stock transfers, payments, stock inquires and customer database input

Store Management

• Support in maintain the inventory accuracy by properly receive display and store merchandise according to company guidelines

Profile:

• 5-7 years’ experience in Fashion/Luxury Sale
• Bachelor’s Degree or equivalent is preferred
• Manages own image standards on a high level
• Strong selling and communication skills are necessary
• Excellent relationships skills
• Organization, professionalism, self-confidence
• Computer skills and Retail management system knowledge
• Goal oriented approach, multitasking
• Strong knowledge and/or interest for Fashion/Luxury Industry