B2B Customer Support Manager (f/m/d)

PiNCAMP; Berlin; Hybrid; EUR 60.000 - 90.000; Vollzeit

Benefits dieser Stelle

Flexible working hours

Hybrid working

30 vacation days

Wellness subsidies

Ergonomic workstation

Regular company events

Employee discounts

Zusammenfassung

PiNCAMP is seeking a B2B Customer Support Manager (f/m/d) to serve as the primary contact for campsite partners across Europe, delivering an exceptional support experience and guiding partners to a seamless journey.

You will handle inquiries via email, phone and digital channels, identify and resolve operational issues, onboard new partners after contract signature, and document communications in our CRM while collaborating with Sales, Product Data, Connectivity and Finance.

Qualifikationen

• Significant track record in B2B customer support.
• Professional proficiency in German and English (C1/B2).
• Clear, confident communication with external partners and internal teams.
• Experience with CRM systems; Salesforce experience a plus.
• Interest in camping, travel, or digital platforms.

Aufgaben

• Act as first point of contact for campsite partners across Europe.
• Identify and resolve operational issues; coordinate with internal teams.
• Support onboarding of new partners after contract signature.
• Document partner communications in CRM.

Kenntnisse

B2B support experience

German & English proficiency

CRM systems

Salesforce

Communication skills

Digital affinity

Camping/travel interest

Tools

Salesforce

Jobbeschreibung

As our B2B Customer Support Manager (f/m/d), you will serve as the primary point of contact for our campsite partners, delivering an exceptional support experience. In this role, you will guarantee a seamless partner journey by managing inquiries and efficiently coordinating internal processes. You will guide our partners to ensure that operational questions are resolved quickly and reliably. To tackle all operational challenges, you will work in close collaboration with cross-functional teams, including Sales, Product Data, Connectivity, and Finance.

Why we are looking for you

As our B2B Customer Support Manager (f/m/d), you will serve as the primary point of contact for our campsite partners, delivering an exceptional support experience. In this role, you will guarantee a seamless partner journey by managing inquiries and efficiently coordinating internal processes. You will guide our partners to ensure that operational questions are resolved quickly and reliably. To tackle all operational challenges, you will work in close collaboration with cross-functional teams, including Sales, Product Data, Connectivity, and Finance.

What you can expect

• Partner Support: You act as the first point of contact for campsite partners across Europe and manage their inquiries via email, phone and digital channels.
• Solution Management: You identify and resolve operational issues and coordinate with internal teams when further support is needed.
• Partner Onboarding: You actively support new partners after contract signature and guide them through the onboarding process until they are live on our platform.
• CRM Documentation: You document partner communication, open topics and relevant updates in our CRM system.

What you should bring

• Professional Experience: You bring a significant track record in B2B customer support or the like.
• Language Skills: A full professional proficiency in German and English (C1/B2) is mandatory for this role , both written and spoken. Dutch and/or French would be a plus.
• Communication Skills: You communicate clearly and confidently with external partners and internal teams.
• Digital Affinity: You are comfortable working with digital tools, CRM systems and backend platforms. Experience with Salesforce is a plus.
• Industry Affinity: Ideally, you have an interest in camping, travel or digital platforms.

What we offer

• Flexible working hours, home office, working from abroad, hybrid working
• 30 vacation days
• A camper for your short trip or vacation
• Best hardware of your choice, modern tools
• Health promotion, e.g. through subsidies for Urban Sports Club or ergonomic workstations, free fruit, vegetables and muesli
• Regular company parties and events
• Various employee discounts, e.g. Travel Industry Card
• An appreciative work culture and atmosphere in an international team
• A good mix of agile start-up and grown professional structures

  About us

  PiNCAMP is the camping startup of ADAC, ANWB and TCS - in Germany, the Netherlands and Switzerland, as well as throughout Europe. An international team of more than 80 digital experts digitises the camping industry by combining the experience and reputation of our shareholders with the speed of an agile start-up. Our goal is to be Europe's leading camping platform. For our further growth we are looking for passionate hands-on people who want to grow with us and are eager to build an excellent product for campers and campsites alike.