Business Analyst

Softengi Middle East; Aug; Hybrid; EUR 55,000 - 86,000; Full time

Benefits offered by this job

Remote or Office-based work options

Medical Insurance

Legal support

Paid leave

Job summary

Softengi Middle East is seeking a strong, proactive IT Business Analyst to join the core team driving long-term scaling in eGov and public sector transformations. You will participate in Pre-sales, Discovery, and solution design, and hand off requirements to development teams with clear acceptance criteria.

You will model processes with BPMN 2.0, articulate functional and non-functional requirements, and leverage AI-assisted tooling to accelerate documentation and validation.

Qualifications

• 3+ years of hands-on experience as an IT Business Analyst on complex Enterprise or Web projects.
• Professional certification in BA will be a big plus (IIBA/PMI-PBA/BCS).
• Advanced knowledge of BPMN 2.0 process modeling and familiarity with UML.
• Hybrid Delivery experience bridging fixed-scope and Agile delivery.
• Understanding of API architecture (REST/JSON) and basic DB concepts.

Responsibilities

• Elicit and analyze client business processes.
• Construct BPMN 2.0 models (AS-IS/TO-BE).
• Identify logical deadlocks, constraints and edge cases.
• Articulate and formalize clear functional and non-functional requirements.
• Decompose requirements into User Stories with Acceptance Criteria (EARS/BDD).
• Leverage AI tools to accelerate requirements generation and validation.
• Participate in Pre-sale activities and Discovery phases.
• Maintain requirements traceability and conduct impact analysis.
• Manage product backlogs and resolve conflicts with stakeholders.

Skills

Business Analysis

Requirements Engineering

Process Modeling

BPMN 2.0

UML

AI-assisted tooling

Pre-sales

Stakeholder Management

Change Management

Communication

Education

System Analysis degree

Information Systems & Technologies degree

Computer Science degree

Business Informatics degree

Economics degree

Tools

Kiro

Prompt Engineering

Claude/ChatGPT

Job description

Description Of The Project & Team

We are looking for a strong, proactive, and autonomous Business Analyst to join our core team as part of our strategic capability expansion and overall growth. This is a core team position aimed at driving long-term scaling, rather than a single-project assignment. Our team designs and delivers large-scale digital solutions in eGov (e-Governance) and public sector transformations. The scope covers the full project lifecycle: from active participation in Pre-sales and Discovery phases to solution design, requirement handoff to development teams, and release support.

Team & Culture

Our cross-functional team consists of PMs, Solution Architects, Developers, and QA engineers. We value adaptability, openness to modern technologies (including AI-assisted requirements engineering), and a high level of personal accountability. We are seeking a specialist with a strong "hands-on" mindset - someone with a solid professional foundation who enjoys working with requirements directly, takes ownership of decisions and risks under uncertainty.

Responsibilities

Analysis & Process Modeling

• Elicit and analyze client business processes.
• Construct process models in BPMN 2.0 (AS-IS / TO-BE).
• Identify logical deadlocks, constraints, and edge cases.

Requirements Engineering

• Articulate and formalize clear, measurable functional and non-functional requirements (NFRs).
• Decompose requirements into User Stories with Acceptance Criteria (using modern syntaxes such as EARS, BDD, or standard specifications).

AI-Assisted Optimization

• Leverage modern AI tools and copilots (e.g., Kiro, LLM prompt engineering) to accelerate requirements generation, documentation, and validation.

Pre-sales & Discovery Participation

• Actively participate in Pre-sale activities and Discovery phases (RFP/RFI analysis, high-level scope estimation, client workshops, and solution vision drafting).

Requirements Life Cycle & Change Management

• Maintain requirement traceability throughout the project lifecycle.
• Conduct Impact Analysis for incoming change requests.
• Manage product backlogs.

Communication & Stakeholder Management

• Facilitate Discovery sessions and interviews.
• Resolve requirement conflicts.
• Bridge the gap between business stakeholders and technical delivery teams.

Experience

Required Qualifications:

• 3+ years of hands-on experience as an IT Business Analyst on complex Enterprise or Web projects.

Professional Certification

• Professional Business Analysis certification (IIBA: ECBA / CCBA / CBAP, PMI-PBA, or BCS Diploma in Business Analysis) will be a very big plus.

Technical & Analytical Skills

• Advanced knowledge of BPMN 2.0 process modeling and familiarity with object-oriented modeling (UML).
• Hybrid Delivery Experience: Proven ability to bridge the gap between fixed-scope contractual specifications (e.g., regulatory requirements, formal Statement of Work) and iterative Agile delivery (Scrum/Kanban, User Stories, Acceptance Criteria).
• Understanding of API architecture (REST/JSON), data mapping, and basic database design concepts.

Mindset & Soft Skills

• High Level of Ownership: self-driven, self-motivated, autonomous, with a strong readiness to make decisions, take initiative, and manage risks.
• High Learning Agility: Ability to quickly master new domains, technologies, business frameworks, and analytical approaches.
• Excellent communication, facilitation, and conflict-resolution skills.
• A team-oriented mindset.

Languages & Mobility

• English proficiency at Upper-Intermediate (B2+) to Advanced (C1) level (confident in conducting technical and business discussions).
• Readiness for potential short-term international business trips.

Desired Qualifications

Education & Background

• University degree in System Analysis (124), Information Systems & Technologies (126), Computer Science (122), Business Informatics, or Economics.
• Graduation from top technical universities (e.g., KPI/IPSA, NaUKMA, UCU, Lviv Polytechnic, KNEU, or similar benchmark institutions) is considered a strong plus.

Note: Candidates with non-IT or economic educational backgrounds (e.g., background in business consulting with a successful transition into IT Business Analysis and relevant experience) are equally welcome to apply.

Domain Expertise

• Practical background in eGov (e-Governance), public sector projects, or large-scale digital transformations.

Pre-sales Experience

• Experience in preparing materials for the Pre-sale stage (RFP/RFI processing, high-level scope estimation, proposal preparation).

Advanced AI & Syntax Tooling

• Hands-on experience with AI tools for BA automation (e.g., Kiro, Claude/ChatGPT prompt engineering) and formal requirement syntax formats such as EARS (Easy Approach to Requirements Syntax).

What We Offer

• Opportunities for professional growth and career development.
• Remote or office-based work options.
• Stable, long-term employment.
• Comprehensive medical insurance.
• Legal support services.
• Paid annual leave and sick leave.