Associate Account Manager

Navan; Berlin; Vor Ort; EUR 42.000 - 62.000; Vollzeit

Zusammenfassung

Navan in Berlin is seeking an Associate Account Manager to support account managers and deliver outstanding customer experience for Travel and Expense customers, specifically program administrators.

You will handle configuration queries, troubleshooting and collaborate with Product, Finance, Operations and Travel Experience teams to delight customers and help them achieve goals. The role offers world-class training and a fast track to a revenue-driving Account Manager position.

Qualifikationen

• Bachelor’s degree required.
• 1+ year in customer success or account management at a SaaS company.
• Fluent in English and German.

Aufgaben

• Effectively partner with Account Managers to support customers and ensure excellent customer experience.
• Develop deep understanding of Navan's Travel and Expense product to assist programme administrators with configuration.
• Respond to emails from Travel and Expense Administrators related to product integrations and platform settings.

Kenntnisse

English fluency

German fluency

Ausbildung

Bachelor's degree

Jobbeschreibung

The Associate Account Manager role is a new and developing function at Navan within the wider Account Management department. Associate Account Managers work alongside Account Managers to provide support to our Travel and Expense customers, specifically to program administrators.

As an Associate Account Manager, you will be working with a team of account managers across different market segments and be responsible for delivering an outstanding customer experience. Your role will be to assist customers with product related configuration queries, troubleshooting and resolving issues. You will partner closely with our global Product, Finance, Operations and Travel Experience teams to ensure we are delighting our customers and helping them achieve their goals.

We are looking for individuals who have a passion for customer success and account management, embody a \"go- getter\" attitude, can communicate effectively and thrive in a fast-paced environment. You can expect world-class training and enablement and a fast track towards a revenue driving Account Manager role.

This role will be based in Berlin and report directly to the Manager, Associate Account Management.

What You\'ll Do

• Effectively partner with your assigned team of Account Managers to support their customers, ensuring excellent customer experience through timely, accurate communications


• Develop and maintain a deep understanding of our travel and expense product offering to enable programme administrators on the Navan's product functionality


• Monitor and respond to email inquiries from Travel and Expense Administrators related to product integrations and platform settings, travel and expense policy configuration, payment and integration issues troubleshooting and product bugs and feature requests, etc.


• Drive satisfaction, adoption, retention, and reduce customer churn risk by providing quick and knowledgeable advice based on customer\'s desired outcomes


• Handle customer escalations and work across teams to resolve issues


• Act as the 'voice of the customer' and provide internal feedback on how we can better serve them to maximize customer value and retention


• Run playbooks and programme ideas to drive adoption and satisfaction and track results based on defined KPIs


• Document processes to support the team efficiently and at scale

What We\'re Looking For

• Bachelor\'s degree


• 1+ year of prior experience in customer success, account management, sales or related customer-facing position within a rapidly growing SaaS company


• Fluency in both in English and German is mandatory


• Passion for customer experience and technology with the ability to deeply understand a product


• Superior written and verbal communication skills with the ability to clearly articulate complex concepts and technologies to diverse audiences including C-level executives


• Detail-oriented and ability to stay organized and prioritize tasks and initiatives in a fast-paced environment, as well as problem-solve


• Data-driven approach to continuously drive additional efficiency


• Highly intelligent, passionate, driven, high EQ, coachable individuals who are excited to delight clients, drive revenue and accelerate their careers.

Navan uses AI-assisted Automated Employment Decision Tool (Metaview) to assist with evaluating resumes against job qualifications for this role. All final decisions are made by human recruiters and hiring managers.

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