Assistant Revenues & Benefits Officer

Knowsley Council; Deutschland; Hybrid; EUR 26.000 - 33.000; Vollzeit

Benefits dieser Stelle

Hybrid working

LGPS

26 days annual leave

Zusammenfassung

Knowsley Council is seeking an Assistant Revenues & Benefits Officer to support the Council Tax and Business Rates teams. You will handle customer enquiries, process accounts and maintain accurate records, while assisting with discounts and reliefs.

The role emphasizes clear communication and teamwork with training provided for Revenues knowledge. The post offers hybrid working, a generous leave package, and a commitment to equal opportunities.

Qualifikationen

• Experience in administrative or customer service environments.
• Ability to communicate clearly and professionally, both written and verbal.
• Organised, able to manage workload and work in a team or on own initiative.
• Previous Revenues experience desirable but not essential; full training provided.

Aufgaben

• Support day-to-day delivery of the Revenues service.
• Process customer accounts and update records to keep information accurate.
• Handle customer enquiries and provide clear advice, resolving queries where possible.
• Assist with awarding discounts, reliefs and exemptions and support recovery processes.

Kenntnisse

Customer service

Administrative

Communication

Teamwork

Flexibility

Jobbeschreibung

You will support the day-to-day delivery of the Revenues service. This will include processing customer accounts, update records and helping ensure information is accurate and up to date. You will deal with customer enquiries, provide clear advice and resolve queries where possible. You will also assist with awarding discounts, reliefs and exemptions, as well as supporting recovery processes.

So, who are we looking for?

We currently have a position available within our Revenues team and are looking for a motivated and enthusiastic Assistant Revenues & Benefits Officer to support our Council Tax and Business Rates teams., You will have experience working in an administrative or customer service environment and be confident dealing with a range of customer enquiries. You'll understand the importance of providing a good customer experience and be able to communicate clearly and professionally, both written and verbally.

You’ll be organised, able to manage your workload and work both as part of a team and on your own initiative, with a flexible approach to teamwork and supporting colleagues. A positive attitude and willingness to learn is key.

Previous experience in Revenues is desirable, but not essential as full training will be provided.

Knowsley Council is an equal opportunities employer. We offer a generous benefits package including access to the Local Government Pension Scheme, a minimum of 26 days leave per annum, and hybrid working.

At Knowsley Council we will consider requests for flexible working. For most roles, the following types of flexibility are usually possible: flexible hours, working from home, compressed hours, part-time. There is a requirement for you to attend your work base at least one day per week.

We welcome applications from residents and beyond, regardless of background, belief, or identity, recognising the value that diversity brings to our organisation. We particularly welcome applications from individuals from Black and Minority Ethnic backgrounds and candidates with disabilities as we acknowledge their underrepresentation in our workforce.

Please note sponsorship is not available for this role.

See the benefits of working for Knowsley MBC .

Curious about how much a pension with Knowsley Council could be worth? Take a look at this to find out.

We reserve the right to close this vacancy earlier than the specified date should we receive sufficient applicants.