Chief Operating Officer (COO) (m/f/d)

Exolink GmbH; Essen; Vor Ort; EUR 120.000 - 180.000; Vollzeit

Zusammenfassung

Exolink GmbH is building the interoperability layer for the future energy ecosystem. We enable Charge Point Operators, Energy Management Systems, software providers, flexibility platforms, and infrastructure operators to work together through one open orchestration platform.

Our mission is to remove vendor lock-in, accelerate innovation, and give infrastructure owners full control over their assets, data, and services.

Aufgaben

• Build scalable operational processes
• Improve customer onboarding and delivery
• Establish company-wide KPIs and reporting
• Create structures that support international growth
• Ensure successful customer deployments
• Coordinate onboarding and implementation activities
• Manage operational priorities and escalations
• Drive customer satisfaction and retention
• Improve forecasting and business planning
• Increase visibility across revenue, delivery, and pipeline
• Support contract execution and commercial governance
• Help scale the Exolink marketplace ecosystem
• Recruit exceptional people
• Build a high-performance culture
• Create accountability and alignment
• Help shape the future leadership team
• Translate opportunities into execution
• Align engineering, product, and commercial teams
• Drive operational excellence across the company

Jobbeschreibung

Build a company, not just a career – turn a fast-growing business into a scalable organization.

This is not a traditional COO role. This is a company-building role. You will become the operational counterpart to the founder and CEO, taking responsibility for turning a fast-growing business into a scalable organization. While the CEO focuses on strategy, partnerships, fundraising, ecosystem development, and market expansion, you will ensure that Exolink executes, delivers, and scales. You will build structures, teams, processes, and operational excellence while helping define the future direction of the company.

What You Will Own

Scale the Business

• Build scalable operational processes


• Improve customer onboarding and delivery


• Establish company-wide KPIs and reporting


• Create structures that support international growth

Customer Success & Delivery

• Ensure successful customer deployments


• Coordinate onboarding and implementation activities


• Manage operational priorities and escalations


• Drive customer satisfaction and retention

Commercial Operations

• Improve forecasting and business planning


• Increase visibility across revenue, delivery, and pipeline


• Support contract execution and commercial governance


• Help scale the Exolink marketplace ecosystem


• Recruit exceptional people


• Build a high-performance culture


• Create accountability and alignment


• Help shape the future leadership team

Product & Execution

• Translate opportunities into execution


• Align engineering, product, and commercial teams


• Drive operational excellence across the company

Who You Are

• Entrepreneurial by nature


• Strong executor with a hands‑on mentality


• Comfortable operating in ambiguity


• Able to build structure from scratch


• Equally comfortable discussing strategy and solving operational problems


• Experience in SaaS, software platforms, marketplaces, energy, mobility, infrastructure, or related industries is highly beneficial


• Fluent in English

Most importantly:You enjoy building companies, not just managing them.

What Success Looks Like

Within your first 12–18 months:

• Exolink has significantly increased its operational scalability.


• Customer onboarding and delivery have become repeatable and predictable.


• Internal processes are measurable and transparent.


• Team performance and accountability have improved.


• Exolink is positioned for the next stage of international growth.

What We Offer

• A small, highly experienced team of just 10–12 people with maximum ownership, visibility and impact.


• Flat hierarchies, fast decisions and direct access to customers, partners and management.


• The opportunity to work with some of the most innovative companies in energy and e-mobility, from fast-growing startups to large international corporates.


• Significant freedom to shape products, processes and strategy rather than simply executing tasks.


• Real growth opportunities and a steep learning curve across technology, business development, partnerships and entrepreneurship.


• A unique chance to work at the intersection of energy, software and mobility – one of the most exciting and fastest-growing industries globally.


• An environment that gives you the experience, responsibility and mindset to eventually become an entrepreneur yourself.

Ready to Build?

Exolink is building the interoperability layer for the future energy ecosystem. We enable Charge Point Operators, Energy Management Systems, software providers, flexibility platforms, and infrastructure operators to work together through one open orchestration platform. Our mission is simple: remove vendor lock-in, accelerate innovation, and give infrastructure owners full control over their assets, data, and services. Today, Exolink operates across 11 European countries and orchestrates more than 35,000 connected charging points. We work with some of the most innovative players in energy and e-mobility - from fast-growing startups to major international corporations.

We are now looking for an entrepreneurial COO to help build the next chapter of Exolink.