Care Expert - Customer Training (m/f/d)

voize; Berlin; Hybrid; EUR 55,000 - 85,000; Full time

Benefits offered by this job

Stock options

30 vacation days

Transport Ticket (Germany)

Urban Sports Club

Company off-sites

Blinkist/Audible access

Job summary

voize sucht einen Care Expert, der als vertrauenswürdiger Pflegeexperte für voize's wichtigste Kundengruppen fungiert. Gemeinsam mit dem Customer Success Manager stellen Sie sicher, dass voize Arbeitsabläufe verändert und nicht nur implementiert wird, indem Sie auf Augenhöhe mit QM-Leitungen und Pflegedienstleitungen sprechen.

Sie arbeiten eng mit CS, Product und dem Pflegeteam zusammen, um Adoption zu fördern und konkrete Empfehlungen zu Voize-Einstellungen und Pflegeabläufen abzuleiten.

Qualifications

• Erfahrung als Pflegedienstleitung oder vergleichbare Führungsposition.
• Kenntnisse zu QM-Prozessen, Pflegedokumentation und EHR-Systemen (idealerweise Vivendi/Snap).
• Sehr gute Deutschkenntnisse in Wort und Schrift.

Responsibilities

• Unterstützung von 6–10 strategischen Care Group Accounts als Care Expert, Seite an Seite mit dem Customer Success Manager.
• Vor dem Go-Live QM-Prozesse, Dokumentationsroutinen und EHR-Setup prüfen (z. B. Vivendi).
• Mit QM-Leitungen und Pflegedienstleitungen über Prozessdesign, Dokumentationsstruktur und Change Management sprechen – in deren Sprache.
• Nach Go-Live Adoptionen mit der Führungsebene bewerten und konkrete Empfehlungen zu Voize-Einstellungen und Pflegeworkflows geben.
• Erkenntnisse aus allen Accounts an das Produktteam zurückmelden und klar zuordnen, ob es Prozess-, Systemsetup- oder Produktbedarf ist.

Skills

Pflegedienstleitung

Change Management

Prozessdesign

EHR-Systeme

Deutsch fließend

Tools

Vivendi/Snap

Job description

Why voize? Because we're more than just a job!

At voize, we believe the greatest gift to frontline workers is time - time to care, connect, and be present. Today, that time is lost to busywork and complex systems that pull them away from what matters most: people.

Our vision is to change that by building AI companions that seamlessly take over digital workflows. We don't replace humans with technology - we amplify their impact.

Our mission is backed with a $50M Series A funding led by Balderton Capital, with support from HV Capital, Y Combinator and other leading VCs. Today, 2,000+ facilities trust voize, and over 200,000 users rely on our AI companion to ease their daily workload.

As a dynamic team, we combine first-in-class technology with meaningful social impact. And now, we're looking for you to join us on this mission!

Your Mission

As a Care Expert, you are the trusted care advisor for voize's most important care group customers. Together with their Customer Success Manager, you make sure voize really changes how care teams work - not just that it goes live. You speak with QM-Leitungen and Pflegedienstleitungen as a peer, because you have done their job. Your success shows in adoption and in the time teams get back.

Your Daily Business

• Support 6-10 strategic care group accounts as their care expert, side by side with their Customer Success Manager

• Look at QM processes, documentation routines and the EHR setup (e.g. Vivendi) before go-live, so mismatches surface early instead of during rollout

• Talk with QM-Leitungen and Pflegedienstleitungen as a peer about process design, how documentation is structured, and change management - in their language, not ours

• Review adoption with customer leadership after go-live and share clear, practical recommendations on voize settings and on care workflows

• Bring what you see across accounts back to our Product team, and name clearly what is a process topic, an EHR setup topic, or a real product need

Your Skillset

• You have worked as Pflegedienstleitung, QM-Beauftragte/r or in a similar senior care quality or operations role - at the level of the people you will advise

• You know QM processes, care documentation standards and EHR systems (ideally Vivendi/Snap) in stationärer Altenpflege

• You speak fluent German and can meet a careful Pflegedienstleitung, a cautious Geschäftsführung and a busy IT admin on the same day, each in their own way

• You think in a structured way and can tell whether something is a process topic, a system setup topic, or a change management topic - and what helps in each case

• You enjoy close collaboration: with CSMs, with Product, and on building the Care Expert playbook together

Growing together - what you can expect at voize

• We are a fast-growing startup, that means you will tackle new topics, grow quickly, and make a real impact, giving healthcare professionals more time for real patient care

• We foster an open, collaborative culture with regular team events, whether you work from our Berlin office or remotely from Germany

• Become a co-creator of our success with stock options

• Generous perks: 30 vacation days plus your birthday off, Germany Transport Ticket, Urban Sports Club, regular company off-sites, and access to learning platforms such as Blinkist and Audible

• You decide when you work best; that means flexible working hours and a good hybrid set-up.