Associate Account Manager II

11320 Expedia.com GmbH; München; Vor Ort; EUR 54.000 - 75.000; Vollzeit

Benefits dieser Stelle

Medical coverage

Dental coverage

Vision coverage

Paid time off

Employee Assistance Program

Wellness and travel reimbursement

Travel discounts

IATAN membership

Zusammenfassung

Expedia Group is seeking a role focused on coaching and supporting customers to be more successful on the company’s platform. The position emphasizes building relationships, uncovering business needs, and recommending Expedia solutions to grow customer value.

Responsibilities include account development, opportunity creation, and understanding customer industries, with ongoing training in product offerings and contract terms.

Qualifikationen

• Bachelor's or equivalent experience.
• Fluent in German.
• Proficiency in English.
• Growing knowledge of sales techniques.
• Some account management experience preferred.

Aufgaben

• Begins developing relationships with customer or their account team.
• Assists in creating opportunities to build customer account.
• Develops understanding of customer’s business issues.
• Recommends products, services, and insights to meet needs.
• Completes basic account plans outlining tactics to acquire or maintain business.
• Learn the contract negotiation process and standard terms.
• Gather data and insights to address business needs.

Kenntnisse

Fluent German

English proficiency

Sales techniques

Account management

Customer communication

Ausbildung

Bachelor’s degree

Jobbeschreibung

At Expedia Group, we help travelers explore the world, one journey at a time. As a global travel company powered by passionate people, trusted partnerships, and leading technology, we connect travelers, partners, and advertisers through our consumer brands, B2B network, and travel advertising business. Here, you'll do meaningful work that helps millions of people discover, book, and experience travel with more ease, confidence, and joy. Our five Behaviors-Traveler First, Think Big, Operate with Excellence, Ownership Mindset, and Succeed Together-help foster a supportive environment where people can grow their careers and have the flexibility, benefits, and support to do their best work. Join us and build for travelers everywhere.

Role Summary

Coaches and supports customers* to be more successful on the company's platform, increasing value through comprehensive commercial conversations and interactions. Experience 0-2 years Education Bachelor's or equivalent experience Functional/ Technical Skills Fluent in German Proficiency in English Proficient communicator Growing knowledge of sales techniques Some account management experience preferred

Role Expectations

• Begins developing relationships with customer* or their account team, including key buyers/decision makers.
• Assists in creating opportunities (e.g., progress meetings, fact‑finding/exploratory meetings) to build customer* account.
• Develops understanding of customer’s* business issues through appropriate organization channels.
• Recommends products, services, and insights that will meet customer* needs.
• Completes basic account plans that outline tactics to acquire and/or maintain business.
• Acquires a basic understanding of how the department operates and fits into the larger organization.
• Develops awareness of the policies, practices, trends, and information (including competitor information) that impact the organization and its customers*.
• Develops a basic understanding of the financial impact of decisions/solutions on the organization and its customers*.
• Guides accounts to valuable insights and presents insights that can benefit account and organization.
• Gathers data/information on potential ideas and solutions to address a business need.
• May document components of a business case for change at the direction of more senior colleagues.
• Develops a working knowledge of the company’s standard contract terms and conditions by reading product literature, contracts, and asking questions of peers.
• Learns when to partner with legal resources to modify or adjust standard contract terms.
• Learns the contract negotiation process and how to complete contractual arrangements.
• Exchanges simple information in straightforward situations to gain the support of others.
• Proactively seeks help from a manager when needed to address areas of difference and ensure agreements among all parties.
• Assists in conducting straightforward cost, benefit, and risk analyses of possible solutions and the implications not reaching an agreement.
• Identifies the key stakeholders in decision making for the account.
• Develops understanding of standard offerings and major areas of expertise.
• Builds a working knowledge of products, technologies, offerings, etc., within scope of responsibility.
• Develops a broad understanding of competitors’ standard products and services.
• Understands the value and application of products, technologies, and offerings to accounts and organization.
• Understands the importance of developing rapport and maintaining ongoing business relationships with colleagues and external customers*.
• Learns about customer’s* key leaders/decision makers from internal customer relationship management system.
• Develops basic understanding of customer’s* industry and competitive market and/or uses company's tools to access market-specific information and insight.
• Attends meetings with customers* to understand needs and expectations.
• Learns the metrics to assess the performance of products, services, and solutions against customer* needs/expectations.
• Develops key value proposition statements, case studies, or uses proof points to demonstrate the value of the company’s products, services, and solutions.

Pay range and potential

The total cash range (inclusive of base salary and variable incentive target) for this position in Munich is €53,500.00 to €75,000.00. Employees in this role have the potential to increase their pay up to €85,500.00, based on ongoing, demonstrated, and sustained performance in the role. Incentive plan performance above target will also earn more than the incentive target compensation amount. The total cash range (inclusive of base salary and variable incentive target) for this position in Innsbruck is €56,000.00 to €78,500.00. Employees in this role have the potential to increase their pay up to €89,500.00, based on ongoing, demonstrated, and sustained performance in the role. Incentive plan performance above target will also earn more than the incentive target compensation amount. Starting pay for this role will vary based on multiple factors, including location, available budget, and an individual’s knowledge, skills, and experience. Pay ranges may be modified in the future.

Benefits and perks

• Medical coverage
• Dental coverage
• Vision coverage
• Paid time off
• Employee Assistance Program
• Wellness and travel reimbursement
• Travel discounts
• International Airlines Travel Agent Network (IATAN) membership

Learn more about life at Expedia Group at https://careers.expediagroup.com/life. You can find the benefits for this location and any collective agreement that may apply here.

Accommodation requests

Expedia Group is committed to providing an inclusive and accessible recruiting experience. If you need an accommodation or adjustment due to a disability during the application or recruiting process, please submit a request at https://expedia.service-now.com/askeg?id=job_accommodation.

About Expedia Group

Expedia Group includes three flagship consumer brands - Expedia, Hotels.com, and Vrbo - along with a leading B2B travel business and travel advertising offerings. Across our brands and business, we help travelers explore the world with confidence and ease. Important notice Employment opportunities and job offers at Expedia Group will always come from Expedia Group’s Talent Acquisition and hiring teams. Never share sensitive personal information unless you are confident of the recipient. Expedia Group does not extend job offers via email or messaging tools to individuals with whom we have not made prior contact. Our email domain is @expediagroup.com.

Equal Opportunity

Equal Opportunity Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age. Expedia Group (NASDAQ: EXPE) powers travel for everyone, everywhere through our global platform. Driven by the core belief that travel is a force for good, we help people experience the world in new ways and build lasting connections. We provide industry‑leading technology solutions to fuel partner growth and success, while facilitating memorable experiences for travelers. Expedia Group's family of brands includes: Brand Expedia®, Hotels.com®, Expedia® Partner Solutions, Vrbo®, trivago®, Orbitz®, Travelocity®, Hotwire®, Wotif®, ebookers®, CheapTickets®, Expedia Group™ Media Solutions, Expedia Local Expert®, CarRentals.com™, and Expedia Cruises™. For more information, visit www.expediagroup.com. Employment opportunities and job offers at Expedia Group will always come from Expedia Group’s Talent Acquisition and hiring teams. Never provide sensitive, personal information to someone unless you’re confident who the recipient is. Expedia Group does not extend job offers via email or any other messaging tools to individuals to whom we have not made prior contact. Our email domain is @expediagroup.com.