CAHPS & HOS Program Lead

Jobtailor; Deutschland; Remote; EUR 90.000 - 120.000; Vollzeit

Zusammenfassung

Jobtailor is seeking a senior CAHPS/HOS Program Manager to translate leadership direction into enterprise strategy and roadmaps. You will act as a subject-matter expert, turning regulatory results and consumer insights into measurable improvement plans, and guiding cross-functional workstreams to successful outcomes.

You will mentor teams, influence executives, and govern vendor performance, while ensuring alignment with NCQA accreditation requirements and quality programs across the

Qualifikationen

• Five (5) years experience with CAHPS/HOS or quality/regulatory programs.
• Five (5) years in project or program management leading cross-functional initiatives.
• Healthcare industry experience required (health plan or provider).
• Experience with enterprise program governance and vendor governance.
• Proven change leadership and stakeholder alignment capabilities.

Aufgaben

• Translate leadership direction into CAHPS/HOS program strategy and roadmaps.
• Serve as subject-matter expert for CAHPS/HOS requirements and methodologies.
• Convert surveys and data into measurable improvement plans and investments.
• Provide program guidance and mentorship to teams and leads.
• Lead cross-functional workstreams with clear scope, risks, and outcomes.
• Present analyses and recommendations to executives and governance bodies.
• Drive accountability for actions, milestones, and performance outcomes.
• Support vendor governance, data quality, and service expectations.
• Ensure documentation supports NCQA accreditation and regulatory needs.
• Represent the team in program meetings and drive action on priorities.

Kenntnisse

CAHPS/HOS knowledge

Program Management

Process Improvement

Vendor Governance

Data Analysis

Regulatory Requirements

Quality Accreditation

Survey Methodologies

Strategic Planning

Change Management

Leadership

Communication

Relationship Building

Decision Making

Problem Solving

AI-Enabled Tools

PMP (Certification)

Ausbildung

Bachelor's in health care, patient experience, program management or related field

Equivalent years of relevant work experience

Tools

MS Project

Visio

SharePoint

Microsoft Office Suite

AI-Enabled Tools

Jobbeschreibung

• Translate leadership direction into enterprise CAHPS and HOS program strategy, multiyear roadmaps, priorities, performance targets, and an integrated portfolio of improvement initiatives


• Serve as subject-matter expert for CAHPS and HOS requirements, methodologies, performance drivers, survey administration, data structures, and industry practices


• Translate regulatory requirements, survey results, consumer insights, and operational performance into enterprise strategies, investment recommendations, and measurable improvement plans


• Provide program-level guidance, mentorship, and subject-matter leadership to team members and cross-functional workstream leads


• Lead complex, interdependent workstreams across business and technical functions, ensuring alignment of scope, documentation, dependencies, risks, and outcomes


• Support development and presentation of program analysis and recommendations to executive sponsors, senior leaders, and governance bodies


• Influence business owners and workstream leads to secure commitments and accountability for actions, milestones, and performance outcomes


• Support operational vendor governance, including performance governance, contract deliverables, data quality, escalations, issue resolution, and service expectations


• Ensure program documentation, controls, and evidence support Quality, NCQA accreditation, audit, and other applicable regulatory requirements


• Recommend program priorities and corrective actions when objectives are not being met; implement approved actions and monitor outcomes


• Represent the team in program meetings


• Perform other job-related duties as requested

Requirements

• Bachelor's in health care, patient experience, program management or a related field required


• Equivalent years of relevant work experience may be accepted in lieu of required education


• Five (5) years experience working directly with CAHPS, HOS, Stars, or other quality/regulatory programs required


• Five (5) years experience in project or program management, leading complex, cross-functional initiatives required


• Experience in the healthcare industry (e.g., health plan, provider group) required


• Experience with enterprise program governance, vendor governance, strategic planning and roadmap development required


• Demonstrated experience with process improvement methodologies and driving initiatives with measurable outcomes required


• Demonstrated experience with Stars, Quality, and/or NCQA accreditation preferred


• Demonstrated experience in a team lead or mentorship capacity preferred


• Deep knowledge of CAHPS and HOS survey requirements, methodologies, and the drivers of performance


• Strong program management skillset, including the ability to manage scope, schedule, and resources


• Proven ability to interact effectively with all levels of the organization, provide change leadership and gain consensus


• Exceptional written and verbal communication and relationship-building skills


• Knowledge of change management principles and guiding stakeholders through transformation


• Process-driven, adaptable, and agile mindset with a commitment to continuous learning


• Proven ability with Microsoft Office suite, including MS Project, Visio, and SharePoint


• Excellent decision making/problem solving skills


• Excellent critical listening and thinking skills


• Familiarity with AI-enabled tools and emerging technologies


• Bilingual is a plus


• Project Management Professional (PMP) or related certification preferred


• General office environment; may be required to sit or stand for extended periods of time


• Travel is not typically required

Core Competencies

Demonstrates expertise in CAHPS and HOS program strategy, regulatory requirements, and performance improvement methodologies. Proven ability to lead complex, cross-functional initiatives while ensuring alignment with organizational goals and stakeholder engagement.

Highest-signal resume keywords

• CAHPS Program Management


• HOS Program Management


• Project Management


• Process Improvement Methodologies


• Vendor Governance

ATS Optimization Keywords

Hard Skills

• Program Management


• Regulatory Requirements


• Performance Improvement


• Data Analysis


• Quality Accreditation


• Survey Methodologies


• Strategic Planning


• Change Management


• Performance Drivers


• Documentation Control

Soft Skills

• Leadership


• Communication


• Relationship Building


• Decision Making


• Problem Solving

Certifications & Qualifications

• Project Management Professional (PMP)

Industry Keywords

• Healthcare Industry


• Patient Experience


• Quality Programs


• NCQA Accreditation


• Cross-Functional Initiatives

Tools & Technologies

• Microsoft Office Suite


• MS Project


• Visio


• SharePoint


• AI-Enabled Tools