Bookings Assistant

Allscreens Nationwide Ltd; Deutschland; Vor Ort; EUR 29.000 - 36.000; Vollzeit

Zusammenfassung

A bookings assistant role is available at Allscreens Nationwide Ltd. You will manage booking schedules, maintain records, and deliver strong customer service in a role that blends admin duties with IT literacy.

The position involves liaising with clients and engineers to arrange appointments and ensure timely responses, with work from home flexibility but requirement to attend meetings near Hull or Exeter as needed.

Qualifikationen

• Candidates should be highly organised and detail oriented.

Aufgaben

• Positively contribute to client relationships.

Kenntnisse

Organisational skills

Administrative skills

Communication skills

Attention to detail

IT literacy

Tools

Excel

CRM/Email tools

Jobbeschreibung

We are seeking a highly organised and detail-oriented Bookings Assistant to join our team. working Monday to Friday 9am - 5pm. The successful candidate will be responsible for managing booking schedules, maintaining accurate records, and providing exceptional customer service. This role requires strong administrative skills, proficiency in various software programmes, and excellent communication abilities. The position offers an opportunity to work within a dynamic environment where organisational skills and IT literacy are highly valued.

Responsibilities

• Positively contribute to client relationships
• Liaising with clients and engineers via phone, email and other forms of messaging when booking engineer appointments
• Reporting any potential problems/issues to the relevant team member
• Assisting with processing of email inboxes, ensuring responses are sent in a timely manner
• Updating excel track sheets with notes and other required information
• Attending JR Team meetings when required, either in person or via Teams
• Updating of client portals with progress of works as required
• Assisting with other administrative tasks as and when required
• Carrying out duties to a quality and standard set out in the Quality Management and Customer Care policy in addition to the Staff Handbook issued at induction

Work from home but will need to be near Hull or Exeter for meetings