AMBULATORY PRODUCT OPERATIONS COORD

Moffitt Cancer Center; Berlin; On-site; EUR 45,000 - 62,000; Full time

Job summary

Moffitt Cancer Center is seeking an Ambulatory Operations Coordinator to provide advanced coordination and administrative support for ambulatory operations. You will manage vendor performance, records accuracy, and process improvement, while serving as the first point of contact for escalated vendor issues in an onsite setting.

You will monitor KPIs, coordinate with internal teams, and support cross-functional projects.

Qualifications

• Minimum of three years in healthcare operations or vendor support.
• High School Diploma or GED required.
• Experience with data accuracy and records management preferred.

Responsibilities

• Coordinate vendor communications and escalate issues per standards.
• Monitor KPIs, service levels, and support quality audits.
• Ensure timely, accurate patient record collection and reporting.
• Support ambulatory initiatives and process improvements.
• Collaborate with IT, Clinical Operations, and Access Management.

Skills

Vendor coordination

Operations coordination

Data accuracy

Customer service

Education

High School Diploma/GED

Associate’s Degree in Healthcare Administration

Medical Records certification

Job description

Working at Moffitt is both a career and a mission: to contribute to the prevention and cure of cancer.

As the only National Cancer Institute-designated Comprehensive Cancer Center based in Florida, Moffitt employs some of the best and brightest minds from around the world. Join a dedicated team of nearly 11,000 who are shaping the future we envision. Moffitt has been recognized as a Best and Brightest Company to Work For in the Nation and is continually named one of the Tampa Bay Times’ Top Workplaces.

Summary

The Ambulatory Operations Coordinator provides advanced coordination and administrative support for all ambulatory operations, including vendor performance, records accuracy, and process improvement. The Coordinator serves as the first point of contact for escalated vendor issues, monitors key performance indicators (KPIs), and collaborates with internal teams to ensure timely, high-quality completion of patient record collection, pathology, and imaging needs. This role also supports project-based initiatives within the Ambulatory Operations team, providing feedback on process improvement and data accuracy. This is an onsite role within Ambulatory Administrative Offices and may require travel to satellite locations based on project assignments.

Job Summary: The Ambulatory Operations Coordinator provides advanced coordination and administrative support for all ambulatory operations, including vendor performance, records accuracy, and process improvement. The Coordinator serves as the first point of contact for escalated vendor issues, monitors key performance indicators (KPIs), and collaborates with internal teams to ensure timely, high-quality completion of patient record collection, pathology, and imaging needs. This role also supports project based initiatives within the Ambulatory Operations team, providing feedback on process improvement and data accuracy. This is an onsite role within Ambulatory Administrative Offices and may require travel to satellite locations based on project assignments.

Vendor and Record Coordination

• Serve as the primary point of contact for vendor communication and issue escalation.
• Monitor vendor KPIs, track service-level compliance, and support quality audits.
• Coordinate escalated requests for successful resolution in accordance with departmental standards.

Operational Workflow and Process Improvement

• Identify workflow gaps and collaborate with Manager, Ambulatory Operations and Liaison to recommend process improvements.
• Support new initiatives, pilot programs, and technology implementations to improve patient access and operational efficiency.

Customer Service and Escalation Management

• Provide excellent communication and service to internal and external stakeholders.
• Handle escalated issues from clinics or vendors, ensuring timely resolution and clear communication of next steps.

Data Management and Reporting

• Ensure data accuracy across systems by auditing record completion and vendor productivity reports.
• Assist with data entry, verification, and report generation to track team performance.

Team Support and Collaboration

• Support cross-functional teams and participate in project workgroups related to ambulatory initiatives.
• Collaborate with internal partners such as IT, Clinical Operations, and Access Management to ensure alignment.

Credentials and Qualifications

• High School Diploma/GED
• Minimum of three (3) years of experience in healthcare operations or vendor support.

Preferred:

• Associate’s Degree in Healthcare Administration, Business, or a related field of study
• Medical Records, Healthcare Administration, Scheduling, Medical Assistant or Process Improvement certification

Salary Range

Salary ranges posted for this position represent the expected base pay range for the role. Actual compensation may vary based on location and a variety of job-related factors, including experience, skills, education, and internal equity among Team Members in similar positions.

We are committed to maintaining fair and equitable pay practices and regularly review compensation to ensure alignment across our workforce.

Moffitt Career Site

_ If you have the vision, passion, and dedication to contribute to our mission, _

_ then we have a place for you! _

1. Equal Employment Opportunity

Moffitt Cancer Center is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, or protected veteran or disabled status. We seek candidates whose skills, and personal and professional experience, have prepared them to contribute to our commitment to diversity and excellence.

2. Reasonable Accommodation

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