Booking & Reservations Agent (f/m/d)

Coconat space; Brandenburg; On-site; EUR 17,000 - 25,000; Part time

Job summary

Coconat – Brandenburg is seeking a reliable Booking & Reservations Agent to manage guest communications and booking processes. You’ll be the main contact for bookings, ensuring a smooth, professional and welcoming experience from inquiry to arrival.

The role is on-site with flexible hours, 25 hours per week, start ASAP. Familiarity with MEWS or similar systems is a plus, and you’ll help keep our booking information organized and up to date.

Qualifications

• An organized and detail-oriented way of working.
• Comfortable working with digital tools and booking systems.
• Reliable and responsive – consistency is particularly important in this role.
• A friendly and service-minded attitude.
• Ability to work independently on-site with flexible scheduling.

Responsibilities

• Manage incoming booking requests via email, phone and booking platforms
• Handle reservations in our booking system (e.g. MEWS)
• Respond to inquiries within agreed timeframes, typically within one business day
• Prepare arrival lists and guest information
• Support invoicing and payment tracking
• Maintain booking overviews and occupancy planning
• Continuously improve and streamline our booking processes

Skills

Organized

Detail-oriented

Digital tools

Booking systems

Reliable

Responsive

Service-minded

Independent on-site

Tools

MEWS

Job description

COCONAT stands for community and concentrated work in nature (community and concentrated work in nature).

We are an impact-driven company: creating positive social impact is fundamentally more important to us than maximizing profits. We support rural development through our innovative tourism model, combining workation, coworking and coliving.

Coconat creates an open and diverse community where everyone can pursue their individual and collective visions, whatever their field. Our goal is to create an inclusive and inspiring environment for everyone.

Most of our team members live in the region, often just a few houses away. Many come from Brandenburg, while others come from different parts of Germany or countries as far away as Thailand. Everyone brings their own talents and perspectives to make this extraordinary project possible.

Our team is looking for someone to join us as soon as possible:

BOOKING & RESERVATIONS (f/m/d)

Location: Coconat – Brandenburg (with flexible working hours)
Start: As soon as possible
Working hours: 25 hours/week

About the Role

We’re looking for a reliable and friendly Booking & Reservations Agent to take care of guest communication and booking processes at Coconat.

This role is key to ensuring a smooth, professional and welcoming experience for our guests – from their first inquiry to their arrival.

You’ll be the main point of contact for bookings and will help keep our systems organized and up to date.

Your Responsibilities

• Manage incoming booking requests via email, phone and booking platforms
• Handle reservations in our booking system (e.g. MEWS)
• Respond to inquiries within agreed timeframes, typically within one business day
• Prepare arrival lists and guest information
• Support invoicing and payment tracking
• Maintain booking overviews and occupancy planning
• Continuously improve and streamline our booking processes

What We’re Looking For

• An organized and detail-oriented way of working
• Comfortable working with digital tools and booking systems
• Reliable and responsive – consistency is particularly important in this role
• A friendly and service-minded attitude
• Ability to work independently on-site with flexible scheduling

Nice to Have

• Experience in hospitality, coworking or tourism
• Familiarity with MEWS or similar booking systems
• Experience handling group bookings or retreats

What We Offer

• Flexible working hours, with some structure to ensure reliable responsiveness
• A unique work environment within a creative and international community
• The opportunity to actively shape and improve our booking processes
• Being part of a mission-driven project focused on rural development, coworking and workation
• All team members receive a Coconauten Club membership and can use our workspaces, including the coworking spaces, Cocolab and our podcast/video suites
• Discounted employee rates for Coconat services
• Discounted rates for wellness offers, including sauna and massage, as well as free use of the Remise and natural pool
• Friends and family rates for accommodation and food

Important

This role requires regular on-site presence at Coconat, but working hours can be arranged flexibly throughout the week. The key is reliability and timely responses to guest inquiries.

We are a diverse team with many different backgrounds – very few of us originally come from the hotel industry. If you see yourself in the profile described above, we would love to hear from you!