Associate Installer Support Engineer (German Speaking) - (m/w/d) - Fixed Term Contract

Arbeitsagentur; Berlin; Vor Ort; EUR 42.000 - 68.000; Vollzeit

Zusammenfassung

Tesla Installer Support Engineering Technicians provide real-time diagnostics and solutions for trained on-site technicians during installation and maintenance of Tesla’s residential energy products. This role requires English and German fluency and a strong technical background.

We expect you to become a subject matter expert with Tesla energy products, able to remotely access equipment and troubleshoot using Linux, SSH, and related tools.

Qualifikationen

• Bachelor's degree in a technical or engineering field or 2+ years as technician.
• Fluency in English and German required.
• Ability to diagnose and troubleshoot remotely with minimal direction.
• Strong written and verbal communication skills.
• Experience with electrical power systems preferred.

Aufgaben

• Provide on-site or remote technical support for residential energy products.
• Follow case handling and document interactions in detail.
• Learn Tesla energy products and become SME.
• Read and interpret single-line diagrams for PV/storage.
• Troubleshoot metering and communications issues.
• Collaborate with engineering to identify gaps.

Kenntnisse

Fluent English

German language

Technical troubleshooting

Electrical theory

Ausbildung

Bachelor's degree in engineering

Tools

Linux

SSH

Jobbeschreibung

What to Expect

Please submit your CV in English in order to be considered for the role.This role is available in Manchester, Amsterdam, and Berlin.This is a 12-month fixed-term contract with the possibility of extension.The Installer Support team serves as an escalation point for our network of channel partners who distribute, install and service residential Tesla energy products. We strive to empower our channel partners to provide the best end-customer experience possible, and we are an end point for determining next steps and solutions for many situations.Installer Support Engineering Technicians offer real-time diagnostics and solutions for trained on-site technicians during installation and maintenance of Tesla’s residential solar, storage and home charging energy products. Strong candidates for this role will already have knowledge in the residential energy industry. Applicants should expect to become a subject matter expert (SME) with Tesla’s energy products with the ability to remotely access and troubleshoot equipment.This is an exciting, fast-paced and rewarding role, and a fantastic opportunity to dig deep into our innovative products while collaborating with some of the most talented people in the world!

What You’ll Do

• Provide top-tier support for live on-site or off-site technical issues regarding residential energy products via phone, chat, email or other channels
• Follow best practices in case handling, follow-up, and documenting interactions and work performed with great detail
• Become highly knowledgeable in the technical operation and complexities of Tesla’s energy products
• Understand and troubleshoot proprietary power electronics systems and their supporting components
• Read and understand single-line diagrams as they pertain to PV and storage systems as well as load and meter component placement
• Review operational logs in proprietary and non-proprietary applications
• Identify trending issues, collect information and report findings to leadership and engineering teams
• Identify process and knowledge gaps and submit feedback that leads to better training and resources
• Become a subject matter expert (SME) in residential Tesla energy products.
• Utilise software including Linux environments, SSH, and more for advanced troubleshooting

What You’ll Bring

• Bachelor's degree in a technical or engineering field, or a minimum of 2+ years’ experience in a technician role
• Fluency in English and German is required for this role
• Ability to independently make decisions and solve problems with limited direction
• Outstanding written and verbal interpersonal communication skills
• Experience and understanding of customer service, technical support and engineering environments
• Ability to document interactions and steps clearly, accurately and with detail.
• Ability to prioritize workflows effectively according to multiple criteria
• Understanding of electrical theory and experience with emphasis on AC/DC power systems or other electronic systems, devices and components
• Experience troubleshooting metering and communications issues involving many variables
• Understanding of commercial electrical metering, energy flow, power factor, and phase rotation
• Electrical engineering knowledge and/or experience is a plus

Tesla is an Equal Opportunity / Aff… Tesla is also committed to working with and providing reasonable accommodations to individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the interview process.

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