Associate Director - Sales Force Effectiveness (m/w/d)

IQVIA; Dortmund; On-site; EUR 90,000 - 130,000; Full time

Job summary

IQVIA Health System Services (HSS) Germany seeks an Associate Director, Sales Force Effectiveness to drive sales excellence and data-driven decision making across the commercial organization. You will partner with Sales Leadership to align processes, systems and analytics, own KPIs, forecasting and pipeline management, and lead a team of Sales Operations and Business Support professionals.

The role emphasizes tender governance, standards improvement, CRM and BI analytics, and collaboration

Qualifications

• Degree in Business Administration, Economics, Business Informatics, or a related field.
• Several years of experience in Sales Operations, Sales Excellence, Commercial Effectiveness, Business Development, or tender management.
• Consulting background is a valuable asset.
• Strong analytical, commercial and problem-solving capabilities with stakeholder management.
• Experience with CRM systems, business intelligence tools, and performance analytics.
• Proven leadership, structured delivery mindset and end-to-end process management.

Responsibilities

• Take end-to-end accountability for tender management and proposals, govern timelines and coordinate cross-functional input.
• Drive sales force effectiveness through KPIs, dashboards, forecasting and actionable insights.
• Own and improve sales standards, reporting quality and pipeline management in Salesforce.
• Support annual sales planning, territory optimization, market analysis and commercial initiatives.
• Lead Sales Operations and Business Support professionals, fostering accountability and continuous improvement.

Skills

Sales Operations

Sales Excellence

Commercial Effectiveness

Tender management

Stakeholder management

Leadership

Data analysis

Education

Business Administration / Economics / Business Informatics

Tools

Salesforce

Power BI

Tableau

Job description

As part of the IQVIA Group, with its global presence and affiliated subsidiaries, we share a common goal: to improve healthcare. IQVIA Health System Services (HSS) was founded in 1990 and is one of the leading technology providers and service providers in the German healthcare market. Our core areas of focus include authorization and billing management, software development and deployment, as well as digitization and archiving services for health insurance companies.

Shape Sales Excellence and Commercial Performance

As Associate Director, Sales Force Effectiveness, you will drive sales excellence, operational efficiency and data-driven decision-making across the commercial organization. Acting as a strategic partner to Sales Leadership, you will align processes, systems, analytics and resources to strengthen performance and support sustainable growth.

Your Responsibilities

• Take end-to-end accountability for tender management and public or private requests for proposal: assess opportunities, establish governance and timelines, coordinate cross-functional contributions, contribute hands-on to tender content, prepare decision papers and approval recommendations, ensure compliant and timely submission, and maintain rigorous deadline and follow-up control.
• Drive sales force effectiveness through clear KPIs, performance dashboards, robust forecasting, and actionable management insights.
• Own and continuously improve sales standards and processes, reporting quality and operational planning, including maintaining an accurate and up-to-date sales pipeline in Salesforce and supporting contract management activities.
• Support annual sales planning, target setting, territory optimization, market analysis, and commercial transformation initiatives.
• Lead and develop Sales Operations and Business Support professionals while fostering accountability, collaboration, and continuous improvement.

Your Profile

• Degree in Business Administration, Economics, Business Informatics, or a related field.
• Several years of experience in Sales Operations, Sales Excellence, Commercial Effectiveness, Business Development, or tender management.
• A consulting background, ideally gained in a leading management consultancy, would be considered a valuable asset for this role.
• Strong analytical, commercial, and problem-solving capabilities, combined with confident stakeholder management.
• Experience with CRM systems, business intelligence tools, and performance analytics.
• Proven leadership skills, a structured delivery mindset and the ability to manage complex, deadline-driven processes end to end.

We value diversity and therefore welcome all applications - regardless of gender, nationality, ethnic and social background, religion or beliefs, disability, age, or sexual identity.

IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries.

We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide.

Learn more at https://jobs.iqvia.com

IQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud.

All information and credentials submitted in your application must be truthful and complete.

Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance with applicable law.

We appreciate your honesty and professionalism.

IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries.

We create connections that accelerate the development and commercialization of innovative medical treatments.

Everything we do is part of a journey to improve patient outcomes and population health worldwide.

To get there, we seek out diverse talent with curious minds and a relentless commitment to innovation and impact.

No matter your role, everyone at IQVIA contributes to our shared goal of helping customers improve the lives of patients everywhere.

Thank you for your interest in growing your career with us.