Care Expert - Customer Training (m/f/d)

voize-l; Berlin; Hybrid; EUR 65,000 - 95,000; Full time

Benefits offered by this job

Stock options

30 vacation days+

Germany Transport Ticket

Urban Sports Club

Learning platforms (Blinkist, Audible)

Job summary

voize is expanding its Care Expert team to support strategic care group accounts. You will work closely with Customer Success Managers to ensure successful adoption, optimize QI processes, and align EHR configurations with care workflows.

You will engage with QM-Leitungen and Pflegedienstleitungen, translating clinical needs into actionable product improvements while driving change management and user adoption.

Qualifications

• Experience as Pflegedienstleitung or QM-Beauftragte/r in senior care quality or operations.
• Knowledge of QM processes, care documentation standards, and EHR systems (Vivendi/Snap).
• Fluent German; ability to converse with care leaders, management and IT staff.

Responsibilities

• Support 6-10 strategic care group accounts as their care expert with the Customer Success Manager.
• Assess QM processes, documentation routines and EHR setup before go-live to surface issues early.
• Discuss process design, documentation structure, and change management with QM-Leitungen and Pflegedienstleitungen.
• Review adoption with leadership after go-live and provide practical voize setting recommendations.
• Communicate across accounts to Product to identify process, system setup, or product needs.

Skills

Pflegedienstleitung

QM-Beauftragte/r

EHR knowledge

Tools

Vivendi

Snap

Job description

OverviewApplication

Why voize? Because we're more than just a job!

At voize, we believe the greatest gift to frontline workers is time - time to care, connect, and be present. Today, that time is lost to busywork and complex systems that pull them away from what matters most: people.

Our vision is to change that by building AI companions that seamlessly take over digital workflows. We don't replace humans with technology - we amplify their impact.

Our mission is backed with a $50M Series A funding led by Balderton Capital, with support from HV Capital, Y Combinator and other leading VCs. Today, 2,000+ facilities trust voize, and over 200,000 users rely on our AI companion to ease their daily workload.

As a dynamic team, we combine first-in-class technology with meaningful social impact.

Your Mission

As a Care Expert, you are the trusted care advisor for voize's most important care group customers. Together with their Customer Success Manager, you make sure voize really changes how care teams work - not just that it goes live. You speak with QM-Leitungen and Pflegedienstleitungen as a peer, because you have done their job. Your success shows in adoption and in the time teams get back.

Your Daily Business

• Support 6-10 strategic care group accounts as their care expert, side by side with their Customer Success Manager
• Look at QM processes, documentation routines and the EHR setup (e.g. Vivendi) before go-live, so mismatches surface early instead of during rollout
• Talk with QM-Leitungen and Pflegedienstleitungen as a peer about process design, how documentation is structured, and change management - in their language, not ours
• Review adoption with customer leadership after go-live and share clear, practical recommendations on voize settings and on care workflows
• Bring what you see across accounts back to our Product team, and name clearly what is a process topic, an EHR setup topic, or a real product need

Your Skillset

• You have worked as Pflegedienstleitung, QM-Beauftragte/r or in a similar senior care quality or operations role - at the level of the people you will advise
• You know QM processes, care documentation standards and EHR systems (ideally Vivendi/Snap) in stationärer Altenpflege
• You speak fluent German and can meet a careful Pflegedienstleitung, a cautious Geschäftsführung and a busy IT admin on the same day, each in their own way
• You think in a structured way and can tell whether something is a process topic, a system setup topic, or a change management topic - and what helps in each case
• You enjoy close collaboration: with CSMs, with Product, and on building the Care Expert playbook together

Growing together - what you can expect at voize

• We are a fast-growing startup, that means you will tackle new topics, grow quickly, and make a real impact, giving healthcare professionals more time for real patient care
• We foster an open, collaborative culture with regular team events, whether you work from our Berlin office or remotely from Germany
• Become a co-creator of our success with stock options
• Generous perks: 30 vacation days plus your birthday off, Germany Transport Ticket, Urban Sports Club, regular company off-sites, and access to learning platforms such as Blinkist and Audible
• You decide when you work best; that means flexible working hours and a good hybrid set-up.