Application Support Engineer (m/f/d)

TDK-Micronas; Freiburg im Breisgau; Hybrid; EUR 55,000 - 75,000; Full time

Benefits offered by this job

Salary according to collective wage

Summer/Christmas bonus

Flexible working hours

Home office

Company pension scheme

Relocation management

Free parking with EV charging

Hansefit / sports offers

Job bicycle

Job summary

TDK-Micronas, based in Freiburg, Germany, is seeking an Application Support Engineer to join the global support team for Micronas Sensors & Actuators, focusing on Hall-effect sensor products. You will assist customers, Field Application Engineers, distributors and internal teams through design-in and product lifecycle challenges.

You will provide worldwide technical support, troubleshoot hardware/software issues, coordinate investigations, and help improve support processes.

Qualifications

• Bachelor's degree in Electrical Engineering, Sensor Systems Engineering, or a comparable technical discipline.
• Experience with magnetic sensors, motor controllers, or related electronics.
• Solid understanding of electronics, circuit design, hardware integration, programming and system-level troubleshooting.
• Hands-on experience with laboratory equipment and measurement setups.

Responsibilities

• Provide worldwide technical support via case management, mailbox, and remote meetings.
• Troubleshoot and reproduce issues related to hardware, programming, configuration, firmware, and system integration.
• Coordinate investigations, workarounds, and solutions with Product Lines, R&D, and Quality.
• Design, develop, and validate sensor and microcontroller-based PCBs.
• Collect feedback from cases and customer interactions to inform Product Lines and R&D.
• Support technical customer reviews, training, trade shows, and demo activities.

Skills

English fluency

Troubleshooting

Customer support

Python scripting

LabVIEW

Education

Bachelor's in Electrical Engineering or Sensor Systems Engineering

Tools

Lab equipment

Automated test setups

Measurement instruments

Job description

TDK-Micronas' intelligent sensors and embedded motor controllers for automotive and industrial electronics continue to set new standards worldwide. Our home is Freiburg, rooted in the Black Forest in Germany, where a dynamic team of around 1,000 employees is waiting for you.

Our core values of vision, courage and trust unite us, enabling us to progress together towards a sustainable and secure future.

If you are ready to put your career in the fast-lane and shape the mobility of the future, then TDK-Micronas is the right place for you.

Become part of our inspiring team as

As an Application Support Engineer, you will join our global support organization for Micronas Sensors & Actuators, with a strong focus on Hall-effect sensor products. You will support customers, Field Application Engineers, distributors, and internal teams with technical questions throughout the design-in and product lifecycle.

• You provide worldwide technical support via a case management system, central support mailbox, and remote meetings.
• Troubleshooting and reproducing issues related to hardware, programming, configuration, firmware, and system integration.
• In collaboration with Product Lines, R&D, Quality, and others, you coordinate investigations, workarounds, and solutions.
• Managing and improving support processes, case handling, knowledge-based content, and self-help resources.
• You design, develop, and validate sensor and microcontroller-based PCBs.
• Based on support cases and customer interactions, you collect technical feedback and improvement suggestions and provide structured input to Product Lines and R&D.
• You support technical customer reviews, training, trade shows, and demo activities.

Your profil:

• You hold a bachelor´s degree in Electrical Engineering, Sensor Systems Engineering, or a comparable technical discipline.
• You bring experience with magnetic sensors, motor controllers, or comparable electronic products.
• A sound understanding of electronics, circuit design, hardware integration, programming, and system-level troubleshooting is part of your profile.
• Hands-on experience with laboratory equipment, measurement setups, and debugging electronic systems is an advantage.
• Knowledge of semiconductor technology, scripting, Python, LabVIEW, or automated test setups is an advantage.
• A customer-oriented mindset and the ability to communicate complex technical topics clearly are among your strengths.
• Strong analytical and structured problem-solving skills enable you to develop effective solutions.
• You work independently and reliably while also being a strong team player.
• Fluent English (written and spoken) is required; German is an advantage.
• Occasional business travel is no problem for you.
• Salary according to collective agreement (Summer holiday and Christmas bonus, as well as other special payments)
• Flexible working hours with unlimited flexitime days and home office
• Sports offers; such as Hansefit, job bicycle
• Company pension scheme
• Individual training, development and advanced training offers
• In-house health management
• Team events and company celebrations
• Discounts in the company canteen
• Free parking spaces with EV charging station, subsidization of public transport tickets
• Relocation management

Dependant on position and length of service.

Any Questions?

You can reach the HR- department at: [e-mail]