Customer Operations Specialist (German Speaking)

Manometric; Köln; Vor Ort; EUR 31.248 - 44.640; Vollzeit

Benefits dieser Stelle

Flexibility to work between 24 and 40 hours

Modern workplace

Room for personal development

Zusammenfassung

Manometric in Cologne is looking for a proactive front and back office coordinator to enhance client experiences in healthcare. You will manage appointments, oversee administrative tasks, and support team collaboration with colleagues in the Netherlands.

The role demands strong planning and coordination skills, client contact experience, and proficiency in both German and English. This position offers a modern workplace and flexible hours, with a salary between €2800 and €4000 monthly based on 40 hours.

Qualifikationen

• Experience in a Sanitätshaus environment is preferred.
• Ability to keep control in a dynamic setting is crucial.
• Strong initiative and leadership skills are essential.

Aufgaben

• Manage front office client interactions and appointment scheduling.
• Handle administrative tasks like processing claims for health insurers.
• Build and guide the office team to ensure smooth operations.

Kenntnisse

Client contact experience

Administrative work

Planning and coordination

Fluent in German

Fluent in English

Jobbeschreibung

At Manometric, everything revolves around that one magical moment: when a patient feels that their orthosis fits perfectly to their body and their life. 3D scanning, digital design and production within ten days are all part of our technology. But the true impact? That is the smile of someone who can move freely again.

And you make that moment possible.

Make meaningful change in healthcare

Every client experiences their first Manometric moment with you at the front office. With a warm welcome, clear communication, and an eye for detail, you ensure that everything runs smoothly – from the first phone call to the last follow-up. You manage the planning of appointments, keep control when schedules shift, and support clients who need immediate assistance. At the back office, you handle administrative tasks such as processing claims with German health insurers. You play a key role in building and guiding the office team in Cologne, ensuring collaboration runs smoothly both locally and with our colleagues in the Netherlands. You will quickly learn our processes, see opportunities for improvement, and turn ideas into action and be an integral part of becoming the fastest growing Sanitätshaus of Germany.

Who we are looking for

We are looking for a proactive front and back office coordinator for our new location in Cologne. To be successful in this role, we believe the following qualities are important:

• You always have an eye for the needs of our clients and know how to positively surprise them.
• You have experience with client contact and administrative work, preferably in a Sanitätshaus environment.
• You are strong in planning and coordination and can keep control in a dynamic setting.
• You take initiative and responsibility and enjoy building a team.
• You speak and write fluent German and English.

What we offer

We believe that the opportunity to transform the client experience in healthcare is already exciting in itself. But of course, we offer more:

• Work that makes a real impact on healthcare and the lives of thousands of people in Europe.
• A key role in the fastest growing orthopaedic company in Europe.
• Close collaboration with more than 70 enthusiastic colleagues in the Netherlands and Germany.
• A culture of freedom and responsibility within a flat organization.
• Room for personal development and career growth.
• A modern workplace in our new practice in Cologne.
• Flexibility to work between 24 and 40 hours per week.
• A salary between €2800 and €4000 per month (based on 40 hours).

The next step

Are you ready to help us transform healthcare? We have already supported more than 50,000 clients, but this is only the beginning. Apply now and help us build the future.