Certinia Senior Product Manager

UKG; Dover (DE); In loco; EUR 91.000 - 131.000; Tempo pieno

Descrizione del lavoro

UKG is seeking a Product Manager for the Certinia implementation, owning the business vision and delivery priorities across end-to-end PSA modules.

You will translate requirements into backlog items, drive data migration and integrations, and partner with finance, operations, and end users to optimize the services lifecycle.

Competenze

• 2-3+ years configuring Salesforce-based enterprise platforms.
• 2-3+ years configuring Certinia PSA (Professional Services Automation).
• Experience supporting multi-system integrations in enterprise environments.
• Experience with PSA processes: project management, resource management, time entry, billing, data migration.

Mansioni

• Own the business roadmap for the Certinia platform and prioritize scope across all implementation workstreams.
• Define how the organization will use Project Management for planning, execution, tracking, financials, and issue management.
• Define and govern Project Templates for repeatable structures, tasks, milestones, etc.
• Own Resource Management: records, requests, staffing, capacity, and skills-based allocation.
• Define Skills Management requirements and certifications, ratings, and matching resources to demand.
• Own Time Management: time entry, approvals, rules, and time-to-billing controls.
• Own Expense Management: capture, approvals, reimbursement, and linking to billing.
• Own Billing Events and billing flow design, including invoicing readiness.
• Own Services CPQ/Estimates: templates, opportunity-based estimates, pricing assumptions, planning, conversion to projects.
• Translate business requirements into backlog items and release priorities.
• Lead fit-gap sessions and decide configurations or workarounds.

Conoscenze

Salesforce config

Certinia PSA

Multisystem integrations

PSA processes

Stakeholder management

Business analysis

Strumenti

Salesforce

Descrizione del lavoro

Why UKG:

At UKG, the work you do matters. The code you ship, the decisions you make, and the care you show a customer all add up to real impact. Today, tens of millions of workers start and end their days with our workforce operating platform. Helping people get paid, grow in their careers, and shape the future of their industries. That is what we do.

We never stop learning. We never stop challenging the norm. We push for better, and we celebrate the wins along the way. Here, you’ll get flexibility that’s real, benefits you can count on, and a team that succeeds together. Because at UKG, your work matters - and so do you.

About the Role:

The Certinia Product Manager owns the business vision, functional scope, and delivery priorities for the company’s Certinia implementation. This role is responsible for making sure the platform supports the end-to-end services lifecycle, from estimation and project setup, through resource planning, time entry, expenses, delivery tracking, billing, and reporting.

Key Duties & Responsibilities:

• Own the business roadmap for the Certinia platform and prioritize scope across all implementation workstreams.
• Define how the organization will use Project Management for project planning, execution, tracking, project financials, and issue management.
• Define and govern Project Templates so repeatable project structures, tasks, milestones, assignments, and resource requests can be reused consistently.
• Own Resource Management, including resource records, resource requests, staffing, capacity, demand, scheduling, availability, and skills-based allocation.
• Define Skills Management requirements, including skills taxonomy, skill profiles, certifications, ratings, and matching resources to project demand.
• Own Time Management, including time entry, approvals, submission rules, and time-to-billing controls.
• Own Expense Management, including expense capture, approval, reimbursement, and linkage of expenses to customer billing and project invoicing.
• Own Billing Events and billing flow design, including billable record identification, billing event generation, release to finance, and invoice readiness.
• Own Services CPQ / Services Estimator, including estimate templates, opportunity-based estimates, pricing assumptions, time, cost, and expense planning, and the conversion of approved estimates into projects.
• Translate business requirements into backlog items, solution decisions, and release priorities across all Certinia modules.
• Lead fit-gap sessions and decide what should be configured, changed, deferred, or handled outside Certinia.
• Partner with implementation consultants, solution architects, finance, operations, project managers, and end users during design and build.
• Own data migration scope, including source data cleansing, migration strategy, validation, reconciliation, and cutover readiness.
• Own integrations with the finance system and related upstream or downstream tools, especially where resource, time, expense, billing, and project data must flow across systems.
• Drive UAT planning, defect triage, business sign-off, cutover, and go-live readiness.
• Maintain post-go-live enhancement backlog, release roadmap, and continuous improvement plan.

Basic Qualifications:

• 2-3+ years of hands-on experience configuring Salesforce-based enterprise platforms.
• 2-3+ years of hands-on experience configuring and supporting Certinia PSA (Professional Services Automation).
• Experience supporting multi-system integrations within enterprise environments.
• Demonstrated experience supporting Professional Services Automation (PSA) processes, including project management, resource management, skills management, time entry, expense management, estimating, billing, and data migration workstreams.
• Experience collaborating with cross-functional teams to support implementation activities and business process improvements.
• Strong stakeholder management, business analysis, and prioritization skills.
• Demonstrated ability to balance business process requirements, user adoption, and implementation constraints.

Preferred Qualifications:

• Experience applying AI tools and automation to analyze business processes and data, improve requirements and backlog quality, accelerate documentation and testing, and identify opportunities to enhance workflows and user adoption.
• Experience supporting Professional Services Operations, project accounting, services billing, or Professional Services Automation (PSA) transformation initiatives.
• Experience with template-based implementation or rollout methodologies.
• Experience planning and executing User Acceptance Testing (UAT).
• Experience supporting post-launch optimization and continuous process improvement initiatives.
• Salesforce Certified Administrator certification preferred.

Company Overview

UKG is the Workforce Operating Platform that puts workforce understanding to work. With the world's largest collection of workforce insights, and people-first AI, our ability to reveal unseen ways to build trust, amplify productivity, and empower talent, is unmatched. It's this expertise that equips our customers with the intelligence to solve any challenge in any industry - because great organizations know their workforce is their competitive edge. Learn more at ukg.com.

Equal Opportunity Employer

UKG is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, disability, religion, sex, age, national origin, veteran status, genetic information, and other legally protected categories.

View The EEO Know Your Rights poster (https://www.eeoc.gov/sites/default/files/2022-10/EEOC_KnowYourRights_screen_reader_10_20.pdf)

UKG participates in E-Verify. View the E-Verify posters here (https://www.e-verify.gov/sites/default/files/everify/posters/EVerifyParticipationPoster.pdf) .

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Disability Accommodation in the Application and Interview Process

For individuals with disabilities that need additional assistance at any point in the application and interview process, please email [e-mail] .

The pay range for this position is $102,300 to $147,050. The actual base pay offered may vary depending on skills, experience, job-related knowledge and work location. In addition to base pay, employees may be eligible to participate in a performance-based bonus plan and to receive restricted stock unit awards as part of total compensation. Learn more about UKG's benefits and rewards at https://www.ukg.com/about-us/careers/benefits

It is the policy of Ultimate Software to promote and assure equal employment opportunity for all current and prospective Peeps without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status entitled to protection under federal, state, or local anti-discrimination laws. This policy governs all matters related to recruitment, advertising, and initial selection of employment. It shall also apply to all other aspects of employment, including, but not limited to, compensation, promotion, demotion, transfer, lay-offs, terminations, leave of absence, and training opportunities.