B2B Customer Support Manager (f/m/d)

Adac Pincamp; Deutschland; Hybrid; EUR 60.000 - 90.000; Vollzeit

Benefits dieser Stelle

Flexible hours

Home office

Hybrid work

30 vacation days

Employee discounts

Health promotion

Company events

Zusammenfassung

ADAC PiNCAMP is seeking a B2B Customer Support Manager to be the primary contact for campsite partners across Europe, ensuring a smooth, high-quality support experience from first inquiry to live on our platform.

You will collaborate with Sales, Product Data, Connectivity and Finance to resolve operational questions, onboard new partners, and document all partner communications in our CRM system. Strong German and English proficiency is essential.

Qualifikationen

• Significant track record in B2B customer support.
• Proficient in German and English at a professional level (C1/B2).
• Excellent communication with external partners and internal teams.
• Experience with digital tools, CRM systems and back-end platforms.
• Interest in camping, travel or digital platforms is a plus.

Aufgaben

• Be the first point of contact for campsite partners across Europe.
• Identify and resolve operational issues and coordinate with internal teams.
• Support onboarding of new partners until they are live on the platform.
• Document partner communications and updates in our CRM.

Kenntnisse

B2B customer support

German proficiency

English proficiency

Communication skills

Digital affinity

Tools

Salesforce

CRM systems

Jobbeschreibung

Why we are looking for you

As our B2B Customer Support Manager (f/m/d), you will serve as the primary point of contact for our campsite partners, delivering an exceptional support experience. In this role, you will guarantee a seamless partner journey by managing inquiries and efficiently coordinating internal processes. You will guide our partners to ensure that operational questions are resolved quickly and reliably. To tackle all operational challenges, you will work in close collaboration with cross-functional teams, including Sales, Product Data, Connectivity, and Finance.

What you can expect

• Partner Support: You act as the first point of contact for campsite partners across Europe and manage their inquiries via email, phone and digital channels.
• Solution Management: You identify and resolve operational issues and coordinate with internal teams when further support is needed.
• Partner Onboarding: You actively support new partners after contract signature and guide them through the onboarding process until they are live on our platform.
• CRM Documentation: You document partner communication, open topics and relevant updates in our CRM system.

What you should bring

• Professional Experience: You bring a significanttrack record in B2B customer support or the like.
• Language Skills: A full professional proficiency in German and English (C1/B2) is mandatory for this role , both written and spoken. Dutch and/or French would be a plus.
• Communication Skills: You communicate clearly and confidently with external partners and internal teams.
• Digital Affinity: You are comfortable working with digital tools, CRM systems and backend platforms. Experience with Salesforce is a plus.
• Industry Affinity: Ideally, you have an interest in camping, travel or digital platforms.

What we offer

• Flexible working hours, home office, working from abroad, hybrid working
• 30 vacation days
• A camper for your short trip or vacation
• Best hardware of your choice, modern tools
• Health promotion, e.g. through subsidies for Urban Sports Club or ergonomic workstations, free fruit, vegetables and muesli
• Regular company parties and events
• Various employee discounts, e.g. Travel Industry Card
• An appreciative work culture and atmosphere in an international team
• A good mix of agile start-up and grown professional structures
• Regular feedback as well as internal and external training, e.g. at our PiNCAMP Academy
• A steep learning curve with a lot of responsibility from day one, flat hierarchies, quick decisions, room for creative ideas and new impulses
• Modern office in the heart of Berlin with excellent public transport connections and a rooftop terrace for fresh air and sun-bathing