Beauty Expert Skin Care (m/f/x) Berlin Alex in Full Time

Sephora USA; Berlin; On-site; EUR 28,000 - 36,000; Full time

Job summary

Sephora USA, Inc in Berlin seeks a Beauty Expert Skin Care (m/f/x) to advise customers across Make Up, Skin Care, Hair Care and Fragrance on the shop floor.

You will embody the Sephora Attitude, build relationships at eye level, share trends and know-how, and contribute to a welcoming guest experience every day.

Qualifications

• Excellent communication with customers and strong interpersonal skills.
• Team spirit and a positive, empowering attitude on the shop floor.
• Able to convey trends and beauty knowledge to customers.

Responsibilities

• Active support and advice for customers in Make Up, Skin Care, Hair Care and Fragrance on the sales floor.
• Live the Sephora Attitude: Welcoming, Knowing, Closing.
• Sell products through in-depth product knowledge and build relationships at eye level.
• Pass on knowledge about products, trends and beauty news.

Skills

Excellent communication

Team spirit

Friendly manner

Organized

Reliable

Education

Completed training in respective departments (min 6 months)

3+ years of retail experience

Job description

Beauty Expert Skin Care (m/f/x) Berlin Alex in Full Time

At Sephora, beauty is about feeling seen, valued, and empowered, individually and collectively. It is connecting deeply with others, celebrating diversity and inclusivity, unlocking your potential and making a difference every day. Together, we belong to something beautiful.

Since its inception in 1969 in Limoges, France, and as part of the LVMH Group since 1997, Sephora has been disrupting the prestige beauty retail industry. Today, Sephora continues to break with convention to drive its mission: champion a world of inspiration and inclusion where everyone can celebrate their beauty.

With 56,000 employees in 35 countries, including [5000 in France / 15 000 in Europe and Middle East] / [851 in DENS Hub (Germany, Switzerland, Denmark & Sweden), we connect customers and beauty brands within the world’s most passionate beauty community. With a curation of nearly 500 brands, and our own label, Sephora Collection, we offer the most unique and diverse range of products: fragrances, makeup, hair care, skincare... and much more.

You will excel and enjoy this position if you are ready to actively handle the following missions:

• Active support and advice for our customers in their departments (Make Up, Skin Care, Hair Care, Fragrance) and beauty trends on the sales floor
• Living the Sephora Attitude (Welcoming, Knowing, Closing)
• Selling products through in-depth product knowledge and establishing customer relationships at eye level
• Passing on knowledge about products, trends and beauty news

Services

• Continuous further development of your own expertise
• Sharing your own expertise with the team
• Short and insightful services in all departments
• Implementation of beauty classes
• Responsibility for the Beauty Hub
• Development of team looks to support brands, trends and animations

Operations

• Ensuring product presentation in accordance with visual merchandising specifications
• Assortment and merchandise maintenance
• Ensuring that the sales floor is fully stocked and preparing products for sale
• Cleaning the furniture and products on the sales floor
• Warehousing & stocking of goods in the warehouse and on the sales floor
• Support with the conversion/construction of merchandising updates
• Carrying out inventories
• Operating cash register
• Additional tasks related to the daily business

KPIs

• Conversion Rate
• Items per basket
• Average basket
• Number of services

Personal Skills

• Communicative, reliable, organized
• Team spirit
• Open, motivating and friendly manner

Experience & Technical Skills

• Completed training in the respective departments (training period: at least 6 months)
• At least 3 years of professional experience in the respective department
• Excellent communication skills with customers
• Mature experience in retail, consulting and dealing with customers
• Good knowledge and trends
• Fluent in English or native language of the country
• Acts people oriented
• Shows creativity and drives innovation
• Strives for excellence

Here, you will find:

• Community, in which authenticity is embraced, and the strength of our differences fuels our collective spirit
• Culture of empowerment, learning & growth, that offers you the tools, space and opportunity to learn, innovate and lead
• Work that brings fulfillment. From delighting clients every day, to inspiring our industry at large, every action makes a difference

At Sephora, we celebrate diversity and are committed to creating and fostering an inclusive environment for everyone.