Account Manager, Customer Connect

LSEG; Frankfurt; Remote; EUR 60,000 - 85,000; Full time

Job summary

London Stock Exchange Group (LSEG) in Frankfurt, Germany, seeks an Account Manager to cover German-speaking customers. You will manage an existing portfolio of Buy/Sell Side clients with a focus on retaining revenue and generating gross sales, primarily remotely via calls and emails in English and German.

Senior Associate level role requiring autonomy, initiative and strong sales and negotiation skills in a fast-changing financial market.

Qualifications

• Graduate level education.
• Strong sales and retention focus in financial services.

Responsibilities

• Manage, retain and grow revenue from the book.
• Establish long-term customer relationships and cultivate new business opportunities.
• Maintain relationships with key decision makers in the German-speaking market.
• Develop retention and growth-centric account strategies.
• Position value-added solutions to promote sales and revenue growth.
• Forecast and communicate account activity to management.

Skills

Autonomy

Sales ability

Negotiation

English fluency

German fluency

Financial markets

Education

Graduate level education

Job description

We are currently looking for an Account Manager to join the LSEG Customer Connect Sales team. This role will be based in Frankfurt, Germany and will be required to cover German speaking customers.

You will manage an existing portfolio of Financial Buy Side and Sell Side customers with a strong focus on revenue retention and gross sales. You are responsible for organizing a strategic approach to retain existing revenue and generate new gross revenue sales, mainly remotely, via calls and e-mail, social media and other digital communication tools. The successful candidate will be a resourceful, motivated individual with a high level of intellectual curiosity, especially towards the financial markets. Sense of ownership, proactivity and strong ambition are prerequisites for successful application for the role.

Responsibilities Include:

• Manage, retain and grows revenue from the book
• Establish strong, long-term customer relationships, and cultivate new business opportunities
• Maintain relationships with key decision makers and build a strong reputation in German speaking financial market
• Develop a high velocity and high-speed mindset to multiply touch points with customers and answer with an high reactivity to their inquiries
• Develop and proactively implement retention and growth-centric account strategies
• Apply knowledge of business and its constituent workflows to conceive and position value-added solutions to promote sales and revenue growth
• Collaborate and drive account team and/or other business units where required and have oversight of all account activities
• Be responsible for forecasting, keep management in touch with accounts in a timely fashion, gather intelligence on competitor activity, and give feedback to other internal stakeholders
• Act as point of contact for the clients and provide the client with accurate information in a timely manner
• Diligently track customer activity in internal systems in order to execute on account strategy and identify additional opportunities

Successful candidates will have the majority of the following skills and experience:

• Good business acumen and a working knowledge of the financial industry
• Fluent in English and German - portfolio to manage is 90% in German
• Shows autonomy, sense of ownership and initiative and has persuasive sales ability
• Has the flexibility to adapt to a fast-changing environment and works well under pressure
• A high level of energy, self-motivation, competitiveness, and a desire to positively impact the business
• Selling skills (identity, develop and articulate simple to complex proposition/consultative selling)
• Strong negotiating and influencing skills needed in order to handle objections and convert leads into prospects
• Creative problem solver with an entrepreneurial spirit
• Strong customer focus work ethic
• Proven track record of sales or high achievements within a target driven environment
• Graduate level education
• A proven ability to learn quickly
• Strong interpersonal skills, ability to develop and execute a sales plan, ability to use a variety of technology with a high level of proficiency
• Problem solving--ability to understand, articulate, structure and solve client needs

Career Stage:

Senior Associate

London Stock Exchange Group (LSEG) Information:

Join us and be part of a team that values innovation, quality, and continuous improvement. If you're ready to take your career to the next level and make a significant impact, we'd love to hear from you.

LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.

Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.

Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable your true self to work so you can help enrich our diverse workforce.

We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone’s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.

You will be part of a collaborative and creative culture where we encourage new ideas. We are committed to sustainability across our global business and we are proud to partner with our customers to help them meet their sustainability objectives. Our charity, the LSEG Foundation provides charitable grants to community groups that help people access economic opportunities and build a secure future with financial independence. Colleagues can get involved through fundraising and volunteering.

LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.

Please take a moment to read this privacy notice carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what it's used for, and how it's obtained, your rights and how to contact us as a data subject.

If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice.