Account Representative – Absence

Jobtailor; Deutschland; Remote; EUR 42.000 - 62.000; Vollzeit

Zusammenfassung

ComPsych is seeking an Account Manager to serve as expert for absence management services, maintain relationships with assigned customers, and guide them through implementation and post-implementation. You will use independent judgement to handle matters and communicate resolutions.

The role emphasizes retaining and growing the book of business by identifying opportunities to expand services, supporting other Account Managers on large accounts, and building strong relationships with ComPsych’s

Qualifikationen

• Bachelor’s Degree preferred.
• 1+ years of experience creating and maintaining successful customer relationships.
• Account Management experience a plus.
• Exposure to benefits administration or HR compliance a plus.
• Proficiency in Microsoft Office Suite.
• In-depth knowledge of FMLA compliance a plus.
• Travel up to 25% of the time.
• Reliable high-speed internet and distraction-free workspace required.
• Camera presence for trainings/meetings.
• Ability to sit or stand at a desk for long periods.

Aufgaben

• Serve as expert for ComPsych services with customers and understand absence management and tools.
• Use independent judgement and discretion when handling matters for assigned accounts.
• Maintain and develop relationships with assigned customers and meet company goals.
• Investigate, review, and resolve client concerns and communicate resolutions.
• Serve as trusted advisor during implementation and post-implementation.
• Retain, grow, and expand book of business by identifying opportunities for additional products.
• Support other Account Managers with large/complex accounts.
• Build strong working relationships with ComPsych’s business leaders.
• Maintain a professional demeanor representing ComPsych’s values.
• Work independently and foster a positive team environment.

Kenntnisse

Account Management

Customer Relationship Building

FMLA Compliance Knowledge

Benefits Administration Exposure

Ausbildung

Bachelor’s Degree preferred

Tools

Microsoft Office Suite

Jobbeschreibung

• Serve as expert for ComPsych services with customers and exhibit a thorough understanding of absence management, departmental procedures and tools
• Use independent judgement and discretion when handling matters related to assigned accounts
• Maintain and develop relationships with assigned customers, ensuring the company’s goals are met and clients’ needs are addressed with assigned book of business
• Investigate, review, and resolve client concerns and communicate resolution or partner on next steps
• Serve as trusted advisor to client during implementation and post-implementation
• Retain, grow, and expand book of business by identifying opportunities to expand services with additional products
• Support other Account Managers with servicing large/complex accounts through verbal and electronic correspondence
• Create and build strong working relationships with ComPsych’s business leaders
• Maintain a professional demeanor representing ComPsych’s values and standards
• Work independently and foster a positive team environment
• Perform other duties as assigned

Requirements

• Bachelor’s Degree preferred
• 1+ years of experience creating and maintaining successful customer relationships required
• Account Management experience a plus
• Exposure to benefits administration or HR compliance a plus
• Proficiency in Microsoft Office Suite
• In-depth knowledge of FMLA compliance a plus
• Ability to travel up to 25% of the time
• Consistent and reliable high-speed internet and workspace free from distraction, disruption, or noise is required
• Ability to be present on camera during work-related trainings, meetings, and/or events
• Must be able to sit or stand at a desk for prolonged periods while working on a computer

Core Competencies

Demonstrates expertise in Account Management and Customer Relationship Building, with a strong understanding of Absence Management and FMLA Compliance. Proficient in Microsoft Office Suite and capable of fostering positive team environments while maintaining professional standards.

Highest-signal resume keywords

• Account Management Experience
• Customer Relationship Management
• FMLA Compliance Knowledge
• Microsoft Office Suite Proficiency
• Benefits Administration Exposure

ATS Optimization Keywords

Hard Skills

• Account Management
• Customer Relationship Building
• FMLA Compliance Knowledge
• Benefits Administration
• Microsoft Office Suite Proficiency

Soft Skills

• Independent Judgment
• Discretion
• Communication
• Team Collaboration
• Professional Demeanor

Industry Keywords

• Absence Management
• HR Compliance
• Client Concerns Resolution
• Business Relationship Development
• Service Expansion Opportunities