After Sales Manager (m/w/d)

OHB System AG; Mainz; Hybrid; EUR 60.000 - 90.000; Vollzeit

Benefits dieser Stelle

Flexible working hours

Mobile work: remote & on-site balance

Company restaurant & meal subsidies

Employee development & German language

13th salary

Company pension plan

Zusammenfassung

OHB Digital Connect GmbH in Mainz is seeking an After Sales Manager (m/f/d) for permanent employment. You will act as the main contact for customer after-sales activities and warranty matters, coordinating interactions to ensure high customer satisfaction and guiding service requests to successful resolutions.

You will prepare tailored repair and maintenance proposals, manage spare parts and master data, and identify opportunities for additional products and services in a technically oriented

Qualifikationen

• Degree in Plant Engineering, Mechanical Engineering, Business Administration or comparable qualification.
• Proven experience in sales, ideally within technical or after-sales service environment.
• Proficient in MS Office and planning software, fluent German and English.

Aufgaben

• Act as the primary internal and external contact for all customer-related after-sales and warranty matters.
• Coordinate customer interactions, meetings and activities to ensure high levels of customer satisfaction.
• Support customers during the warranty period and manage service requests and complaints.
• Prepare and coordinate tailored repair, maintenance, and contract extension proposals with project controlling.
• Manage spare parts procurement, maintain master data, and identify opportunities for additional products and services.
• Take on other comparable responsibilities in line with qualifications, experience and business requirements.

Kenntnisse

Sales experience

German and English

MS Office

Planning software

Customer orientation

Structured, results-oriented

Ausbildung

Degree in Plant Engineering

Degree in Mechanical Engineering

Business Administration degree

Tools

MS Office

Planning software

Jobbeschreibung

OHB Digital Connect GmbH is a subsidiary of the Bremen-based space and technology group OHB SE. Its business activities focus on ground-based systems and services. These primarily include the operation of satellites as well as the provision of IT systems and applications for using satellite-generated data. By combining various sensor technologies and data links, OHB Digital Connect GmbH is able to offer comprehensive solutions for acquiring and securely processing Earth observation and reconnaissance data. As an experienced supplier of satellite ground systems, antennas and telescopes, OHB Digital Connect GmbH is a reliable partner for the development of mechatronic systems. With this broad portfolio, OHB Digital Connect GmbH is able to meet the requirements of customers from a wide range of industries and market segments.

For permanent employment OHB Digital Connect GmbH in Mainz is looking for a

After Sales Manager (m/f/d)

Your Tasks

• Act as the primary internal and external point of contact for all customer-related after-sales and warranty matters
• Coordinate customer interactions, meetings, and activities to ensure high levels of customer satisfaction
• Support customers throughout the warranty period and manage service requests and complaints
• Prepare and coordinate tailored repair, maintenance, and contract extension proposals in collaboration with project controlling
• Manage spare parts procurement, maintain master data, and identify opportunities for additional products and services
• Take on other comparable responsibilities in line with qualifications, experience, and business requirements

Your Qualifications

• Degree in Plant Engineering, Mechanical Engineering, Business Administration, or a comparable qualification
• Proven experience in sales, ideally within a technical or after-sales service environment
• Proficient in MS Office and relevant planning software, with business-fluent German and English language skills
• Self-motivated, structured, and results-oriented working style, combined with strong teamwork, coordination, and organizational skills
• Strong customer and service orientation, excellent problem-solving and conflict-resolution skills, and a confident, professional demeanor
• Entrepreneurial mindset, strong quality awareness, high integrity, reliability, and a focus on achieving results

We offer

• Work Life Balance: Flexible working hours, sabbatical, 30 days vacation & specialleave days
• Mobile Work: Flexible working arrangement balancing remote and on-site work
• Structured on-boarding process (incl. Assignment of a buddy in the first months)
• Development: Extensive range of training courses, individual professional development, German language courses & annual employee dialogue
• space projects
• Additional benefits: 13. monthly salary, accident insurance & company pension plan
• Catering: High standard company restaurant & generous meals subsidy
• Active health promotion: Health management, E-GYM Wellpass & In-company sports groups
• Family: Kindergarten subsidy / Kindergarten places, Childcare in the vacation period & paid child sickness days
• Mobility: Subsidized Deutschland ticket, Job bike & parking lots
• Company parties & events: Christmas party, Satellite launch events, NextGen Speakers Night
• Innovation: Company suggestion system & free research and development

A complete overview of our benefits and more details can be found on our website.

OHB Digital Connect GmbH
Human Resources

Questions regarding this posting? Christian Wolten is available under [e-mail]