Civil Enforcement Supervisor

North Somerset Council; Deutschland; Hybrid; EUR 41.000 - 56.000; Vollzeit

Benefits dieser Stelle

Competitive salary

Flexible working arrangements

Local Government Pension

Professional development

Inclusive staff groups

Additional leave up to 10 days

Wellbeing team

Cycle to Work / EV schemes

Zusammenfassung

North Somerset Council is seeking a motivated Civil Enforcement Supervisor to lead a team of Civil Enforcement Officers and to oversee daily enforcement operations across the district. The role focuses on consistent parking regulation enforcement, PSPO compliance, and delivering a high standard of professional and customer-focused service.

You will plan enforcement activities, supervise officers, respond to escalated enquiries, and maintain robust records.

Qualifikationen

• Proven experience supervising or leading a team.
• Good knowledge of parking/traffic regulations and legislation.
• Excellent communication with staff and the public under pressure.
• Ability to prioritise, decide and adapt to changing needs.

Aufgaben

• Lead and support Civil Enforcement Officers and Senior Officers, ensuring policy compliance and performance.
• Plan and allocate daily enforcement activities across the district and monitor performance.
• Deliver training and development, providing coaching and feedback to maintain competency.
• Handle escalated complaints, disputes and enquiries with professionalism and fairness.
• Ensure activities comply with legislation, Traffic Regulation Orders and council procedures.
• Collect and preserve evidence for PSPO offences and Blue Badge investigations as needed.
• Undertake enforcement duties across car parks and on-street areas, including field work.
• Support reporting and management through accurate records and periodic reviews.

Kenntnisse

Team leadership

Communication skills

Time management

Decision making

Customer service

Ausbildung

Enforcement or supervisory qualification

Jobbeschreibung

We are seeking a motivated and experienced Civil Enforcement Supervisor to lead and support our team of Civil Enforcement Officers. This role is vital in ensuring the effective and consistent enforcement of parking regulations and Public Spaces Protection Orders (PSPOs). You will oversee day-to-day operations, provide leadership and guidance, and ensure that the team delivers a high standard of professional and customer-focused service. The postholder will have direct supervisory responsibility for Senior Civil Enforcement Officers and will provide overall operational supervision of the enforcement team during periods when the other Civil Enforcement Supervisor is absent. The role will work closely with the other Supervisor to ensure consistency, continuity and effective day-to-day management of the service. Your responsibilities will include planning, coordinating and monitoring daily enforcement activities to ensure the fair, consistent and effective application of regulations. You will act as a key point of contact for the team, providing guidance, support and leadership, while monitoring performance and identifying opportunities for improvement. In this role, you will also manage and respond to escalated interactions with members of the public, including complaints, disputes and enquiries. You will be expected to handle challenging situations professionally, confidently and fairly, with a focus on achieving appropriate resolutions. As a supervisor, you will ensure that all enforcement activities are carried out in accordance with relevant legislation, Traffic Regulation Orders, Council policies, procedures and health and safety requirements. You will review the work of the team to ensure accuracy and consistency, identify areas for improvement, and address any issues relating to compliance, conduct or performance.,

Key Responsibilities

• Team Leadership: Supervise and support Civil Enforcement Officers and Senior Civil Enforcement Officers, providing clear direction, guidance and feedback while ensuring compliance with Council policies, procedures and performance standards.
• Operational Oversight: Plan and allocate daily enforcement activities, ensuring appropriate coverage across the district. Monitor operational performance, respond to emerging issues and make decisions to address operational challenges.
• Training and Development: Training and Development: Deliver and support training for team members, provide regular feedback and coaching, and identify individual training and development needs to ensure officers remain competent and compliant with relevant legislation and procedures.
• Customer Service: Handle escalated complaints, disputes and enquiries from members of the public professionally and confidently, including situations involving challenging or confrontational behaviour.
• Compliance and Reporting: Ensure enforcement activities comply with legislation, Traffic Regulation Orders, Council policies and operational procedures. Maintain accurate records, review enforcement activity and produce reports to support service monitoring and management.
• Problem-Solving: Respond effectively to operational issues, incidents and disputes, providing appropriate support to officers and escalating matters to senior management or partner agencies where necessary.
• Enforcement: Undertake enforcement duties across Council car parks and on-street areas, checking vehicles for compliance with parking restrictions, Traffic Regulation Orders and relevant legislation. The postholder will remain operationally involved in enforcement activity alongside their supervisory responsibilities.
• Evidence: Collect and preserve evidence relating to PSPO offences and conduct Blue Badge misuse investigations in accordance with Council procedures and relevant legislation. This may include preparing evidence and supporting further enforcement or legal action where appropriate.

The post-holder must have a valid driving licence or be able to use suitable alternative methods of travel throughout the district.

Work Style

This role falls into the category of Mobile/Field Worker Workstyle Type which means you can expect to work in the following way:

• 0-1 day in the office.
• Includes field workers who primarily work remotely.
• Comes into the office for meetings or focused work. Virtual connections with the team are essential, with portable technology supporting work on the go.

We are looking for an individual who is passionate about Parking Enforcement and who possesses the following skills and experience:

Essential Criteria

• Proven experience of supervising or leading a team, ideally within parking enforcement, regulatory enforcement, security, compliance or a related operational environment. Experience of managing staff on a day-to-day basis, including allocating work, monitoring performance and providing support and guidance.
• Good knowledge of parking and traffic regulations and relevant legislation, with the ability to interpret and apply legislation, Traffic Regulation Orders and Council policies consistently.
• Excellent communication and interpersonal skills, with the ability to communicate confidently with staff, members of the public and other stakeholders, including when dealing with challenging or confrontational situations.
• Strong organisational and time management skills, with the ability to prioritise competing demands, make effective decisions and respond to changing operational requirements.
• Decision Making: Ability to make sound, proportionate and evidence-based decisions within Council policies, procedures and delegated authority.
• Team Management: Ability to motivate and support staff, provide constructive feedback and address performance or conduct issues appropriately.

Desirable Criteria

• Previous experience within civil parking enforcement, regulatory enforcement or a local authority environment.
• Experience of Blue Badge enforcement or investigations.
• Experience of enforcing or investigating PSPO offences.
• Relevant enforcement or supervisory qualification.
• Experience of working with Traffic Regulation Orders and associated legislation.

North Somerset Council is committed to providing high-quality services to our community. We are committed to creating a fair, green, and more inclusive environment for all our residents.

Benefits

• Competitive salary and benefits.
• Flexible working arrangements.
• Local Government Pension.
• Opportunities for professional development.
• Inclusive Staff groups including Carers, Disabled, LGBTQ+, REACH (Race, Ethnicity, and Cultural Heritage), and Young Staff Forums.
• Opportunity to purchase up to an additional 10 days annual leave each year.
• Dedicated in house Wellbeing Team.
• Salary sacrifice Cycle to Work and Electric Vehicle schemes.

Further details of our excellent rewards package can be found in our .