After Sales Manager (m/w/d) at OHB

OHB; Mainz; Vor Ort; EUR 60.000 - 82.000; Vollzeit

Benefits dieser Stelle

Flexible working hours

30 days vacation

Sabbatical

Company restaurant

Health management

Deutschland ticket subsidy

Job bike

Zusammenfassung

OHB Digital Connect GmbH in Mainz seeks an After Sales Manager (m/f/d) to lead after-sales and warranty activities in a technical environment. You will coordinate customer interactions, prepare repair and maintenance proposals, and collaborate with project controlling to extend contracts.

Fluent German and English along with a relevant degree are required. The role offers opportunities for career growth and a comprehensive benefits package including flexible work arrangements.

Qualifikationen

• Degree in Plant Engineering, Mechanical Engineering, Business Administration, or a comparable qualification.
• Proven experience in sales, ideally within a technical or after-sales service environment.
• Proficient in MS Office and relevant planning software, with business-fluent German and English language skills.

Aufgaben

• Act as the primary internal and external point of contact for all customer-related after-sales and warranty matters
• Coordinate customer interactions, meetings, and activities to ensure high levels of customer satisfaction
• Support customers throughout the warranty period and manage service requests and complaints
• Prepare and coordinate tailored repair, maintenance, and contract extension proposals in collaboration with project controlling
• Manage spare parts procurement, maintain master data, and identify opportunities for additional products and services

Kenntnisse

Customer orientation

German language (business fluent)

English language (business fluent)

Teamwork and coordination

Problem solving and conflictresolution

Ausbildung

Degree in Plant Engineering, Mechanical Engineering, Business Administration, or comparable qualification

Tools

MS Office

Planning software

Jobbeschreibung

OHB Digital Connect GmbH is a subsidiary of the Bremen-based space and technology group OHB SE. Its business activities focus on ground-based systems and services. These primarily include the operation of satellites as well as the provision of IT systems and applications for using satellite-generated data. By combining various sensor technologies and data links, OHB Digital Connect GmbH is able to offer comprehensive solutions for acquiring and securely processing Earth observation and reconnaissance data. As an experienced supplier of satellite ground systems, antennas and telescopes, OHB Digital Connect GmbH is a reliable partner for the development of mechatronic systems. With this broad portfolio, OHB Digital Connect GmbH is able to meet the requirements of customers from a wide range of industries and market segments.

This Full time on site position offers great opportunities for career growth.

For permanent employment OHB Digital Connect GmbH in Mainz is looking for a After Sales Manager (m/f/d)

Your Tasks

• Act as the primary internal and external point of contact for all customer-related after-sales and warranty matters
• Coordinate customer interactions, meetings, and activities to ensure high levels of customer satisfaction
• Support customers throughout the warranty period and manage service requests and complaints
• Prepare and coordinate tailored repair, maintenance, and contract extension proposals in collaboration with project controlling
• Manage spare parts procurement, maintain master data, and identify opportunities for additional products and services
• Take on other comparable responsibilities in line with qualifications, experience, and business requirements

Your Qualifications

• Degree in Plant Engineering, Mechanical Engineering, Business Administration, or a comparable qualification
• Proven experience in sales, ideally within a technical or after-sales service environment
• Proficient in MS Office and relevant planning software, with business-fluent German and English language skills
• Self-motivated, structured, and results-oriented working style, combined with strong teamwork, coordination, and organizational skills
• Strong customer and service orientation, excellent problem-solving and conflict-resolution skills, and a confident, professional demeanor
• Entrepreneurial mindset, strong quality awareness, high integrity, reliability, and a focus on achieving results

We offer

• Work Life Balance: Flexible working hours, sabbatical, 30 days vacation & special leave days
• Mobile Work: Flexible working arrangement balancing remote and on-site work
• Structured on-boarding process (incl. Assignment of a buddy in the first months)
• Development: Extensive range of training courses, individual professional development, German language courses & annual employee dialogue space projects
• Additional benefits: 13. monthly salary, accident insurance & company pension plan
• Catering: High standard company restaurant & generous meals subsidy
• Active health promotion: Health management, E-GYM Wellpass & In-company sports groups
• Family: Kindergarten subsidy / Kindergarten places, Childcare in the vacation period & paid child sickness days
• Mobility: Subsidized Deutschland ticket, Job bike & parking lots
• Company parties & events: Christmas party, Satellite launch events, NextGen Speakers Night
• Innovation: Company suggestion system & free research and development
• A complete overview of our benefits and more details can be found here on our website.

OHB Digital Connect GmbH Human Resources Questions regarding this posting? Christian Wolten is available under [e-mail].