Assistant Facilities Manager (m/f/d)

Jones Lang LaSalle Incorporated; Berlin; Ibrido; EUR 45.000 - 65.000; Tempo pieno

Descrizione del lavoro

Jones Lang LaSalle Incorporated in Berlin seeks an Assistant Facilities Manager (m/f/d) to deliver best-in-class facilities services across serviced office properties. You will work with senior management and on-site teams to ensure operational excellence, compliance, and client satisfaction while coordinating events, workplace experiences, and health & safety compliance.

The role requires at least 3 years' facilities management experience, strong customer service skills, and fluency in German

Competenze

• 3+ years facilities management experience in commercial environments.
• Demonstrated customer service and relationship management skills.
• Experience in event planning and vendor management.
• Proficiency with MS Office and facility management systems.
• Fluency in German and English.

Mansioni

• Promote client satisfaction by responding promptly to service requests and coordinating teams.
• Develop close relationships with stakeholders to deliver tailored workplace experiences.
• Plan and coordinate events across multiple sites with F&B providers, amenities teams, and concierge services.
• Act as secondary contact for service requests, ensuring timely resolution within KPIs.
• Monitor and improve office housekeeping, cleanliness standards, and workplace environments.
• Support technical facilities operations including BMS, PPM schedules, and task management systems.
• Coordinate and supervise contractors and service providers, ensuring safe working practices.
• Manage budgets locally, processing purchase orders and invoices for events, catering, cleaning, reception, and maintenance.
• Travel regularly to various locations to maintain service standards and support event delivery.

Conoscenze

Facilities management

Customer service

Vendor management

Event planning

Workplace experience

German/English fluency

Strumenti

Microsoft Office Suite

Facility management systems

Event planning tools

Descrizione del lavoro

## Assistant Facilities Manager (m/f/d)Apply: On-site: Berlin, DEU: Full time: Posted Today: REQ542136**JLL empowers you to shape a brighter way**.Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. **Assistant Facilities Manager (m/f/d) - Serviced Offices | Berlin** ## **About the Role**We're seeking an **Assistant Facilities Manager** (m/f/d) to deliver best-in-class facilities services across our serviced office portfolio. You'll work with senior management and on-site teams to ensure operational excellence, compliance, and exceptional client satisfaction while coordinating events, workplace experiences, contractors, and health & safety compliance. ## **What You'll Do** * Promote high client satisfaction by responding promptly to service requirements and coordinating team members and service providers* Develop close relationships with stakeholders to deliver tailored workplace experiences* Plan and coordinate events across multiple sites with F&B providers, amenities teams, and concierge services* Act as secondary contact for service requests, ensuring timely resolution within agreed KPIs* Monitor and improve office housekeeping, cleanliness standards, and workplace environments* Support technical facilities operations including BMS, PPM schedules, and task management systems* Coordinate and supervise contractors and service providers, ensuring safe working practices* Manage budgets locally, processing purchase orders and invoices for events, catering, cleaning, reception, and maintenance* Travel regularly to various locations to maintain service standards and support event delivery ## **What We're Looking For*** Minimum 3 years facilities management experience in commercial environments (serviced offices, coworking spaces, or multi-tenant properties preferred)* Demonstrated experience in customer service, relationship management, and workplace experience delivery* Background in event planning, vendor management, and service coordination* Experience managing soft services (cleaning, catering, reception, concierge) preferred* Proficiency in Microsoft Office Suite and facility management systems* Experience with event planning tools and service management platforms* Knowledge of workplace experience trends and service delivery best practices* Fluency in German and English with excellent communication skills* Outstanding customer service orientation with creative problem-solving mindset* Strong relationship-building and leadership abilities to mentor teams and coordinate service providers* Excellent organizational and multitasking capabilities* Solid financial acumen including budget management and cost control* Professional, proactive, hands-on approach with focus on innovation and service excellence## **Why JLL?** At JLL, we see a **brighter way** forward for our people, our clients, and our communities. Join a team where your expertise makes a real difference, innovation is encouraged, and exceptional service delivery is celebrated. **Ready to shape a brighter way? Apply now.** **Location:**On-site –Berlin, DEUIf this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!