Account Manager II

Photronics; Dresden; On-site; EUR 65,000 - 95,000; Full time

Job summary

Photronics is seeking an Account Manager to manage Dresden-based customer accounts with up to 75% travel, driving revenue and alignment across teams.

You will coordinate with engineering, manufacturing, and quality to meet customer needs, support pricing and contracts, and lead strategic growth in the assigned portfolio.

Qualifications

• 3+ years in sales, account management, or customer-facing roles.
• Experience in semiconductor or high-tech industries preferred.
• Bachelor's degree in engineering or related field.
• Excellent communication and relationship-building skills.

Responsibilities

• Manage assigned customer accounts and plans to drive revenue growth.
• Coordinate with engineering, manufacturing, and quality teams to meet customer needs.
• Translate customer needs into internal actions and ensure timely responses.
• Support pricing, contracts, and business reviews as needed.
• Maintain accurate forecasting and pipeline visibility for assigned accounts.

Skills

Semiconductor industry knowledge

Commercial account management

Customer relationship skills

Cross-functional coordination

Executive communication

Education

Bachelor's degree in engineering or related field

Job description

For more than 50 years, Photronics has been a global leader in photomask technology, powering the innovation behind the world’s most advanced devices. Our success is built on collaboration, quality, and the dedication of our people.

We are seeking an Account Manager who will be responsible for managing assigned customer accounts, supporting revenue growth, and maintaining strong customer relationships within the assigned market or territory. This role serves as a key commercial contact for customers and is accountable for understanding customer needs, coordinating internal support, and helping deliver a consistent, high-quality customer experience.

The Account Manager partners closely with internal cross-functional teams and customer stakeholders to align commercial, technical, and operational needs. This role supports account planning, opportunity development, customer communication, and issue resolution while ensuring commitments are clearly communicated and followed through. Success in this role requires strong account management skills, semiconductor or advanced manufacturing knowledge, and the ability to coordinate effectively across internal departments.

Location: On-site in Dresden, Germany site. This role has travel minimum 50% and up to 75% to support customer meetings, business reviews, and account activities.

Account Management & Customer Support

• Manage assigned customer accounts, supporting account plans, customer communication, and ongoing commercial activities.
• Responsibility for approximately $6M in annual revenue
• Support the commercial relationship with accountability for customer satisfaction, revenue growth, and alignment with business objectives.
• Develop a strong understanding of the customer's business needs, product requirements, supply chain model, and decision-making structure
• Establish and maintain relationships with customer contacts across purchasing, technical, operations, and business teams.
• Translate customer requirements into clear internal actions and help coordinate timely responses to customer needs.
• Support commercial discussions, pricing activities, contract administration, and customer business reviews as assigned.

Cross-Functional Coordination

• Coordinate with internal teams including engineering, manufacturing, quality, supply chain, finance, and leadership to support assigned customer accounts.
• Drive internal follow-up on customer commitments and help ensure timely execution of account-related actions.
• Manage complex internal dependencies while maintaining clear ownership and accountability.

Technical & Commercial Leadership

• Leverage technical expertise to engage credibly with customer engineering and manufacturing teams.
• Partner with internal technical teams to align solutions with customer technology requirements and future roadmaps.
• Balance technical feasibility, operational execution, and commercial outcomes.

Pipeline Management & Strategic Growth

• Maintain accurate opportunity management, forecasting, and pipeline visibility for assigned accounts.
• Identify and support account growth opportunities across assigned products, technologies, and customer needs.
• Support demand forecasting, customer planning, and internal communication related to account growth.

Qualifications

Knowledge, Skills & Attributes

• Knowledge of the semiconductor industry, including customer needs, supply chains, and commercial account management practices.
• Strong commercial acumen with the ability to manage complex, high-touch customer engagements and strategic account relationships.
• Demonstrated ability to communicate effectively with internal and external stakeholders, including customer decision-makers and business leaders.
• Ability to coordinate cross-functional teams across engineering, manufacturing, quality, supply chain, finance, and operations.
• Ability to engage credibly at a technical level with customer engineering and manufacturing teams.
• Strong relationship management, problem-solving, negotiation, and follow-up skills in a customer-facing environment.
• Executive presence with sound judgment, professionalism, and the ability to represent the company at the highest levels.

Experience

• 3+ years of sales, account management, business development, or customer-facing commercial experience, preferably within the semiconductor industry.
• Proven success managing customer relationships, supporting revenue growth, and maintaining strong customer satisfaction.
• Experience supporting sales engagements that require sustained customer communication and internal coordination.
• Experience developing account opportunities, supporting customer onboarding, or expanding existing customer relationships.
• Experience coordinating with internal cross-functional teams to resolve customer needs and support account objectives.
• Experience with long-term supply agreements, co-development models, or strategic partnership structures is preferred.
• Experience in advanced manufacturing, photomasks, semiconductors, or adjacent high-technology industries is preferred.

Education

• Equivalent technical experience or a Bachelor's degree in engineering, materials science, physics, or a related technical discipline. Advanced degree in a technical or business-related field is a plus.
• Be part of a global technology leader driving innovation for the world’s leading tech companies.
• Work in a collaborative, growth-focused environment where your impact matters.
• Stability, challenge, and opportunity at a company with over 50 years of proven success.
• Competitive salary and annual bonus program.
• Comprehensive health and welfare benefits.

Equal Opportunity Statement: We are proud to be an equal opportunity workplace. We are committed to providing reasonable accommodation for team members’ disabilities and religious beliefs or practices.