Care Expert - Customer Training (m/f/d)

voize; Göttingen; Hybrid; EUR 42.000 - 62.000; Vollzeit

Benefits dieser Stelle

Stock options

30 vacation days + birthday off

Germany Transport Ticket

Urban Sports Club

Learning platforms (Blinkist, Audible)

Regular company off-sites

Zusammenfassung

voize seeks a Care Expert to advise care groups and partner with Customer Success Managers. You will align with QMs and Pflegeleitung, ensuring voize changes how care teams work and is adopted effectively. Your background will include care quality or operations leadership and strong knowledge of EHR systems.

You will bridge between care executives, IT admins, and product teams, shaping care workflows and documentation standards while contributing to a scalable playbook.

Qualifikationen

• Experience as a senior care operations leader (e.g., Pflegeleitung or QM role).
• Solid knowledge of care documentation standards and EHR systems.
• Fluent German with ability to communicate with care executives and IT staff.
• Structured thinker able to distinguish process topics from system setups.

Aufgaben

• Support 6-10 strategic care group accounts alongside the Customer Success Manager.
• Assess QM processes, documentation routines, and EHR configuration before go-live.
• Discuss process design and change management with care leadership in their language.
• Review adoption post go-live and provide actionable voize setting recommendations.
• Escalate insights to Product as clear topics for improvement.

Kenntnisse

Care leadership

Quality management

Structured thinking

Cross-functional collaboration

German language fluency

Ausbildung

Senior care operations experience

Tools

Vivendi

Snap EHR

Jobbeschreibung

Why voize? Because we’re more than just a job!

At voize, we believe the greatest gift to frontline workers is time - time to care, connect, and be present. Today, that time is lost to busywork and complex systems that pull them away from what matters most: people. Our vision is to change that by building AI companions that seamlessly take over digital workflows. We don't replace humans with technology - we amplify their impact. Our mission is backed with a $50M Series A funding led by Balderton Capital, with support from HV Capital, Y Combinator and other leading VCs. Today, 2,000+ facilities trust voize, and over 200,000 users rely on our AI companion to ease their daily workload. As a dynamic team, we combine first-in-class technology with meaningful social impact. And now, we’re looking for you to join us on this mission!

Your Mission

As a Care Expert, you are the trusted care advisor for voize's most important care group customers. Together with their Customer Success Manager, you make sure voize really changes how care teams work - not just that it goes live. You speak with QM-Leitungen and Pflegedienstleitungen as a peer, because you have done their job. Your success shows in adoption and in the time teams get back.

Your Daily Business

• Support 6-10 strategic care group accounts as their care expert, side by side with their Customer Success Manager
• Look at QM processes, documentation routines and the EHR setup (e.g. Vivendi) before go-live, so mismatches surface early instead of during rollout
• Talk with QM-Leitungen and Pflegedienstleitungen as a peer about process design, how documentation is structured, and change management - in their language, not ours
• Review adoption with customer leadership after go-live and share clear, practical recommendations on voize settings and on care workflows
• Bring what you see across accounts back to our Product team, and name clearly what is a process topic, an EHR setup topic, or a real product need

Your Skillset

• You have worked as Pflegedienstleitung, QM-Beauftragte/r or in a similar senior care quality or operations role - at the level of the people you will advise
• You know QM processes, care documentation standards and EHR systems (ideally Vivendi/Snap) in stationärer Altenpflege
• You speak fluent German and can meet a careful Pflegedienstleitung, a cautious Geschäftsführung and a busy IT admin on the same day, each in their own way
• You think in a structured way and can tell whether something is a process topic, a system setup topic, or a change management topic - and what helps in each case
• You enjoy close collaboration: with CSMs, with Product, and on building the Care Expert playbook together

Growing together - what you can expect at voize

• We are a fast-growing startup, that means you will tackle new topics, grow quickly, and make a real impact, giving healthcare professionals more time for real patient care
• We foster an open, collaborative culture with regular team events, whether you work from our Berlin office or remotely from Germany
• Become a co-creator of our success with stock options
• Generous perks: 30 vacation days plus your birthday off, Germany Transport Ticket, Urban Sports Club, regular company off-sites, and access to learning platforms such as Blinkist and Audible
• You decide when you work best; that means flexible working hours and a good hybrid set-up.