B2B Customer Support Manager (f/m/d)

ADAC Camping GmbH; Berlin; Vor Ort; EUR 45.000 - 60.000; Vollzeit

Benefits dieser Stelle

Flexible working hours

30 vacation days

Health promotion initiatives

Employee discounts

Modern office in Berlin

Zusammenfassung

A leading camping service provider in Berlin is seeking a Partner Success Manager B2B to ensure excellent support for its campsite partners across Europe. The role involves managing inquiries, onboarding new clients, and optimizing booking processes. Candidates should have a strong background in B2B support, familiarity with CRM systems like Salesforce, and be fluent in German and English. The position offers flexible working hours, 30 vacation days, and modern tools in a supportive work environment.

Qualifikationen

• Proven track record in B2B support or partner success roles.
• Experience in call center or high-volume support environments.
• Proficient in communicating across internal teams.

Aufgaben

• Act as the primary ambassador for campsite partners.
• Collaborate with internal teams for onboarding new clients.
• Monitor and improve booking availability across listings.
• Represent campsite partners' feedback to internal stakeholders.

Kenntnisse

B2B support experience

Familiarity with CRM systems

Coordination skills

Proactive problem-solving

Empathy in service

Fluency in German and English

Tools

Salesforce

Jobbeschreibung

Why we are looking for you

As our Partner Success Manager B2B (m/f/d), you will be responsible for providing world‑class support to our campsite partners across Europe and play a key role in the seamless integration of new B2B clients into our platform and internal systems. Through your operational excellence, you will significantly contribute to optimizing our conversion rates and ensuring a premier partner experience.

What you can expect

• First Point of Contact: You will act as the primary ambassador for our campsite partners across Europe, managing their inquiries end‑to‑end across email, phone, and digital channels with a solution‑oriented mindset.
• Seamless Onboarding: In close collaboration with internal teams such as Product Data, Connectivity, and Finance, you will create and manage new campsite listings. You’ll ensure a smooth onboarding journey and drive fast, reliable activation processes within our backend.
• Partner Support: As a dedicated guide for our new partners, you will actively support them during the onboarding phase, ensuring a seamless transition into live operations.
• Data & Content Excellence: You will maintain high‑quality campsite data and content in close cooperation with the Product Data team, ensuring our platform remains accurate and appealing.
• Optimization of Bookability: You will monitor and continuously improve booking availability across all listings to maximize both conversion rates and partner satisfaction.
• Proactive Problem Solving: You will identify and resolve technical or operational issues affecting bookability, coordinating with internal teams to ensure stable and high‑performing booking operations.
• Voice of the Partner: As a vital link to our internal stakeholders, you will represent the voice of our campsite partners. By documenting feedback and analysing recurring challenges, you will directly contribute to the continuous improvement of our internal processes.

What you should bring

• You bring a proven track record in B2B support, partner success, or a similar operational field. You are familiar with call centre structures or dynamic, high‑volume support environments.
• Prior experience with connectivity systems (e.g., PMS or Channel Managers) and CRM software (ideally Salesforce) is a distinct advantage.
• You possess excellent coordination skills and the ability to communicate confidently and effectively across various internal teams.
• A proactive, problem‑solving mindset is second nature to you, always keeping the specific needs and success of our partners at the forefront.
• You stand out for your high level of empathy and a deep‑stated commitment to service excellence.
• A full professional proficiency in German and English (C1/B2) is mandatory for this role, as you will be handling complex inquiries in both languages on a daily basis. Proficiency in Dutch and/or French is a definite plus, though not a requirement.

What we offer

• Flexible working hours, home office, working from abroad, hybrid working
• 30 vacation days
• A camper for your short trip or vacation
• Best hardware of your choice, modern tools
• Health promotion, e.g. through subsidies for Urban Sports Club or ergonomic workstations, free fruit, vegetables and muesli
• Regular company parties and events
• Various employee discounts, e.g. Travel Industry Card
• An appreciative work culture and atmosphere in an international team
• A good mix of agile start‑up and grown professional structures
• Regular feedback as well as internal and external training, e.g. at our PiNCAMP Academy
• A steep learning curve with a lot of responsibility from day one, flat hierarchies, quick decisions, room for creative ideas and new impulses
• Modern office in the heart of Berlin with excellent public transport connections and a rooftop terrace for fresh air and sun‑bathing