Account Manager, Retail

Jobtailor; Berlin; Vor Ort; EUR 60.000 - 90.000; Vollzeit

Zusammenfassung

Jobtailor is seeking an experienced sales professional to drive account development and new client acquisition for bespoke IT services. You will manage focus customers in the retail sector and collaborate closely with project owners to ensure strong delivery and customer satisfaction.

The role emphasizes contract negotiation, market development, and strategic use of AI tools to streamline processes and uncover opportunities.

Qualifikationen

• Several years of sales experience for custom IT solutions.
• Active network of customers and partners.
• Empathy, reliability, and eye-level communication.
• Familiar with the retail sector; experience with industrial clients.
• Proven ability to convert new business into long-term relationships.
• AI competence: using AI tools to improve efficiency.

Aufgaben

• Account development for existing and new clients in IT services.
• Work with project owners to ensure customer satisfaction.
• Shape market development through events and cross-unit collaboration.
• Plan and execute account activities across units and clients.
• Negotiate contracts and tenders across service and fixed-price models.

Kenntnisse

Sales experience

Consulting skills

Account development

Contract negotiation

AI tools proficiency

Tools

AI Tools

Bespoke software development

Jobbeschreibung

• Account development for existing/focus customers & new client acquisition: Sales management and further development of our focus customers—particularly in the retail environment—as well as targeted acquisition of new clients for IT services around bespoke software development.


• Projects & collaboration: Close cooperation with project owners during project delivery to ensure maximum customer satisfaction.


• Market: Actively shape market development through events and collaboration with our business units.


• Account & orchestration: Plan, control and implement activities for customer development by creating an account roadmap. Orchestrate customer-related activities internally across our business units and with external stakeholders at the client.


• Contracts & tenders: Negotiate contracts, framework agreements and tenders across different commercial models (service contract / fixed-price contract).

Requirements

• You bring several years of sales experience for custom IT solutions and strong consulting skills.


• You maintain an active network of customers and partners—networking comes naturally to you both externally and within the company.


• You demonstrate empathy and reliability, inspire both customers and consultants, and communicate at eye level at all times.


• You are familiar with the retail sector, have worked with industrial clients before, and are well versed in current market developments and topics driving the industry.


• You ensure that new business is converted into long-term relationships and focus on growth and added value for your customers. At the same time you keep risks in view and are methodically well organized.


• AI competence: You already use AI tools and technologies as a standard part of your daily work, for example to make processes more efficient, to structure complex problems, or to share knowledge quickly. You view AI not as a replacement but as a support to make your work more effective.

Core Competencies

Demonstrates extensive sales experience in custom IT solutions, with a strong focus on account development and client acquisition in the retail sector. Proficient in negotiating contracts and fostering long-term relationships while utilizing AI tools to enhance efficiency and problem-solving.

Highest-signal resume keywords

• Sales Experience for Custom IT Solutions


• Consulting Skills


• Account Development


• Contract Negotiation


• AI Tools Proficiency

ATS Optimization Keywords

Hard Skills

• Sales Management


• Customer Development


• Project Delivery


• Contract Negotiation


• Market Development

Soft Skills

• Empathy


• Reliability


• Communication


• Networking


• Organizational Skills

Industry Keywords

• Retail Sector


• Industrial Clients


• Market Developments


• Customer Satisfaction


• Framework Agreements

Tools & Technologies

• AI Tools


• Bespoke Software Development