Bochum Customer Success Advisor (m/f/d)

Gbtec Ag; Bochum; Vor Ort; EUR 45.000 - 65.000; Vollzeit

Benefits dieser Stelle

Flexible working hours

Hybrid work model

Direct insurance

Capital-forming benefits

Bicycle leasing

Gym access

Zusammenfassung

GBTEC AG in Bochum seeks a Customer Success Advisor (m/f/d) to help clients derive sustainable value from the BIC Platform. You will be the contact for technical queries relating to process management, governance and best practices, and will support our customers in the ongoing development of their BPM initiatives.

In doing so, you will understand our customers’ requirements, identify opportunities for optimisation and, in collaboration with other specialist departments, develop sustainable

Qualifikationen

• A degree in Business Administration, Business Informatics, Process Management or a comparable qualification.
• Professional experience in Customer Success Management, Consulting, Process Management or a comparable customer-focused role.
• A sound understanding of business processes, process management methods and digital transformation projects.
• A strong customer and service focus, as well as a passion for long-term collaboration with customers.
• Strong analytical and conceptual thinking skills; ability to explain complex technical concepts clearly.

Aufgaben

• Building and maintaining long-term customer relationships with a focus on customer satisfaction.
• Providing technical support to our customers throughout the entire BIC Platform usage cycle.
• Conducting regular Customer Success Reviews to ensure sustainable usage and value creation.
• Supporting our customers in increasing adoption, acceptance and successful use of the platform.
• Identifying opportunities for optimisation and expansion, and developing appropriate recommendations for continued use of our solutions.
• Planning, implementing and following up on enablement measures and consultancy sessions.
• Coordinating and involving internal experts in relation to specialist, technical or organisational issues.
• Systematically recording customer requirements and passing on feedback to product management, sales and other internal departments.

Kenntnisse

Customer Success

Process Management

Digital Transformation

German

English

Ausbildung

Business Administration

Business Informatics

Process Management

Jobbeschreibung

Supercharge your business operations with the most intuitive AI-powered BPM software.

Reduce IT costs and accelerate your IT transformation with our intelligent EAM solution.

Redefine the way you work with record-breaking workflow automation.

Explore our comprehensive GRC platform tailored to meet your needs.

Unlock crucial insights from hidden process data and swiftly eliminate weak points.

Your access to knowledge, trends, and best practices.

Insights for today, strategies for tomorrow – through our webinars and events.

Expert knowledge for your digital transformation.

Knowledge that moves you forward - for processes that inspire.

Inspiring articles, case studies, and best practices.

See how our customers drive real results with us.

Discover the details and functionality of our products.

Uncover the story behind GBTEC and meet the leadership team.

Join our team and seize your career opportunities at GBTEC.

As a Customer Success Advisor (m/f/d), you will support our clients in deriving sustainable added value from their use of the BIC Platform. You will be the point of contact for technical queries relating to process management, governance and best practices, and will support our customers in the ongoing development of their BPM initiatives. In doing so, you will understand our customers’ requirements, identify opportunities for optimisation and, in collaboration with other specialist departments, develop sustainable solutions to ensure the successful use of our platform.

• Building and maintaining long-term customer relationships with a focus on customer satisfaction
• Providing technical support to our customers throughout the entire BIC Platform usage cycle
• Conducting regular Customer Success Reviews to ensure sustainable usage and value creation
• Supporting our customers in increasing adoption, acceptance and successful use of the platform
• Identifying opportunities for optimisation and expansion, and developing appropriate recommendations for the continued use of our solutions
• Planning, implementing and following up on enablement measures and consultancy sessions
• Coordinating and involving internal experts in relation to specialist, technical or organisational issues
• Systematically recording customer requirements and passing on feedback to product management, sales and other internal departments

Your profile

• A degree in Business Administration, Business Informatics, Process Management or a comparable qualification
• Professional experience in Customer Success Management, Consulting, Process Management or a comparable customer-focused role
• A sound understanding of business processes, process management methods and digital transformation projects
• A strong customer and service focus, as well as a passion for long-term collaboration with customers
• Strong analytical and conceptual thinking skillsAbility to explain complex technical concepts clearly and to engage confidently with a range of stakeholders
• An independent, structured and solution-oriented approach to work
• Very good command of German and English

Why us?

• Challenging roles in a key position within the BPM Services division
• Support for personal development through, for example, internal or external training and mentoring
• Attractive employee benefits such as direct insurance and capital-forming benefits
• Bicycle leasing options and access to the Corporate Benefits platform
• Flexible working hours, flat hierarchies and a hybrid working model
• A highly motivated working environment and teamwork characterised by extensive knowledge sharing
• A modern, high-performance working environment and equipment
• Free drinks and coffee, and our own attractive office buildings with a gym and football pitch
• Regular staff training sessions in our in-house gym